David's Tree & Stump

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear Revdex.com, Apparently, we are not going to come to a resolution. I find it appalling that Coolframes will not refund me the profit they made off of me. I was willing to accept a refund for the cost of the frame + the profit they made off of me on the lens. I returned the frame to them (as confirmed by their correspondence to you), so I am fairly certain they have resold them - thus double-profiting for the frame. I offered to absorb the cost they paid for the lens (even though I contend that the lens were incorrect), if they would simply refund me the difference I paid for the lens (the profit they made off of the lens).Please tell me what I need to do to prevent this from going on and on -- we are obviously not going to come to an agreeable resolution.I would like for the claim to be officially filed against them.Thanks, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It has been a full two weeks since I mailed the glasses back with absolutely ZERO response from CoolFrames in that time Based on your representative's answer on the phone (which was indicated to come from the manager) there was to be no adjustment, no refund, and I would have to pay shipping, I filed this complaint, received a refund from my credit card company, and purchased glasses from another vendor I have no need of your glasses as I have already received the new pair Your company refused to honor any of the points accrued from past purchases ("*** ***"), you insisted I take my time and effort to diagnose the problem on my own locally, your representative was at best unhelpful and even went so far as to state there was no guarantee the corrected lenses would work as I had not supplied the optical center information with my prescription (even though that would be IMPOSSIBLE for anyone without the frames in-hand to do).Please take this as notice that I do not want your product, have already returned it, and will only accept a full refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

we have resolved the issue with the Wiley X frame purchased from us, we have sent pictures to Mr.Saldivar for him to look at prior to us shipping the sunglasses to himonce he looks at the pictures we emailed him and acknowledge that he sew what we did we will send the out same day. Lee

looks like a defect was discovered with the original shipment, this is unfortunate and happens very seldomi understand that a refund has been requested, that is not an option unfortunetely as the lenses are a custom product we do not anticipate weeks and I am uncertain as to where that
timeline has come froma label has been provided for return to our store for redo the lenses will take about days to receive and we will expedite the return back to our customerwe has an inspection process and on occasion may miss an issue as if you walked into a store in your naighborhood an error would come with a replacement or repair as it is the same way on linewe are a store in NYC and we will redo the lenses as promised and much sooner then two weeks. Lee

I am very sorry we do not offer refundsthe product shipped was not only authentic Tag from Tag Heuer that we could provide proof with documents backing us up, but premium essilor transision lenses with crizal prevencia which we have proof of this product as well as it is a custom lenses made by an essilor lab here in Pennsylvaniawe do not send out damaged goods, as far as it being crooked, many times new frames require adjustment to custom fit each person as the fit is different each timeour state of the art totally automated optical edging equipment far exceeds any specification for Tag Heuer or any other brand for that matterand lastly just as advertised on our site was the product shipped no more no less

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I do not want to return the lensesI just want the extra $I spent on them back since they aren't useableI already replaced the lenses as I had to because I needed glasses to seeIf you want to keep a customer satisfied just return the $24.00.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have spoken to the owner, Lee W***, to let him know that we want the lenses/ glasses we paid for and not a lower quality that was originally being offered as a replacementHe said he plans on making things right and will call me back on Monday, October *** I will let you know the results of that conversation after we speakThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

we have replaced the frame once before and as stated on our sites policy page we only replace frames once, I have spoken to my *** and he will make a one time exception to accommodate our customerplease have *** *** contact *** at ext *** to arrange the warrantyat $ship fee will
also have to be paid.###-###-####*** ***

order placed with us on July third we called the vendor on the 5th first day back from the long holiday weekendwe were informed the frame our customer order was in production and not ready to ship, since we do not send frames from our store stock as those frames have been tried on we always get
new frames from the vendorwe notified our custom that frame was on back order and offered a discount to keep the order, he agreedwe then proceeded to place an order for the frame getting in line for one at a first come first serve basisthe two day air is offered complinmentery to all our customers paying over $for a total billwe refunded the order in full a few days ago at the request of the customer. Lee

I am glad to have this matter brought to my attentionof course the processing fee will be waived and the monies spent on shipping to us for a redo will be refunded as wellwe received the return today and have begun to redo the lenses and ordered a new frame that we were asked to exchangethe entire process should not take more then days or sowe will then *** at our expense the finished new frame with the smaller size and new color overnightwill will make the Optical Center adjustment to as requested by Valgenerally the optical center is placed on single vision lenses half way up the lens depth in this case 14mmwe will make the change to 21mm as e have been asked to doi have noted the account to show a refund request of the shipping to us, say $i would guess and if more please let me know and to ship the order overnight to Val once complete. Lee W.CF.com

I suppose we are at a dead lockthe OC you refer to is not something taken for single vision lens orderthat is a fact and the doctor that told you it is I'm sure is not too happy that you purchased glasses elsewhere.you have filled a charge back with your credit card as is your right, we have a right to respond and plea our caseif we happen to win I will make every effort to still try to resolve the order with you at no extra cost to youu purchased salt a top brand and a with avance a top stock lenswe provided a finished product exactly to the request made from your order, without any errors.I am unsure how the Revdex.com can assist us at this point. Lee

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Unfortunately, because the product was damaged upon arrival, the polish was less than professional, and because the frame was deformed upon arrival (pictures as evidence), a full refund will satisfy this complaintThe product was returned, which the seller should have received--a tracking number will confirmBecause of the flaws of the original product, I do not feel comfortable ordering/replacing any products from this seller.
"The best and easiest way to understand the authenticity of a TAG Heuer frame is by looking at the product information written inside the templesThe factory in France has a heat press technology used by no other eyewear maker I know ofEveryone uses silk printing method, which basically look like numbers and letters are printed, whereas with TAG Heuer, the numbers are sunk into the frame templesFake TAG Heuer frames only have this on the outer part of the temples, where the TAG Heuer logo isHowever it's a very expensive and unique technology to press different numbers such as Product Code, Lens & Bridge Size, Color information, and etcfor each style and variation." The picture attached is evidence that Tag's imprinting technology wasn't used for these glasses, because the imprinting is not clearFurther, the certificate can easily be reproduced, so this alone isn't evidence of authenticity.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I am glad to have this matter brought to my attentionof course the processing fee will be waived and the monies spent on shipping to us for a redo will be refunded as wellwe received the return today and have begun to redo the lenses and ordered a new frame that we were asked to exchangethe
entire process should not take more then days or sowe will then *** at our expense the finished new frame with the smaller size and new color overnightwill will make the Optical Center adjustment to as requested by Valgenerally the optical center is placed on single vision lenses half way up the lens depth in this case 14mmwe will make the change to 21mm as e have been asked to doi have noted the account to show a refund request of the shipping to us, say $i would guess and if more please let me know and to ship the order overnight to Val once complete. Lee W.CF.com