David Rohrick - Marriage Commissioner

I am very sorry that *** feel that wayOur service manager Steve P*** explained to the customer over the phone that his truck is year old truck with DTC (diagnostic trouble codes) / errors in the engine computer and since the truck is quite old we can`t tell where and till what amount
repairs might take usI as a service director after the preliminary diagnostic is done, can not allow starting any repairs on any vehicles were the expenses might be larger than the value of the vehicle without written consent of the customerWe spoke with *** and told him that simple change of a fuel filter did not resolve the problems so we invited him to come to our office for the consultation how to proceed with repairs, but we were unsuccessful and he never cameOn 10.**we spoke with him again and he told us that he is coming for the consultation, but few hours later somebody else came and he said that he was told to come and to take the ve hicle out,He also told us that there is a tow truck on the way to our location to tow his truck away, but it will come in about an hour and we should put the vehicle on the street, which we didWe charged the customer only 1h labor plus the fuel filter ( labor includes computer diagnostic and the fuel filter change ) which was installed on his vehicle to eliminate a possibility of a dirty fuel filterInvoice in the amount of $was issued to the customer and he paid with the credit cardWe parked his truck on the street as we were told and after the invoice was paid and vehicle out of our property we had no further responsibility to his vehicle. Customer did not picked up his truck for another days and it was parked on the street and it received two parking ticket as there is no parking on the street after pm. As I said I am sorry that the customer feel that wayI assume that our answer is not what he wanted to hear and he took that as a rude and nasty, but those were the factsOlder trucks in NYC deteriorate quite a bit due to snow and salt and we already had faced many issues with electrical systems and undercarriage in older trucks and only with the customer written consent we would proceed with the repairs for the vehicles were value of the vehicles might be lower than the repairsNo refund of any kind will be issued to the customer. Sincerely*** ***