12/2/14I placed a call into the Revdex.com on 11/25/to your extention *** also called *** *** on the same day.We talked on the 11/26/14,As our contract with *** *** from states will do not guarantee any crackingIt unfortinutethat at the step a crack did appear in the
walk at the stepWe did repair the crack on 5/7/and alsoat 4/6/At no cost to Mrs ***.We do live in the Northeast where the ground can cause pavement to expand and contract and in thiscase cause the walk to crackI explained to Mrs *** that if we have other bad winters this will be amaintance issue for them.I agreed to repair the crack in the spring of at no charge to themThe work can't be done at thistime because of the weatherI can't guarantee that after a cold winter that the crack will not reappear.Mrs *** had her husband chalk and repair the walk sometime this fall.The repair will need t be removed and redone.Reguards*** ***Saratoga Bomanite
June 10,2015Reference to ID # ***To whom it may concern,Saratoga Bomanite has a contract to do separate concrete jobs for the ***:See attached DocumentsJob # 1- Line item 5-6-of the attached contract to remove/replace front side walk $3200.00Job# 2-line item 11-
was to remove old pool deck and black top and saw cut next to the wood deck$3800.00Jobs #l and #are complete and the total paid was $7100.00Job# 3- Line item 13-14-was to install new stamped pool deck $9960.00The ***'s sent in a deposit of $on 4/23/15, less then what is on our contract as a deposit.Job #1,2,total's $so 35% deposit should have been $thus ($short of theRequired 35% down deposit) We went ahead and started the job anyway.A second payment was given to us on 5/12/for $(still short of the total deposit amount)I was told that they were waiting for a line of Credit from the bank.At this point they have only paid Bomanite for Job #and job #with an overpayment of $100.We are mailing them a check for the overpayment of $today 6/10/15.In our contract it clearly states that we will install saw cutsI personally explained this processto the ***'sAs to the ***'s reference to "Bomanite sent a substitute", I personally sent Adamwho has been working for Saratoga Bomanite for yearsThe cut that Adam installed was necessary,The *** walkway is not a strait walk, it is curvy and therefore we have to do saw cuts on the curves,As for Chad who came the next day, he did add a few saw cuts, antiqued and sealed the job.The ***'s asked Chad if we could fill in the one saw cut and he told the ***'s we could caulk itIfthe ***'s want the saw cut caulked then we can do itJust so they understand, the caulk will standout more, Where right now the saw cut blends in with the entire applicationIf it is caulked the caulkcolor will not match the color of the walk way.I personally visited the site to review the saw cut in question and the cut is within the generalarea that we did need to install itThe walkway looks beautiful! We are sorry but saw cuts have to beinstalled.Sincerely,Nick C***Owner
June 10,2015Reference to ID # ***To whom it may concern,Saratoga Bomanite has a contract to do separate concrete jobs for the ***:See attached DocumentsJob # 1- Line item 5-6-of the attached contract to remove/replace front side walk $3200.00Job# 2-line item 11-was to remove old pool
deck and black top and saw cut next to the wood deck$3800.00Jobs #l and #are complete and the total paid was $7100.00Job# 3- Line item 13-14-was to install new stamped pool deck $9960.00The ***'s sent in a deposit of $on 4/23/15, less then what is on our contract as a deposit.Job #1,2,total's $so 35% deposit should have been $thus ($short of theRequired 35% down deposit) We went ahead and started the job anyway.A second payment was given to us on 5/12/for $(still short of the total deposit amount)I was told that they were waiting for a line of Credit from the bank.At this point they have only paid Bomanite for Job #and job #with an overpayment of $100.We are mailing them a check for the overpayment of $today 6/10/15.In our contract it clearly states that we will install saw cutsI personally explained this processto the ***'sAs to the ***'s reference to "Bomanite sent a substitute", I personally sent Adamwho has been working for Saratoga Bomanite for yearsThe cut that Adam installed was necessary,The *** walkway is not a strait walk, it is curvy and therefore we have to do saw cuts on the curves,As for Chad who came the next day, he did add a few saw cuts, antiqued and sealed the job.The ***'s asked Chad if we could fill in the one saw cut and he told the ***'s we could caulk itIfthe ***'s want the saw cut caulked then we can do itJust so they understand, the caulk will standout more, Where right now the saw cut blends in with the entire applicationIf it is caulked the caulkcolor will not match the color of the walk way.I personally visited the site to review the saw cut in question and the cut is within the generalarea that we did need to install itThe walkway looks beautiful! We are sorry but saw cuts have to beinstalled.Sincerely,Nick C***Owner
To whom it may concern,Enciosed you will find a check made out to *** *** ***, as per their request for $500.This is a refund for the work completed by Saratoga BomaniteThis will close our business and deletethe contract with the ***'s and Saratoga Bomanite
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] We definitely want our $100.00 check sent back to us for overpayment. Obviously since Bomanite had their money, they saw no reason to return our phone call(s) to address our concerns. Bomanite's answer to the Revdex.com is the first and only communication we have received regarding this issue. We fully comprehend the necessity for saw cuts. That is not the issue here. Chad, who was supposed to place the saw cuts was being utilized elsewhere; they sent Adam. When Chad arrived the next day to do the antiquing and sealing, we showed him the saw cut that we were unhappy with. He stated that he would not have placed it there, he would have put it further down on the radius. That would have been much more aesthetically pleasing. It's the placement of the saw cut that we are most dissatisfied with. It ruined a beautiful job. Chad also stated that Adam did not put enough saw cuts in and had to put more in himself. Obviously, this was not Adam's field of expertise, regardless of how long he has been employed at Bomanite. While Nick, the owner, came out to see the issue, he never spoke one word about it to us. As I mentioned in my initial complaint, we called Bomanite to let them know we were not happy with the cut that very day. We were told Nick would be giving us a call. Three and a half weeks have gone by, and we have not heard a word from them. We did not want this saw cut filled with caulk. That was never going to be acceptable to us. We never got a chance to speak to Nick about what else could be done. He didn't return our calls.
We did not pay $3,200 for a sidewalk that looks like there's a huge crack across the very front of it. We have since had other stamped concrete contractors check this job out and we were told that this error is not correctable and we should seek monetary compensation for their error in the amount of $500. Most upsetting of all is the fact that this company gave absolutely no customer service. They're right there to take 35% up front before even starting a job, but when a mistake is made, you cannot get anyone to speak with you to address it. Bomanite told us the initial deposit was $4,600. I don't know why they're complaining about the initial deposit amount. That has absolutely nothing to do with an incorrect placement of a saw cut. That's money they demanded before they even did any work at all. They were overpaid by $100 by the time the sidewalk was completed. So while we appreciate our overpayment of $100.00 being returned (finally), we are most dissatisfied with the end result of the job they did. That is the reason we are seeking monetary compensation for their error. It cannot be corrected, and therefore does not warrant the $3,200 they were paid.
12/2/14I placed a call into the Revdex.com on 11/25/14 to your extention [redacted] also called [redacted] on the same day.We talked on the 11/26/14,As our contract with [redacted] from 2008 states will do not guarantee any cracking. It unfortinutethat at the step a crack did appear in the walk at the step....
We did repair the crack on 5/7/09 and alsoat 4/6/11. At no cost to Mrs [redacted].We do live in the Northeast where the ground can cause pavement to expand and contract and in thiscase cause the walk to crack. I explained to Mrs [redacted] that if we have other bad winters this will be amaintance issue for them.I agreed to repair the crack in the spring of 2015 at no charge to them. The work can't be done at thistime because of the weather. I can't guarantee that after a cold winter that the crack will not reappear.Mrs [redacted] had her husband chalk and repair the walk sometime this fall.The repair will need t be removed and redone.Reguards[redacted]Saratoga Bomanite
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
[redacted] We definitely want our $100.00 check sent back to us for overpayment. Obviously since Bomanite had their money, they saw no reason to return our phone call(s) to address our concerns. Bomanite's answer to the Revdex.com is the first and only communication we have received regarding this issue. We fully comprehend the necessity for saw cuts. That is not the issue here. Chad, who was supposed to place the saw cuts was being utilized elsewhere; they sent Adam. When Chad arrived the next day to do the antiquing and sealing, we showed him the saw cut that we were unhappy with. He stated that he would not have placed it there, he would have put it further down on the radius. That would have been much more aesthetically pleasing. It's the placement of the saw cut that we are most dissatisfied with. It ruined a beautiful job. Chad also stated that Adam did not put enough saw cuts in and had to put more in himself. Obviously, this was not Adam's field of expertise, regardless of how long he has been employed at Bomanite. While Nick, the owner, came out to see the issue, he never spoke one word about it to us. As I mentioned in my initial complaint, we called Bomanite to let them know we were not happy with the cut that very day. We were told Nick would be giving us a call. Three and a half weeks have gone by, and we have not heard a word from them. We did not want this saw cut filled with caulk. That was never going to be acceptable to us. We never got a chance to speak to Nick about what else could be done. He didn't return our calls.We did not pay $3,200 for a sidewalk that looks like there's a huge crack across the very front of it. We have since had other stamped concrete contractors check this job out and we were told that this error is not correctable and we should seek monetary compensation for their error in the amount of $500. Most upsetting of all is the fact that this company gave absolutely no customer service. They're right there to take 35% up front before even starting a job, but when a mistake is made, you cannot get anyone to speak with you to address it. Bomanite told us the initial deposit was $4,600. I don't know why they're complaining about the initial deposit amount. That has absolutely nothing to do with an incorrect placement of a saw cut. That's money they demanded before they even did any work at all. They were overpaid by $100 by the time the sidewalk was completed. So while we appreciate our overpayment of $100.00 being returned (finally), we are most dissatisfied with the end result of the job they did. That is the reason we are seeking monetary compensation for their error. It cannot be corrected, and therefore does not warrant the $3,200 they were paid.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I'm a bit confused as to why Bomanite send the check to you . Please forward my $500.00 asap. According to their response to you, they sent the check to you? It was a bit difficult to read as it was sent to us upside down. Please confirm receipt of this message and when you are forwarding my check. Many thanks for your assistance in this matter. To date, we have never heard back from Bomanite, only through the Revdex.com. So if it wasn't for the Revdex.com, nothing would have been done. Thank you so very much.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards,
[redacted]
12/2/14I placed a call into the Revdex.com on 11/25/to your extention *** also called *** *** on the same day.We talked on the 11/26/14,As our contract with *** *** from states will do not guarantee any crackingIt unfortinutethat at the step a crack did appear in the
walk at the stepWe did repair the crack on 5/7/and alsoat 4/6/At no cost to Mrs ***.We do live in the Northeast where the ground can cause pavement to expand and contract and in thiscase cause the walk to crackI explained to Mrs *** that if we have other bad winters this will be amaintance issue for them.I agreed to repair the crack in the spring of at no charge to themThe work can't be done at thistime because of the weatherI can't guarantee that after a cold winter that the crack will not reappear.Mrs *** had her husband chalk and repair the walk sometime this fall.The repair will need t be removed and redone.Reguards*** ***Saratoga Bomanite
June 10,2015Reference to ID # ***To whom it may concern,Saratoga Bomanite has a contract to do separate concrete jobs for the ***:See attached DocumentsJob # 1- Line item 5-6-of the attached contract to remove/replace front side walk $3200.00Job# 2-line item 11-
was to remove old pool deck and black top and saw cut next to the wood deck$3800.00Jobs #l and #are complete and the total paid was $7100.00Job# 3- Line item 13-14-was to install new stamped pool deck $9960.00The ***'s sent in a deposit of $on 4/23/15, less then what is on our contract as a deposit.Job #1,2,total's $so 35% deposit should have been $thus ($short of theRequired 35% down deposit) We went ahead and started the job anyway.A second payment was given to us on 5/12/for $(still short of the total deposit amount)I was told that they were waiting for a line of Credit from the bank.At this point they have only paid Bomanite for Job #and job #with an overpayment of $100.We are mailing them a check for the overpayment of $today 6/10/15.In our contract it clearly states that we will install saw cutsI personally explained this processto the ***'sAs to the ***'s reference to "Bomanite sent a substitute", I personally sent Adamwho has been working for Saratoga Bomanite for yearsThe cut that Adam installed was necessary,The *** walkway is not a strait walk, it is curvy and therefore we have to do saw cuts on the curves,As for Chad who came the next day, he did add a few saw cuts, antiqued and sealed the job.The ***'s asked Chad if we could fill in the one saw cut and he told the ***'s we could caulk itIfthe ***'s want the saw cut caulked then we can do itJust so they understand, the caulk will standout more, Where right now the saw cut blends in with the entire applicationIf it is caulked the caulkcolor will not match the color of the walk way.I personally visited the site to review the saw cut in question and the cut is within the generalarea that we did need to install itThe walkway looks beautiful! We are sorry but saw cuts have to beinstalled.Sincerely,Nick C***Owner
June 10,2015Reference to ID # ***To whom it may concern,Saratoga Bomanite has a contract to do separate concrete jobs for the ***:See attached DocumentsJob # 1- Line item 5-6-of the attached contract to remove/replace front side walk $3200.00Job# 2-line item 11-was to remove old pool
deck and black top and saw cut next to the wood deck$3800.00Jobs #l and #are complete and the total paid was $7100.00Job# 3- Line item 13-14-was to install new stamped pool deck $9960.00The ***'s sent in a deposit of $on 4/23/15, less then what is on our contract as a deposit.Job #1,2,total's $so 35% deposit should have been $thus ($short of theRequired 35% down deposit) We went ahead and started the job anyway.A second payment was given to us on 5/12/for $(still short of the total deposit amount)I was told that they were waiting for a line of Credit from the bank.At this point they have only paid Bomanite for Job #and job #with an overpayment of $100.We are mailing them a check for the overpayment of $today 6/10/15.In our contract it clearly states that we will install saw cutsI personally explained this processto the ***'sAs to the ***'s reference to "Bomanite sent a substitute", I personally sent Adamwho has been working for Saratoga Bomanite for yearsThe cut that Adam installed was necessary,The *** walkway is not a strait walk, it is curvy and therefore we have to do saw cuts on the curves,As for Chad who came the next day, he did add a few saw cuts, antiqued and sealed the job.The ***'s asked Chad if we could fill in the one saw cut and he told the ***'s we could caulk itIfthe ***'s want the saw cut caulked then we can do itJust so they understand, the caulk will standout more, Where right now the saw cut blends in with the entire applicationIf it is caulked the caulkcolor will not match the color of the walk way.I personally visited the site to review the saw cut in question and the cut is within the generalarea that we did need to install itThe walkway looks beautiful! We are sorry but saw cuts have to beinstalled.Sincerely,Nick C***Owner
To whom it may concern,Enciosed you will find a check made out to *** *** ***, as per their request for $500.This is a refund for the work completed by Saratoga BomaniteThis will close our business and deletethe contract with the ***'s and Saratoga Bomanite
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] We definitely want our $100.00 check sent back to us for overpayment. Obviously since Bomanite had their money, they saw no reason to return our phone call(s) to address our concerns. Bomanite's answer to the Revdex.com is the first and only communication we have received regarding this issue. We fully comprehend the necessity for saw cuts. That is not the issue here. Chad, who was supposed to place the saw cuts was being utilized elsewhere; they sent Adam. When Chad arrived the next day to do the antiquing and sealing, we showed him the saw cut that we were unhappy with. He stated that he would not have placed it there, he would have put it further down on the radius. That would have been much more aesthetically pleasing. It's the placement of the saw cut that we are most dissatisfied with. It ruined a beautiful job. Chad also stated that Adam did not put enough saw cuts in and had to put more in himself. Obviously, this was not Adam's field of expertise, regardless of how long he has been employed at Bomanite. While Nick, the owner, came out to see the issue, he never spoke one word about it to us. As I mentioned in my initial complaint, we called Bomanite to let them know we were not happy with the cut that very day. We were told Nick would be giving us a call. Three and a half weeks have gone by, and we have not heard a word from them. We did not want this saw cut filled with caulk. That was never going to be acceptable to us. We never got a chance to speak to Nick about what else could be done. He didn't return our calls.
We did not pay $3,200 for a sidewalk that looks like there's a huge crack across the very front of it. We have since had other stamped concrete contractors check this job out and we were told that this error is not correctable and we should seek monetary compensation for their error in the amount of $500. Most upsetting of all is the fact that this company gave absolutely no customer service. They're right there to take 35% up front before even starting a job, but when a mistake is made, you cannot get anyone to speak with you to address it. Bomanite told us the initial deposit was $4,600. I don't know why they're complaining about the initial deposit amount. That has absolutely nothing to do with an incorrect placement of a saw cut. That's money they demanded before they even did any work at all. They were overpaid by $100 by the time the sidewalk was completed. So while we appreciate our overpayment of $100.00 being returned (finally), we are most dissatisfied with the end result of the job they did. That is the reason we are seeking monetary compensation for their error. It cannot be corrected, and therefore does not warrant the $3,200 they were paid.
12/2/14I placed a call into the Revdex.com on 11/25/14 to your extention [redacted] also called [redacted] on the same day.We talked on the 11/26/14,As our contract with [redacted] from 2008 states will do not guarantee any cracking. It unfortinutethat at the step a crack did appear in the walk at the step....
We did repair the crack on 5/7/09 and alsoat 4/6/11. At no cost to Mrs [redacted].We do live in the Northeast where the ground can cause pavement to expand and contract and in thiscase cause the walk to crack. I explained to Mrs [redacted] that if we have other bad winters this will be amaintance issue for them.I agreed to repair the crack in the spring of 2015 at no charge to them. The work can't be done at thistime because of the weather. I can't guarantee that after a cold winter that the crack will not reappear.Mrs [redacted] had her husband chalk and repair the walk sometime this fall.The repair will need t be removed and redone.Reguards[redacted]Saratoga Bomanite
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
[redacted] We definitely want our $100.00 check sent back to us for overpayment. Obviously since Bomanite had their money, they saw no reason to return our phone call(s) to address our concerns. Bomanite's answer to the Revdex.com is the first and only communication we have received regarding this issue. We fully comprehend the necessity for saw cuts. That is not the issue here. Chad, who was supposed to place the saw cuts was being utilized elsewhere; they sent Adam. When Chad arrived the next day to do the antiquing and sealing, we showed him the saw cut that we were unhappy with. He stated that he would not have placed it there, he would have put it further down on the radius. That would have been much more aesthetically pleasing. It's the placement of the saw cut that we are most dissatisfied with. It ruined a beautiful job. Chad also stated that Adam did not put enough saw cuts in and had to put more in himself. Obviously, this was not Adam's field of expertise, regardless of how long he has been employed at Bomanite. While Nick, the owner, came out to see the issue, he never spoke one word about it to us. As I mentioned in my initial complaint, we called Bomanite to let them know we were not happy with the cut that very day. We were told Nick would be giving us a call. Three and a half weeks have gone by, and we have not heard a word from them. We did not want this saw cut filled with caulk. That was never going to be acceptable to us. We never got a chance to speak to Nick about what else could be done. He didn't return our calls.We did not pay $3,200 for a sidewalk that looks like there's a huge crack across the very front of it. We have since had other stamped concrete contractors check this job out and we were told that this error is not correctable and we should seek monetary compensation for their error in the amount of $500. Most upsetting of all is the fact that this company gave absolutely no customer service. They're right there to take 35% up front before even starting a job, but when a mistake is made, you cannot get anyone to speak with you to address it. Bomanite told us the initial deposit was $4,600. I don't know why they're complaining about the initial deposit amount. That has absolutely nothing to do with an incorrect placement of a saw cut. That's money they demanded before they even did any work at all. They were overpaid by $100 by the time the sidewalk was completed. So while we appreciate our overpayment of $100.00 being returned (finally), we are most dissatisfied with the end result of the job they did. That is the reason we are seeking monetary compensation for their error. It cannot be corrected, and therefore does not warrant the $3,200 they were paid.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I'm a bit confused as to why Bomanite send the check to you . Please forward my $500.00 asap. According to their response to you, they sent the check to you? It was a bit difficult to read as it was sent to us upside down. Please confirm receipt of this message and when you are forwarding my check. Many thanks for your assistance in this matter. To date, we have never heard back from Bomanite, only through the Revdex.com. So if it wasn't for the Revdex.com, nothing would have been done. Thank you so very much.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards,
[redacted]