David's Bridal

In response to [redacted], I did receive 3 phone calls and each time I told her I would have a foreman contact her as soon as possible and get the issue resolved. I then did tell her on the last conversation Miguel would be out that day at 5pm to complete which he did fix the leak. I will soon have the pictures verifying everything.

Complaint: [redacted]
I am rejecting this response because:To Who it may Concern:This is in Re: ID #[redacted]-Maez Construction, LLCI have called Joshua M[redacted] 3 times now and have asked him to fix the leak that the water/rain comes down from the roof to the pipe onto the furnace. And he/Joshua has not fix the leak.I have called Joshua on April 28, 2017, May 5, 2017 and May 10, 2017.Please help me with this problem. This leak is the same from last year that the roof was replaced.Thank you,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Hello,The return was submitted right after we had spoken with Yasha...the refund placed on 01/24/2018. In office, we have to submit all refunds to our billing department in which they submit the refunds which can in fact take up to 7-10 business days. Thank you,[redacted]

Verbal response:Maez Construction, LLC states they had reached out to the consumer multiple times over the past few weeks, leaving voicemails, but had not received a call back from the consumer. The consumer did eventually contact the business. Maez Construction, LLC went out to the consumer’s...

property to address the concerns. The leak was fixed, however, Maez Construction, LLC wanted to see how the repair held up under the recent rain. Maez Construction, LLC  will be going back out to the property to address any other unfinished concerns the consumer may have. Maez Construction, LLC believes the consumer complaint has been resolved.  Joshua M[redacted] with Maez Construction

Complaint: [redacted]
I am rejecting this response because: This statement is false. Windows have not been replaced as promised by Josh. Maez hired [redacted] [redacted] and [redacted] to replace windows and Maez cancelled the appointment we set with mobile screen and glass the day of the appointment, without our consent or any notification to us. 
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

In response to [redacted] and the issues she has experienced with her new roof. We want to apologize for any issues. We always strive in customer satisfaction and quality service. I know we have since been out to fix any issues and to make customer happy. Joshua M[redacted]Maez...

Constructiono. ###-###-####c. ###-###-####

We have done everything agreed on as far as we have control of. There was a subcontractor involved in the scheduling of glass replacement and somewhere between the customer and subcontractor the appointment for the work to be performed got rescheduled. Also I have been promised for quite some time I would receive before photos of there glass and after photos proving the damage was done by my company I still have not received anything. [redacted] and [redacted] both said I would receive them. I will need the photos for my records and accounting reasons.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Re: ID # [redacted] -  Maez Construction, LLC   November 21, 2016From: [redacted]To Who It May Concern: Joshua, Johnny, and James have come and they send Chris on 11-5-2016 and he sealed the pipe Jacks on the roof. The Chris came again on -11-7-2016 to paint the pipe Jacks on the roof.  Last night and this morning we got rain in Los Lunas and I do not seem to be getting leaks from the roof. It seems like the roof leaks have been taken care of. And I do not have anymore problems.  This complaint can be closed as assumed resolved. But if I get leaks in the future I will send another complaint.  Thank you, [redacted]
Regards,
[redacted]

[redacted], per our telephone conversation on Wednesday, March 15, 2017, I am notifying you that I have not received payment from Maez Construction. The payment should have been mailed to me on March 10, 2017. Again, not keeping their word.  Therefore, I will have to pick up a certified check from them at their office on Tuesday, MARCH 21, 2017 AT 9:00 A.M.. I have given them enough time, and too much stress to me is being caused to me.  If payment is not complied with as they agreed, further action will be necessary, with added expense to them.  Please respond by close of business Monday, March 20, 2017. [redacted]

This is Joshua [redacted] and am willing to refund $1,000 for the inconvenience and waiting for completion of items listed.

To my knowledge everything has been completed on our part.

September 14, 2016On September 7th I received a letter from the Revdex.com concerning a homeowner complaint. I have been in and out of the office recently due to illness. Mr. [redacted] stated he called our office, and was told that we would fix the problem. Unfortunately, the message was not relayed to me....

So after receiving this letter I called Mr. [redacted] and explained that if he would have contacted me directly it would have been resolved sooner. After speaking with Mr. [redacted], we arranged for his ceiling to be patched. On September 8th Mr. [redacted] stated that the patch was completed, and that he was satisfied. He also stated that he would call and confirm that with the Revdex.com on September 9th.Respectfully, Johnny M[redacted]OwnerMaez Construction LLC

Hello Maez Construction has been out several times to [redacted] property to fix issues brought forth. We have re stuccoed all the areas affected by our crews. We have sent out a professional stucco company to complete work they clearly informed [redacted] there would be a slight difference in color and...

texture but they would match as close as possible which they did. I feel there is nothing more I can do to please customer. If [redacted] would like us to come out and meet 1 more time I am more than happy to.Joshua M[redacted]

Complaint: [redacted]
I am rejecting this response because:  The response from Josh [redacted] does not include a payment date. Without a guaranteed, in writing, payment date his...

offer of $1,000.00 is not acceptable due to past broken commitments from this company in general to make right the mistakes. Payment is not complete until the check from Josh/[redacted] clears the bank. My expectation is payment in full of the $1,000.00 by February 28, 2017. If this is acceptable, please let me know by Wednesday, February 15, 2017. Thank you. Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

In regards to issues for [redacted] we would have been out a few times as we I mean my self Joshua, James, and Johnny also our roofers have been out to fix leaks along with our pinters to touchup paint. All issues should been taken care of.Joshua M[redacted]Maez...

Constructiono. ###-###-####c. ###-###-####

Complaint: [redacted]
I am rejecting this response because: Maez did not show between 8-10am as promised nor was I notified they would not show up. I am frustrated with their lack of communication.
Regards,
[redacted]  [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Johnny from our office has spoken with [redacted] and [redacted] verifying Monday will work between 8-10.

We will be in contact within 10 days of 11/2/17 to further discuss the options we are willing to offer.

Review: I purchased a weddingdress from Davids Bridal in May 2014. I had been very hesitant as to how the dress would fit as I am a size 20 and could not try on the actual dress. The person assisting kept insisting that the dress would be more A line rather than the fit and flare it was described on line. With their assurances I ordered the dress. When it came in I tried it on it looked horrible. Not A line at all. Recently my daughter bought a dress at Davids Bridal. After she was done I asked [redacted] if I could see a new [redacted] dress. I explained to her about my dress and how unhappy I was with it. She said she could allow me to do an exchange. I was so surprised I cried and told her how grateful I was. She told me they couldn't have me be so unhappy. She told me to bring in my dress. During the next 2 weeks I looked further at the [redacted] and determined it was not going to fit well and I looked extensively at the other dresses and I could not find one to exchange for at that time. I called [redacted] and asked her when the new fall dresses would be in. She said in June and July. So I said by August you'd have them all in. She advised that I not wait to order until August to order a new dress because my current dress may go on sale. I said I'm not finding anything I want. I asked if I could still exchange in August. She said yes. Then on March 8, 2015 I went to the Davids Bridal in Roseville, CA to try on some different styles in hope of finding a dress. The person helping me, Emily, explained to her manager, [redacted], that I had been told by [redacted] that she was allowing me to exchange my dress. [redacted] came to me at the end of my appointment and told me that it was against Davids Bridal policy to exchange my dress. She said if it had been 30 days or less from when I got the dress they could have helped but it had been too long. She said perhaps if it had even been June 2014 when I got the dress they could have helped me. I'm stuck with 1500 dress.Desired Settlement: I would prefer a refund as I am very disgusted with Davids Bridal and prefer not to give them my business. Short of that an exchange as I was promised.