Days Inn Poughkeepsie

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As I have reported, I made a reservatioin for Aug *, which is the only date of my family reunionI would not have made a reservation for august ***I cancelled my reservation by phone two days before the reservation or even before, since I wrote myself a note to call to cancel and I crossed that note out when I cancelledThe person who put in my reservation put it in for the wrong dateAlso, the person I spoke to to let them know the date was wrong, Sasha, was disrespectful and rudeI would never stay there nor would I recommend it to anyone In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The business has responded Please see below:
We did have reservation made for Aug*, When the guest did not check in as per out policy we do charge for the first nights room
plus taxes to the credit card on fileFor the error in date of reservation we do send a confirmation email to each geust at teh time of reservation that does list the date of arrivalAs for the cancellation request for the reservation we do always provide a cancellation number to the guest at the time of cancellation and we do always send a cancellation e-mail for our guests recordsWe do have a correct e-mail address on file that the guest would have received a cancellation letter at if they did cancel with the hotel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As I have reported, I made a reservatioin for Aug *, which is the only date of my family reunion. I would not have made a reservation for august [redacted]. I cancelled my reservation by phone two days before the reservation or even before, since I wrote myself a note to call to cancel and I crossed that note out when I cancelled. The person who put in my reservation put it in for the wrong date. Also, the person I spoke to to let them know the date was wrong, Sasha, was disrespectful and rude. I would never stay there nor would I recommend it to anyone. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I have been charged on my credit card for a stay at this establishment. I made a reservation for Aug * for a family reunion. I cancelled the reservation and was charged anyway and for a date of aug [redacted]. So they had the wrong date to begin with, for some reason. They put it down as a "no show".Desired Settlement: Refund

Business

Response:

The business has responded. Please see below:We did have reservation made for Aug. *, 2015. When the guest did not check in as per out policy we do charge for the first nights room plus taxes to the credit card on file. For the error in date of reservation we do send a confirmation email to each geust at teh time of reservation that does list the date of arrival. As for the cancellation request for the reservation we do always provide a cancellation number to the guest at the time of cancellation and we do always send a cancellation e-mail for our guests records. We do have a correct e-mail address on file that the guest would have received a cancellation letter at if they did cancel with the hotel.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As I have reported, I made a reservatioin for Aug *, which is the only date of my family reunion. I would not have made a reservation for august [redacted]. I cancelled my reservation by phone two days before the reservation or even before, since I wrote myself a note to call to cancel and I crossed that note out when I cancelled. The person who put in my reservation put it in for the wrong date. Also, the person I spoke to to let them know the date was wrong, Sasha, was disrespectful and rude. I would never stay there nor would I recommend it to anyone.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Days Inn Poughkeepsie regarding complaint ID [redacted].Sincerely,[redacted]