I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowIn the response from David Chevrolet it states "the tech found rusty brakes that did meet standard" I was originally told that the vehicle would not pass inspection without new front rotors and pads I even suggested that the rotors be TURNED and was told they couldn't, because they were so corroded they needed to be replaced I wish they were honest and told me the brakes met standard from the beginning, I probably would have had the dealership replace the taillight so the vehicle would pass inspection That way I didn't have to waste more time going to another dealership who found nothing wrong with the brakes The whole experience confirms without any doubt that David Chevrolet is not trustworthy I believe that they were upset because I was not going to have them replace the brakes and taillight so they purposely failed to change my oilAnd because they got caught red handed they now are saying it was a mistake the oil didn't get changed and it was a mistake that I wasn't told that the brakes were not required to be replaced Is this just a few mistakes, or is this dealership trying to charge customers for work that isn't necessary I wonder how many other customers were told they needed work done even though it meets standards Regards, [redacted] ***
We appreciate the opportunity to tell our side of the story, the customer gave us a deposit and signed a retail bill of sale with full intention of purchasing the vehicle and for over a week we waited for him to show up on the scheduled days he wanted to take delivery However he kept calling and postponing the delivery he did contact us on 4/and stated he changed his mind We are not quite sure what he is speaking about regarding his deposit we have issued his credit card a refund several weeks ago and we would be happy to provide the transaction receipt Thank you
Mr [redacted] came into the dealership for an open GM recall covered under warranty on his Saturn During the repair, additional parts were needed The additional part was covered under the recall Unfortunately the part was on back order for days Mr [redacted] was provided a brand new Chevrolet Traverse free of charge while we waited for the part to come in After the repair was completed, a minor adjustment was needed to to address the horn The lights Mr [redacted] states were on were on prior to us working on his vehicle He was charged $including tax for a NYSI, which failed, an oil change and tire rotation, and a diagnostic check for his check engine light Mr [redacted] returned our brand new Traverse and backed it into a spot not near the door We brought the Traverse in for an inspection and found deep scratches and a dent on the back tail gate Additionally the inside and outside of the vehicle was filthy The rear storage area as filled with gravel In fact when he parked the vehicle, he opened the gate and just dumped a bag of gravel in the parking lot!!! He agreed to have his insurance cover the damages and he offered to pay his deductible of $500.Not quite sure why he is asking for $ He spent $for requested work to be performed He damaged our brand new vehicle and offered to pay the deductible right away.He's asking for more money than he even gave us NO REFUND
This is a concern from a mailing from Corporate [redacted] [redacted] made the misprint, not David Chevrolet To satisfy customer, we are offering service credit for the distputed amount Contacting customer now
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]In response to the dealer ship I have not received any refund on any of my credit cards I find it strange that they would say they credited my card when the deposit was made with a personal checkEither way I have not received any deposit refund from David Chevrolet Buick Please advise of status.thank you in advanceRegards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowAfter filing my complaint with Revdex.com on 11/I received the one and only phone call and the caller left a message stating his name was [redacted] Cousins On 12/ at and I returned his call and left a message with not only my cell phone number but my work number and extension as wellAlso I called back again on 12/and left another messageBefore I opened this response I called Mr [redacted] again 12/and left yest another message and I have not received a call backFor [redacted] Chevrolet to state they contactede several times is a lie as I have a record of each call they have ever made and they have only reached out once Regards, [redacted]
We reached out to the customer and came to an agreement Satisfied Thank you Mr [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowIn the response from David Chevrolet it states "the tech found rusty brakes that did meet standard" I was originally told that the vehicle would not pass inspection without new front rotors and pads I even suggested that the rotors be TURNED and was told they couldn't, because they were so corroded they needed to be replaced I wish they were honest and told me the brakes met standard from the beginning, I probably would have had the dealership replace the taillight so the vehicle would pass inspection That way I didn't have to waste more time going to another dealership who found nothing wrong with the brakes The whole experience confirms without any doubt that David Chevrolet is not trustworthy I believe that they were upset because I was not going to have them replace the brakes and taillight so they purposely failed to change my oilAnd because they got caught red handed they now are saying it was a mistake the oil didn't get changed and it was a mistake that I wasn't told that the brakes were not required to be replaced Is this just a few mistakes, or is this dealership trying to charge customers for work that isn't necessary I wonder how many other customers were told they needed work done even though it meets standards Regards, [redacted] ***
We appreciate the opportunity to tell our side of the story, the customer gave us a deposit and signed a retail bill of sale with full intention of purchasing the vehicle and for over a week we waited for him to show up on the scheduled days he wanted to take delivery However he kept calling and postponing the delivery he did contact us on 4/and stated he changed his mind We are not quite sure what he is speaking about regarding his deposit we have issued his credit card a refund several weeks ago and we would be happy to provide the transaction receipt Thank you
We have already found a way to get the customer her $gift card and she has called to thank us what should we do further to respond
Mr [redacted] came into the dealership for an open GM recall covered under warranty on his Saturn During the repair, additional parts were needed The additional part was covered under the recall Unfortunately the part was on back order for days Mr [redacted] was provided a brand new Chevrolet Traverse free of charge while we waited for the part to come in After the repair was completed, a minor adjustment was needed to to address the horn The lights Mr [redacted] states were on were on prior to us working on his vehicle He was charged $including tax for a NYSI, which failed, an oil change and tire rotation, and a diagnostic check for his check engine light Mr [redacted] returned our brand new Traverse and backed it into a spot not near the door We brought the Traverse in for an inspection and found deep scratches and a dent on the back tail gate Additionally the inside and outside of the vehicle was filthy The rear storage area as filled with gravel In fact when he parked the vehicle, he opened the gate and just dumped a bag of gravel in the parking lot!!! He agreed to have his insurance cover the damages and he offered to pay his deductible of $500.Not quite sure why he is asking for $ He spent $for requested work to be performed He damaged our brand new vehicle and offered to pay the deductible right away.He's asking for more money than he even gave us NO REFUND
This is a concern from a mailing from Corporate [redacted] [redacted] made the misprint, not David Chevrolet To satisfy customer, we are offering service credit for the distputed amount Contacting customer now
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]In response to the dealer ship I have not received any refund on any of my credit cards I find it strange that they would say they credited my card when the deposit was made with a personal checkEither way I have not received any deposit refund from David Chevrolet Buick Please advise of status.thank you in advanceRegards, [redacted] ***
I have tried to contact this customer several times and they do not answer or return calls [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowAfter filing my complaint with Revdex.com on 11/I received the one and only phone call and the caller left a message stating his name was [redacted] Cousins On 12/ at and I returned his call and left a message with not only my cell phone number but my work number and extension as wellAlso I called back again on 12/and left another messageBefore I opened this response I called Mr [redacted] again 12/and left yest another message and I have not received a call backFor [redacted] Chevrolet to state they contactede several times is a lie as I have a record of each call they have ever made and they have only reached out once Regards, [redacted]