This letter is in response to the complaint filed with your office on December 16th, 2016. The only standards/codes for a toilet is how many inches it must have on either side (left/right) and how many inches it must have from the front of the
toilet. I have included a copy of the code/regulations. We have, however, spoken with the plumbing company, that installed the toilet, to figure out how to accommodate the homeowner’s preference with the least amount of inconvenience to her. We have ordered a new tank for the toilet and once it has come in, we will contact her to schedule the replacement of her tank. The homeowner has also been notified of this replacement Sincerely, Nina B*** Warranty Coordinator
This letter is in response to the complaint filed with your office on December 16th, 2016. The only standards/codes for a toilet is how many inches it must have on either side (left/right) and how many inches it must have from the front of the
toilet. I have included a copy of the code/regulations. We have, however, spoken with the plumbing company, that installed the toilet, to figure out how to accommodate the homeowner’s preference with the least amount of inconvenience to her. We have ordered a new tank for the toilet and once it has come in, we will contact her to schedule the replacement of her tank. The homeowner has also been notified of this replacement Sincerely, Nina B*** Warranty Coordinator