Day & Ross Inc. (Regina)

I’ve never felt so disrespected by a company before. We’ve been told at least 6-8 times that the product we bought at Home Dépôt (to be reimbursed) will be picked up on a soecific day, so I stayed home, made sure my phone was near me. Nothing. It’s been since May 30th. After a first attempt to reach them, they told us they had the wrong number on file, which we corrected. The next time, same issue. Waited all day; nothing. Called back, they said we now have to wait for their 3rd party transport company for a call and plan a pick up date. Again, they had that initially-wrong phn number which we corrected AGAIN. Nobody called. I called Home Depot who could not believe how ridiculous this was, they called them directly and … wait for it… they said they did not have our ohn number and that was why they could not pick up the item… wow. So again, our phn number was corrected. The next day, a lady calls me to plan the pick up for the next day ! Yay! Guess what, they never came! I stayed All Day at home. Since, same stories repeats itself. Time is precious, I stay home, my partner and I take turns to make sure not to miss the truck for our return. How is this in any way professional nor respectfuk? This company cannot be taken seriously. They will say anything just to get rid of you, and make you wait and wait and wait… Trust me this issue will be escalated.

I ordered a bed from Home Depot Online and Day & Ross sent me tracking info that it would delivered for the 11th of May. I am still waiting for my shipment as one customer rep said it was already in Regina waiting to go onto a delivery truck. Then, I finially get an email from another customer rep saying it hasn't even reached Regina. Noone seems to know what they're doing at Day & Ross. I've paid my shipping fee directly to Home depot and am just getting the run around. This will be the last time I ever deal with Day & Ross. Give them minus 10 stars. Horrible customer service DO NOT DEAL WITH THIS COMPANY.

DO NOT ever deal with this company. There is absolutely no contact. You can call and be on hold for the entire day. You can enter your tracking number and it will not register. My parcel sat in a parked truck for over 4 days in Toronto waiting to be delivered to Oakville. It only took one day to be delivered by Guardewine to Toronto and then it just sat in a truck. I have no idea where my parcel is and there is NO ONE at day and ross to answer any questions. I will soon be contacting a lawyer and demanding my $530 dollars back for shipping. This company is less than a zero DO NOT use them; you will regret it. I had to give it 1 star in order for it to post but they are a minus 10. They are absolute trash. I have now been on hold for over an hour with no response.

day and ross freight in winnipeg allegedly under- charged 2 of my clients months ago. now out of the blue they have decided that what they charged them wasn't enough and now expect me to pay for their clerical mistake. I told them contact the reciever, its them who pay the shipping fees not me. now they are trying to make me fiscally responsible for their office and charging deviation. and using coercion through a false collection claim as if I owe them something. I can assure you or them, if they made the mistake, then they need to pay for it.