DC's Furnace & Air Duct Cleaning

Complaint: ***
I am rejecting this response because: Wednesday, October 14, 2015Rebuttal to the Response by Joe C***, Mountain Moving, to my Revdex.com Complaint.The response by Joe C***, owner of Mountain Moving, to my Complaint was not a response to the issues at hand but rather a malicious intent to assassinate my character and a deceitful misrepresentation of the facts in a clear attempt to deflect his negligence.Firstly, I will not be put in a defensive position toward Joe C***’s tactical manipulation of the truth and his egregious storytelling in his willful intent to defame my characterSuffice it to say, the dissertation of Joe C***’s response is fraught with lies, fallacious allegations and convolution of the facts.With regard to my Complaint and the issues at hand, let it be noted that Mountain Moving is culpable and responsible for the theft of my dining table and for damages to my possessionsIn my repeated attempts to amicably resolve this matter over a 10-month period, Joe C*** has refused to reveal his insurance company and Department of Transportation identifying information required by law and has madeempty promises to deliver my table, coupled with threats and assaults on my character.Joe C*** has willfully and blatantly lied with regard to the facts in this matter and if called upon in the court of law, his declarations would be considered perjury and punishable by lawJoe C***’s dissertation of the alleged course of events is completely fallacious in all regardsFurther, his continual recital of the ‘discount’ he gave me was, in fact, a negotiated price based on the sharing of the delivery truck with other people’s possessions (and standard to the industry) and is not relevant to the complaint and the issues thereof. In an effort to respond to Joe C***’s allegations in a simple to understand and direct manner, listed below are Joe C***’s declarations and my rebuttal to such responses:Declaration of Joe C***: “I was lucky enough to find and hire a gentleman that was working on an apartment next door to help carry all of her household good items to her destinationI try to explain to Mrs*** that I have helped her saved $on this move and asked her very nicely if she could pay the $for the helper and which she would not agree.”My Response: This declaration is falseJoe C*** never found anyone nor was there any conversation about payment for another helperIn fact, upon Joe C***’s arrival to my destination with one co-worker, Joe C*** surprisingly asked me if I knew anyone or could find a person he could hire as “he was short man” and “would pay him fairly.” I had to make several calls to find someone and the maintenance person at my premises found one of his friends to assistAt no time whatsoever, did Joe C*** ask me to pay for this person nor was it my duty to do soIt was his responsibility to bring the appropriate number of workers to do the jobHis dissertation of the story never took place and his declaration is an outright lie.Declaration of Joe C***: “Mrs*** mentioned about $damage to a table when I was there, I replied I had no control of her belongings for two years while it was in storageI mentioned once again to Mrs*** she had waved inventory and she has received her goods in the same condition that we pick them up in Taos.” My Response: This declaration is falseThere was never any discussion of the value of the damage to this large table, which was delivered severely damaged with the veneer of the leg completely torn offThe only discussion was that there was clearly substantial damage and that it was a custom-made parsons tableThere was no alleged discussion about $or the waving of inventoryIn fact, as a matter of record, there is an existing inventory filled out by Mountain Moving at the time my possessions were placed in storage by his company, such storage left untouched for several yearsThe table, along with my other possessions, was left in storage until Mountain Moving delivered it to my home on December 15, Mountain Moving is wholly responsible for damages to this table, which well exceeds $50, as the table was custom made by a NYC showroom designer and is not replaceable.Declaration of Joe C***: “We proceeded to conclude our business transaction by Mrs*** handing me $and signed bill of lading and said are departing words.”My Response: This declaration is falseJoe C***’s alleged claim that I “paid the $and signed the bill of lading with departing words” is completely fallacious. Contrary, the truth is that Joe C*** demanded that I pay the $and sign the bill of lading BEFORE he would unload my possessions from the onset, which is against the regulations and rules of the Department of Transportation (DOT)In fact, Joe C*** demanded that I pay him in full and sign the bill of lading BEFORE the delivery or he “would not unload the truck.” This is clearly a DOT violation, which he can be held accountableJoe C***’s declaration is a blatant lie.Declarations of Joe C***: “As we concluded our California trip and returned to New Mexico several days later I received a call from Mrs***Mrs*** was claiming we had lost an outside lawn table, I clearly try to explain we did not pick up a lawn table in Taos reminded her we did not have any control of her storage unit for two years and she had waved inventory excepting that in confirmation on email that we have sent her. Mrs*** proceeded to ask me to pay $for that table that is when I realized what Mrs*** was all aboutA lawn table is worth maybe $at best.”“It is my belief after no mention of the lawn table at destination; only days after Mrs*** obviously thought about how I can eliminate more of my debt by now claiming we had her table. On the bill of lading not once did she note existence of a lawn table being in our possession?”My Response: These declarations are falseFirstly, as a matter of record, the table was not a “lawn table” but an imported dining table with inlaid stones, which I purchased at Pier Imports, and Joe C***’s dissertation about this alleged conversation never took placeSecondly and most significant, is the fact that the discussion of the “missing” dining table took place at the time of delivery on December 15, not after the fact as Joe C*** wrongfully allegesHis blatant lie that “there was no mention of the table at the destination” could not be farther from the truthIn fact, on the date of delivery, December 15, 2014, I pointed out to Joe C*** that my dining table was missing, and showed him the matching dining chairs that it belonged toThen he admitted that he had "accidentally left the table behind in New Mexico" due to the fact that "some damage occurred with the stone tabletop when he moved the table from my storage unit to his truck, so he had taken it to his warehouse for repair." He also stated on that December date that he "was planning another trip to California in January and would make arrangements to deliver my table to me at that time." I took him for his word.As I had not heard back from Joe C***, I made a follphone call to him on January 6, to inquire about the status of delivery of my dining table and also to ask how I could file a claim for damagesHe immediately raised his voice with nasty remarks stating "I had a nerve to even mention a claim for damages after he gave me a deal on the price." I responded that a negotiated delivery price had no correlation to the damages of my possessionsHe became irate and attempted to attack my character. Then he stated that "his insurance rates would go up and I had no right to make a claim because he gave me such a good deal." He then tried to silence me by yelling profusely and would not even let me speak, then abruptly hung up the phone on me. I again contacted Joe C*** by telephone on March 9, 2015, to again ascertain the status of the delivery of my dining table and attempted to further discuss filing a claim for damagesHe was nasty and abrupt and stated "he does not have any deliveries to California and will not know when that may be." He hung up the phone abruptly before I had the chance to continue my conversationAt no time in that conversation, did he negate the fact that he had my dining table by his response about deliveries to California, which again confirms the fact that my dining table was in his possession.In my final attempt, I contacted Joe C*** again by phone on July 6, about the status of delivery of my table and again requested his insurance company information to file a claim for damagesHe verbally assaulted me and then made the audacious claim that he "did not have the table" (as he originally admitted to in prior conversations where he described the table in detail)His fallacious claim after months that he now did not have the table was not stated in any apologetic manner, but a temper tantrum resulting in his verbal abuse, harassment and threats, and his egregious attempt to once again attack my character with malicious intent. Declaration of Joe C***: “I would like to also mention enclosed is a court document of Mrs*** once again trying to get something for nothing with *** *** moving the company that moved her to Taos New Mexico, once again that judgment did not go in Mrs***'s favor.”My Response: Firstly, my lawsuit against *** *** Moving has no bearing on this matter and his declaration is inappropriate and fallaciousSecondly, Joe C***’s egregious statement about my “trying to get something for nothing” is ignorant at best. He knows nothing about the case, which was filed against *** *** for their illegal transfer of my possessions to an unregistered and unlicensed mover with a serious consequential effectFurther, the case was won in my favor and a settlement by New Planet was reached, and therefore, a dismissal of the action was filed due to the settlement.In summary, the malicious intent by Joe C***, owner of Mountain Moving, to assassinate my character has been a manipulative effort to deflect his culpability in this matterI have given Joe C*** every opportunity to amicably resolve this matter with integrity, but he has refused to do soIt is unfathomable that he has instead chosen to go to such great lengths to proceed with such malevolent intent and deceptionFurther, to date, he has refused to reveal his insurance company information as required by law to file a claim for damages. My Complaint stands against Joe C*** and Mountain Moving for theft and for substantial damages to my possessions, not only to the custom-made parsons table discussed above, but for other furniture pieces severely scratched and brokenI am therefore, again requesting the return of my dining table, in addition to compensation for damagesUnless there is resolution, it is my intention to pursue any and all remedies available to me by law.Let it also be noted for the record that this response is coupled with a “cease and desist” notice to Joe C*** and Mountain Moving respectively, in their malevolent agenda to defame my character and malicious attempts to slander my good nameThis “cease and desist” notice is effective immediately.Nothing set forth herein constitutes a waiver of my rights, remedies or defenses, at law or in equity, all of which are expressly reserved.Very Truly Yours,*** ***
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

I am writing this letter in response to a complaint made by Mrs*** ***I have been in business for more than years in the northern New MexicoI have been fortunate to have met 97% of very good customers and in business for so many years I would be a fool not to say you have your to
5% customers that you can never please no matter what you do*** *** falls in that percentage to My first interaction with *** *** was five years ago as she showed up at Mountain moving and storage located at *** *** *** ** ***As she entered our building she was in hysterics and crying along with the driver of the moving company *** *** moving and storageThe driver of *** *** moving and storage was very upset with her and not knowing the problem I asked how can I be of service directing the question to *** ***She informed me the driver was very rude and unwilling to work with her, yet not knowing Mrs*** we proceeded to help her move into her home in *** ***Attached is a letter from *** *** moving and storageA year later Mrs*** called us to move her from *** *** Road to *** Road to the guest home of Mrs*** ***During the move not knowing Mrs*** she claimed a small book case was scratched during the move she told my son the bookcase was worth $50, my son to keep the customer happy gave her a credit of $when he told me what he had done I went to *** and the exact bookcase was $we let that goAbout a year to a year and a half past, *** *** called us to move her to *** *** *** storage in Taos Miss *** aptNot knowing that *** *** had been evicted from her apartment by Miss *** on a court orderI contacted Mrs*** after receiving your letter; Miss *** told me why she had evicted Miss ***The extensive complaining about the apartment the extensive complaining of needing to improve the apartment and refusing to pay her gas bills and all utilities and repo men dropping by to collect for her car A letter from Mrs*** and the court order is attached as well as *** complaintWe move Mrs*** to *** *** *** she approximately stayed about two years in storageShe called me and asked how much it would cost to take her belongings to California I gave her a price of $as per her weight and distance based on the 400N tariffEvery to months Ms*** would call and inquire if we had a trip to California to deliver a clientDuring the conversations if we had a trip to California Miss *** continued to ask to give her a better deal she mentioned several times she was struggling and could not afford to moveThe calls continued for about two years and asking for a better price upon deliveryIn December we had a trip out to California, against my sons advice I gave her a price of $half of what I had quoted her in the first place I felt sorry for herIn a email attached my son confirmed the $delivery price also made Mrs*** aware there were no inventory sheets for transportation and advised Miss *** inventory would be waived due to her inability to be in Taos to inventory and to note the condition of furnitureMiss *** had no problem with that email confirmationEmails are attachedAs we approached the storage unit at *** *** *** we observed two locks on the storage unitAs we entered the office of *** *** *** and proceeded to ask questions about the storage unit there response was she refused to pay her storageThey settled on a less amount just to get rid of herWe were granted access to her storage units soon thereafter my understanding after lengthy negotiation over storage priceAs we entered the storage unit all her furniture was very dusty and dirty we dusted the furniture as best as we could and proceeded to load her furniture and empty the storage unitPrior to our departure to California I called Mrs*** and asked if at destination a semi wheeler would have axis to unload at her destinationIn my conversation with Mrs*** she assured me there was no problem in unloading and sufficient parking for a wheeler in an alley where she wanted her belongingsAs we arrived at her destination we observed the alley and clearly she misrepresented and lied about sufficient room to unloadWe could not park are wheeler anywhere near her destination the closest was feet away which is considered a long Carry and three flights of stairsI was lucky enough to find and hire a gentleman that was working on an apartment next door to help carry all of her household good items to her destinationUpon completion I advise Mrs*** that I would have to charge her for a long Carry and for the helper that I had to hire due to her deceiving of her accessible destinationOnce again I had to hear the sad story of how she was struggling to make ends meet in California and that she had to borrow the $to pay mountain moving and storage from a friend in California, once again I felt sorry for herMrs*** mentioned about $damage to a table when I was there, I replied I had no control of her belongings for two years while it was in storage.I mentioned once again to Mrs*** she had waved inventory and she has received her goods in the same condition that we pick them up in TaosAt this point I try to explain to Mrs*** that I have helped her saved $on this move and asked her very nicely if she could pay the $for the helper and which she would not agreeAs my experience as a years in business you learn to always remind yourself the customers is always rightAt this point I felt sorry once again for Mrs*** so I decided to pay the helper out of my own pocket and decided not to charge the long Carry to Mrs***We proceeded to conclude our business transaction by Mrs*** handing me $and signed bill of lading and said are departing wordsAs we concluded our California trip and returned to New Mexico several days later I received a call from Mrs***Mrs*** was claiming we had lost an outside lawn table, I clearly try to explain we did not pick up a lawn table in Taos reminded her we did not have any control of her storage unit for two years and she had waved inventory excepting that in confirmation on email that we have sent herMrs*** proceeded to ask me to pay $for that table that is when I realized what Mrs*** was all aboutA lawn table is worth maybe $at bestAfter hearing all of Mrs*** past history with all the people she has affected I understood Mrs*** is a customer you cannot please always want something for nothingIn a second conversation with Mrs*** I did get a little upset with her when she demanded $for the table I try to reason with Ms*** that after feeling sorry for her and her struggling situation in California and that I had saved or $on her move any other moving company would've never of helped her as much as we triedShe went on to demand the $I could not get a word in edgewise, I could not proceed and listening to Mrs*** defames my character as a 45-yeabusiness so I terminated the conversationIt is my belief after no mention of the lawn table at destination; only days after Mrs*** obviously thought about how I can eliminate more of my debt by now claiming we had her tableOn the bill of lading not once did she note existence of a lawn table being in our possession? I would like to also mention enclosed is a court document of Mrs*** once again trying to get something for nothing with *** *** moving the company that moved her to Taos New Mexico, once again that judgment did not go in Mrs***'s favor, also enclosed is a court document from *** of Mrs*** not wanting to pay her obligationsOn behalf of Mountain moving and storage we hope we have provided the necessary information to you to make your best judgment as what kind of character Mrs*** to her accusationsThank you for your consideration, Feel free to call me anytime ***.Thank you, Joe C***