Days Inn Denver West/Golden

Initial Business Response / [redacted] (1000, 13, 2015/08/26) */ Thank you for choosing to stay with us at the Days Inn & Suites Golden Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visitI have shared your feedback with management to ensure we handle these types of situations differently in the future We are extremely sorry about the inconvenience you and your family experienced during your stay with usI have spoke to you directly and refunded a part of your stay with us on The hotel has taken over new management in the past few months and is going through a extensive renovation process Again, thank you for your time and valuable feedbackWe sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Golden Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) What I saw and experienced at the hotel was not from renovationIt was filth, plain and simpleBlack mold on shower curtains is not acceptable anytime! One night refund is not sufficient for what we dealt with at the hotelI feel we should be refunded the entire stayWhen we asked to talk to management and they did not comply with our request that told me they didn't care Final Business Response / [redacted] (4000, 17, 2015/09/14) */ Guest Resolution of full refund will be honored Final Consumer Response / [redacted] (2000, 19, 2015/09/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the full refund, but as of 9/17/at 9:pm the amount has not been refunded to my cardI will be keeping track, if it does not show up what am I to do? Can I still contact you using this case number? Thank you [redacted]

Initial Business Response /* (1000, 13, 2015/08/26) */
Thank you for choosing to stay with us at the Days Inn & Suites Golden.
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with management to ensure...

we handle these types of situations differently in the future.
We are extremely sorry about the inconvenience you and your family experienced during your stay with us. I have spoke to you directly and refunded a part of your stay with us on 7.29.15. The hotel has taken over new management in the past few months and is going through a extensive renovation process.
Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Golden.
Initial Consumer Rebuttal /* (3000, 15, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What I saw and experienced at the hotel was not from renovation. It was filth, plain and simple. Black mold on shower curtains is not acceptable anytime! One night refund is not sufficient for what we dealt with at the hotel. I feel we should be refunded the entire stay. When we asked to talk to management and they did not comply with our request that told me they didn't care.
Final Business Response /* (4000, 17, 2015/09/14) */
Guest Resolution of full refund will be honored.
Final Consumer Response /* (2000, 19, 2015/09/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the full refund, but as of 9/17/15 at 9:00 pm the amount has not been refunded to my card. I will be keeping track, if it does not show up what am I to do? Can I still contact you using this case number? Thank you. [redacted]