Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have spoken to [redacted] was told I would recieve a check for $and still havent got it yet also this has causes alot of problems I had got $in overdraft charges but my bank took $back because of the good standing I got and cause it wasnt anything we did !!!! I never got a letter saying we r sorry for all the problems we have caused or nobody offered anything besides the $no happy with them or there business they just want to pay $and b done its been almost month to even resolve the problem im sorry we ever stayed the night there if u need please contact me at [redacted] thanks much [redacted]
I have tried to contact the guest directly, and have left a message We have taken off 25% this stay, as well as offered 25% her next stay The credit was issued 1/4/ the total including taxes $ Again guest has not responded as of this time [redacted] r
We have worked with *** *** since day one to get the charges refunded from the bankAnd it is resolved now
Bank charged her account with not sufficient funds(NSF) fee because our reservation system by error authorized twice the room rent and taxes she owed usIf it was a credit card
it would not have been an issueAs these were not charges but only an authorization
My front office manager personally talked to her bank and convinced them to reverse $of the $fee she had incurredSince it was not a mistake made by our staff, our brand(who owns the system) took the ownership of the issue and sent them a check of balance $This what *** *** has requested from us
I hope she is satisfied and we wish her luck
*** ***
General Manager
Days Inn & Suites
Madison WI
It is very unfortunate that Ms *** is not satisfied and I am sorry to know thatWe worked with her bank to get half of the "not sufficient fund" fee reversed and had our brand pay the remaining $This is as per exactly what Ms *** wanted $credited backIf she has any more concerns regarding the fee, it should be her bank working with herWe have already given $back out of our pocketMy front office manager, my sales manager and myself have talked to Ms *** and apologized for the inconvenience, as many times we have talked to herAs shared before, that there was a system glitch when it charged the guest twice that made her bank card overdrawnWe also have a sign at the front desk just like almost every hotel has, discouraging people to use Bank/ debit card for paymentsIt is advisable instead to use credit cards or cash
*** ***
General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have spoken to [redacted] was told I would recieve a check for $150 and still havent got it yet also this has causes alot of problems ..... I had got $600.00 in overdraft charges but my bank took $400.00 back because of the good standing I got and cause it wasnt anything we did !!!! I never got a letter saying we r sorry for all the problems we have caused or nobody offered anything besides the $150 no happy with them or there business they just want to pay $150 and b done its been almost 1 month to even resolve the problem .... im sorry we ever stayed the night there ......... if u need please contact me at [redacted] thanks much [redacted]
I have tried to contact the guest directly, and have left a message. We have taken off 25% this stay, as well as offered 25% her next stay. The credit was issued 1/4/16 the total including taxes $28.63. Again guest has not responded as of this...
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have spoken to [redacted] was told I would recieve a check for $and still havent got it yet also this has causes alot of problems I had got $in overdraft charges but my bank took $back because of the good standing I got and cause it wasnt anything we did !!!! I never got a letter saying we r sorry for all the problems we have caused or nobody offered anything besides the $no happy with them or there business they just want to pay $and b done its been almost month to even resolve the problem im sorry we ever stayed the night there if u need please contact me at [redacted] thanks much [redacted]
I have tried to contact the guest directly, and have left a message We have taken off 25% this stay, as well as offered 25% her next stay The credit was issued 1/4/ the total including taxes $ Again guest has not responded as of this time [redacted] r
We have worked with *** *** since day one to get the charges refunded from the bankAnd it is resolved now
Bank charged her account with not sufficient funds(NSF) fee because our reservation system by error authorized twice the room rent and taxes she owed usIf it was a credit card
it would not have been an issueAs these were not charges but only an authorization
My front office manager personally talked to her bank and convinced them to reverse $of the $fee she had incurredSince it was not a mistake made by our staff, our brand(who owns the system) took the ownership of the issue and sent them a check of balance $This what *** *** has requested from us
I hope she is satisfied and we wish her luck
*** ***
General Manager
Days Inn & Suites
Madison WI
It is very unfortunate that Ms *** is not satisfied and I am sorry to know thatWe worked with her bank to get half of the "not sufficient fund" fee reversed and had our brand pay the remaining $This is as per exactly what Ms *** wanted $credited backIf she has any more concerns regarding the fee, it should be her bank working with herWe have already given $back out of our pocketMy front office manager, my sales manager and myself have talked to Ms *** and apologized for the inconvenience, as many times we have talked to herAs shared before, that there was a system glitch when it charged the guest twice that made her bank card overdrawnWe also have a sign at the front desk just like almost every hotel has, discouraging people to use Bank/ debit card for paymentsIt is advisable instead to use credit cards or cash
*** ***
General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have spoken to [redacted] was told I would recieve a check for $150 and still havent got it yet also this has causes alot of problems ..... I had got $600.00 in overdraft charges but my bank took $400.00 back because of the good standing I got and cause it wasnt anything we did !!!! I never got a letter saying we r sorry for all the problems we have caused or nobody offered anything besides the $150 no happy with them or there business they just want to pay $150 and b done its been almost 1 month to even resolve the problem .... im sorry we ever stayed the night there ......... if u need please contact me at [redacted] thanks much [redacted]
I have tried to contact the guest directly, and have left a message. We have taken off 25% this stay, as well as offered 25% her next stay. The credit was issued 1/4/16 the total including taxes $28.63. Again guest has not responded as of this...
time.
[redacted]r