David Chevrolet Buick Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***David Chevrolet reached out to me to acknowledge the Revdex.com complaintThey
advised they will review the matter further with GM and will follow up with me on approximately 1/or 1/in order to come to an amicable resolutionI have confidence in their advisement of this scheduled follow up, overall resolution of the matter and satisfaction with the result is pending
Regards,
*** ***

Customer purchased a pre owned truck from our dealership and unbeknown to us at time of sale had hidden damage, we had learned that the truck damage may have been caused by Mr ***'s family member during a demonstration driveThe customer has acknowledged this to us in previous discussions, this
fact makes it difficult for us to pay for something that isn't mechanical and apparently is cosmeticWe would like the opportunity to have the body shop take another look and see if there is any other alternative to remedy the issueWe will consider participating in the expense with the consumer

I want David Chevrolet to know what occurred at their dealership and if they wanted to reach out to me, I wouldn't have a problem with thatIm more concerned with advising their current customers what happened to me and how David Chevrollet chooses to handle it

To summarize, Our service advisor advised Mrs*** we will look at her brakes and that we offer a complementary multi-point inspection with all vehicles that come to David Chevrolet. During the inspection several items
were found. The service advisor presented the findings to MrsStirling: leaking transmission lines, separated control arm bushings, dry and binding brakes along with preventative maintenance that should be performed on a year old vehicle. She responded with she wanted to keep the car and she really never did any maintenance on the vehicle and gave us full authorization to perform the repairs. We offered a free rental while the work is performed. We simply presented the findings and Mrs*** authorized. Her son is disputing the need for the repairs and maintenance although he wasn't present to the vehicle in the shop. We are a reputable dealership and do not take advantage of our customers

Revdex.com:
The reply from David Chevrolet is correct, however it doesn't change the fact the salesperson Paul L*** and the finance manager together used deceptive practices to secure the business And if we didn't complain to General Motors and Revdex.com we would have never heard from them We did receive the credit, however I doubt I will return there for my next purchase or recommend their dealership.I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Mr. [redacted] did turn in two leases of Buick Verano's and leased two new Chevrolet Equinox's. There was an incentive of pull ahead program that allows customers to turn in leases early to upgrade into newer models. How the program works is you take a customers monthly payment times...

three months, call General Motors for their payoff of the current loans and take the difference and apply to the new lease. So in the case of his first contract he had a monthly payment of $188.92 x 3 months = $566.76, GM payoff was $181.76 (which we paid GM) leaving a balance of $385.00 of his three month payments. That amount was applied to his new contract reducing his new monthly payment of $9.87.      As for the second vehicle, unfortunately it did not qualify for the pull ahead incentive but we went about it a different way to assist Mr. [redacted]. We took his monthly payment of $ 258.59 x 3 months = $775.77 minus his GM payoff of $445.77 (which we paid GM) leaving a balance of $330.00. now because the second vehicle did not qualify we could not apply that $330.00 so we sold the second vehicle at below cost to assist. Cost of vehicle is $30,367.00 and we sold for $29,009.00 difference of $1358.00 that we took at a loss.       I have contacted Mr.. [redacted] last week to go over this and explain that when you pay extra on any loan that extra money goes straight to the principal, and when you call for a payoff any company will tell you the amount that is remaining on the principal of the loan. Now if he had not done the pull a head incentive and stayed in the vehicle for the remaining term of the lease at the end he would have had overpayments. I understand he was very upset about this, I brought this situation to Mike Chimera and together we worked with Mr. [redacted] to come to a resolution that Mr. [redacted] was happy with. When asked what we could do to make this right for him, he asked for a credit in the amount of $745.00 for our service department. Since our conversation with Mr. [redacted] we have issued that credit that can be used at anytime in the future.       We feel that we have resolved Mr. [redacted]'s concern and look forward to working with him in the future. If you should have any other questions, please feel free to contact me. Thank you,Candy LukowskiCustomer Experience Manager

Customer brought vehicle to dealership with check engine light on.  We had one of our top technicians who has been with us for over ten years diagnose the vehicle.  This GM Trained tech is also ASE Certified.  This technician is very thorough and properly diagnosed the...

vehicle.  His detailed notes of what he found while we had the vehicle are in the attachment.  This is an 11 year old vehicle that may have an intermittent issue, but I assure you when it was here, the ECM was failing.  We cannot refund as we did diagnose the vehicle.

We openly explained our mistake...

with Mr. [redacted] on the oversight not performing the oil change.  We gathered all employees involved in front of Mr. [redacted] and he clearly could see this was simply a mistake.  We made right and performed the charged service right away.  As far as the inspection, the tech found rusty front brakes that did meet standard, and a tail lamp out.  The tail lamp bulb out is a result of a cracked tail lens which Mr. [redacted] new of many months prior.  Water gets in the lens and burns out the bulb.  We could install a bulb, but it would fail as soon as it fills with water again.  The owner of the dealership personally spoke to Mr. [redacted] and issued him a check for his money back.

The customer called the dealership with his concerns and we asked him to come in so we can verify what he stated.  It appears we have a communication issue and the customer will not come in to verify anything yet he wants a refund.  Sent customer a check.

We reached out to the customer and came to an agreement.  Satisfied.  Thank you Mr. [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer...

I reviewed appear below. After
filing my complaint with Revdex.com on 11/25 I received the one and only phone
call and the caller left a message stating his name was [redacted] Cousins.
On 12/2  at 9.15 and I returned his call and left a message with not
only my cell phone number but my work number and extension as well. Also
I called back again on 12/2 and left another message. Before I opened
this response I called Mr [redacted] again 12/23 and left yest another
message and I have not received a call back. For [redacted] Chevrolet to
state they contactede several times is a lie as I have a record of each
call they have ever made and they have only reached out once.  Regards,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]In response to the dealer ship . I have not received any refund on any of my credit cards I find it strange that they would say they credited my card when the deposit was made with a personal check. Either way I have not received any deposit refund from David Chevrolet Buick.  Please advise of status.thank you in advance. Regards,[redacted]

Wanted to let you know I am in receipt , as of Saturday a check from David Chevrolet Buick for the total deposit return. We an close this case now. Thank you for your help along that way ...it has been appreciated!

We have already found a way to get the customer her $50 gift card and she has called to thank us what should we do further to respond.

I have tried to contact this customer several times and they do not answer or return calls. [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. In the response from David Chevrolet it states "the tech found rusty brakes that did meet standard".   I was originally told that the vehicle would not pass inspection without new front rotors and pads.  I even suggested that the rotors be TURNED and was told they couldn't, because they were so corroded they needed to be replaced.  I wish they were honest and told me the brakes met standard from the beginning, I probably would have had the dealership replace the taillight so the vehicle would pass inspection.  That way I didn't have to waste more time going to another dealership who found nothing wrong with the brakes.  The whole experience confirms without any doubt that David Chevrolet is not trustworthy.  I believe that they were upset because I was not going to have them replace the brakes and taillight so they purposely failed to change my oil. And because they got caught red handed they now are saying it was a mistake the oil didn't get changed and it was a mistake that I wasn't told that the brakes were not required to be replaced.  Is this just a few mistakes, or is this dealership trying to charge customers for work that isn't necessary.  I wonder how many other customers were told they needed work done even though it meets standards.  Regards,  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Mr. [redacted] came into the dealership for an open GM recall covered under warranty on his 2008 Saturn.  During the repair, additional parts were needed.  The additional part was covered under the recall.  Unfortunately the part was on back order for 30 days.  Mr. [redacted] was provided...

a brand new Chevrolet Traverse free of charge while we waited for the part to come in.  After the repair was completed, a minor adjustment was needed to to address the horn.  The lights Mr. [redacted] states were on were on prior to us working on his vehicle.  He was charged $155.95 including tax for a NYSI, which failed, an oil change and tire rotation, and a diagnostic check for his check engine light.  Mr. [redacted] returned our brand new Traverse and backed it into a spot not near the door.  We brought the Traverse in for an inspection and found deep scratches and a dent on the back tail gate.  Additionally the inside and outside of the vehicle was filthy.  The rear storage area as filled with gravel.  In fact when he parked the vehicle, he opened the gate and just dumped a bag of gravel in the parking lot!!!  He agreed to have his insurance cover the damages and he offered to pay his deductible of $500.Not quite sure why he is asking for $700.  He spent $155.95 for requested work to be performed.  He damaged our brand new vehicle and offered to pay the deductible right away.He's asking for more money than he even gave us.  NO REFUND.

This is a concern from a mailing from Corporate [redacted].  [redacted] made the misprint, not David Chevrolet.  To satisfy customer, we are offering service credit for the distputed amount.  Contacting customer now.