[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issue
We apologize for the inconvenience and frustration Mr. [redacted] experienced....
Based on the information from warrantech a claim was opened 02/20/17 due to issues with the HDMI port. The warranty will cover all repairs due to mechanical issues, and a credit to reselect is only issued when the unit is not repairable. Included is the form needed to cancel the psp, however if the service pan is canceled Mr. [redacted] will no longer qualify to get the television repaired or replaced.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory but acceptable due to the fact that I know to never do business with HHGregg again. I"m sure they will be more than elated to never have me as a customer again. Thank you.
Regards,
[redacted]
March 23, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about her purchase.We apologize for any inconvenience Ms. [redacted] encountered. Our records...
indicate that there was a refund of $869.03 processed back on card ending in [redacted] on 03/16/17. Please allow 5 to 7 business days for the funds to be reflected on your account. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
September 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his television.I apologize for any inconvenience Mr. [redacted]...
experienced. Our records indicate that the service plan administrator authorized a store credit for the replacement. A representative should contact him in the next few business days if they have not contacted him already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
December 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his online purchase.We apologize for any inconvenience Mr. [redacted] encountered. We regret to inform that we are unable to provide a discounted price due to the fact that the order was cancelled and the product is no longer available.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his/her purchase.We apologize for any inconvenience [redacted] has experienced. Our records...
indicate that the order was cancelled and refunded on 12/10/16. The funds may take up to 7 business days to be reflected on the account.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
November 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the store credit.I apologize for any inconvenience Ms. [redacted] experienced. As...
indicated in the Terms and Conditions for the service plan, the total amount for which the service plan administrator is liable is limited to the retail price of the covered product. When the service plan administrator authorized a store credit, they deducted the amounts they already paid toward the servicing of the product and the food loss claim. Our representative contacted Warrantech on behalf of Ms. [redacted] and they authorized an additional store credit of $211. For further assistance with selecting a replacement, she can visit the store location nearest her and refer to store credit invoices [redacted] and [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 13, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s refund.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that the refund was processed on 12/23/16. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by Ms. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original responses. After contacting the warranty administrator Warrantech, parts were installed on 12/21/16. The servicer stated that Ms. [redacted] was to observe the unit, and call back if there were any further issues. The servicer nor the warranty administrator has received any further communication from Ms. [redacted]. As a courtesy, the servicer will be contacting Ms. [redacted] to see if a service call needs set-up. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
February 8, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her repair.I am very sorry for any frustration Ms. [redacted] is experiencing...
with the repair. A representative from our corporate office contacted her to inform her that service is scheduled for 2/10. If she has any questions or she needs to reschedule, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have talked to a company that they recommended that is going to come to my house and do a second opinion on the issue I'm having with this refrigerator. I have attached the history of this refrigerator and no I am not satisfied but I feel that I have no choice but to accept the second opinion. Look at the attached records and see if you thing anyone should have to go thru what I've been thru after owning a refrigerator for less than 2 years at the time of my complaints. I feel that a different unit would have being more satisfying. I was hoping you all would have took into consideration all of the inconvenience that I have experienced along with all the repairs.
Regards,
[redacted]
June 3, 2016Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about his order.I apologize for any inconvenience [redacted] experienced. We regret that we...
are unable to honor his request. Our records indicate that his order was delivered and our store personnel discounted the replacement washer model.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I contacted the warranty company several times, before they were able to get someone to come and look at the stove. They determined that the parts needed to be replaced, but state the earliest they can come and install is 8/23/16. This is unacceptable I have children and elders in my home and the range does not work at all, so its not like I can use one part or the other, I can not use it at all. Its already been about 2 weeks without a stove, and now I have to wait 2 more weeks. This is the warranty company that you chose to represent your organization, so they are a reflection of you. I need someone out here no later than Monday 8/15/16, but would like someone out sooner than that. I have to microwave food or buy fast food, this is not acceptable.
Regards,
[redacted]
March 30, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about the washer.We apologize for any inconvenience [redacted] encountered. We have concluded that there is no further information to add to our original responses. As previously stated, the option of a store credit or a warranty cancellation (prorated amount) has been offered. Mr. [redacted] may contact Warrantech a (877)456-9643 with his final decision. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s purchase. I apologize for any frustration [redacted] may have...
experienced. After review, once a product is past our 30 day return/exchange policy, service will need to be set-up with the warranty administrator, Warrantech. We ask that Ms. ** please contact Warrantech at 877-456-9643 to schedule a service call. In regards to food loss, a claim can be submitted by contacting Warrantech. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
October 21, 2015RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the sales tax.I apologize for any inconvenience [redacted] experienced. Our records indicate that a refund of the sales tax was processed on 10/15.We appreciate...
having the opportunity to answer [redacted] complaint. Sincerely,James [redacted]Director, Service Operations
March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her dryer.I apologize for any inconvenience [redacted] experienced....
We regret that we are unable to offer her a refund. It is our understanding that the manufacturer has determined that there might be an issue with her house vent.In the interest of good customer relations, we can offer to reimburse her up to $100 if she would like to have an alternate service provider evaluate the issue with her dryer. If she would like to take advantage of this offer, we request that she send the paid receipt for the service call to the following address within the next 60 days.Corporate Office, hhgreggAttn. Communications department4151 E. 96th StreetIndianapolis, IN 46240The manufacturer should be able to provide her with contact information for authorized service providers in her area. LG can be reached at (800) 243-0000.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]
Revdex.com: Now the HHGregg has went out of business...this is horrible
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. It is a shame that it had to go this far. This should have been done on 8/29/16. Companies like HH Gregg will continue to bully customers like me with delays and broken promises until they are contacted by Revdex.com and the State Attorney's General office. I am anxious to see how long it will take the refund on my credit card statement to appear.
Regards,
[redacted]
February 24, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his financing.We apologize for any inconvenience Mr. [redacted] has experienced. We...
regret to inform that we are unable to adjust the financing promotion due to the fact that we did not offer 32 months interest free of financing. [redacted] Bank can be reached at [redacted] for further assistance.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issue
We apologize for the inconvenience and frustration Mr. [redacted] experienced....
Based on the information from warrantech a claim was opened 02/20/17 due to issues with the HDMI port. The warranty will cover all repairs due to mechanical issues, and a credit to reselect is only issued when the unit is not repairable. Included is the form needed to cancel the psp, however if the service pan is canceled Mr. [redacted] will no longer qualify to get the television repaired or replaced.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory but acceptable due to the fact that I know to never do business with HHGregg again. I"m sure they will be more than elated to never have me as a customer again. Thank you.
Regards,
[redacted]
March 23, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about her purchase.We apologize for any inconvenience Ms. [redacted] encountered. Our records...
indicate that there was a refund of $869.03 processed back on card ending in [redacted] on 03/16/17. Please allow 5 to 7 business days for the funds to be reflected on your account. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
September 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his television.I apologize for any inconvenience Mr. [redacted]...
experienced. Our records indicate that the service plan administrator authorized a store credit for the replacement. A representative should contact him in the next few business days if they have not contacted him already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
December 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his online purchase.We apologize for any inconvenience Mr. [redacted] encountered. We regret to inform that we are unable to provide a discounted price due to the fact that the order was cancelled and the product is no longer available.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his/her purchase.We apologize for any inconvenience [redacted] has experienced. Our records...
indicate that the order was cancelled and refunded on 12/10/16. The funds may take up to 7 business days to be reflected on the account.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
November 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the store credit.I apologize for any inconvenience Ms. [redacted] experienced. As...
indicated in the Terms and Conditions for the service plan, the total amount for which the service plan administrator is liable is limited to the retail price of the covered product. When the service plan administrator authorized a store credit, they deducted the amounts they already paid toward the servicing of the product and the food loss claim. Our representative contacted Warrantech on behalf of Ms. [redacted] and they authorized an additional store credit of $211. For further assistance with selecting a replacement, she can visit the store location nearest her and refer to store credit invoices [redacted] and [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 13, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s refund.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that the refund was processed on 12/23/16. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by Ms. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original responses. After contacting the warranty administrator Warrantech, parts were installed on 12/21/16. The servicer stated that Ms. [redacted] was to observe the unit, and call back if there were any further issues. The servicer nor the warranty administrator has received any further communication from Ms. [redacted]. As a courtesy, the servicer will be contacting Ms. [redacted] to see if a service call needs set-up. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
February 8, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her repair.I am very sorry for any frustration Ms. [redacted] is experiencing...
with the repair. A representative from our corporate office contacted her to inform her that service is scheduled for 2/10. If she has any questions or she needs to reschedule, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have talked to a company that they recommended that is going to come to my house and do a second opinion on the issue I'm having with this refrigerator. I have attached the history of this refrigerator and no I am not satisfied but I feel that I have no choice but to accept the second opinion. Look at the attached records and see if you thing anyone should have to go thru what I've been thru after owning a refrigerator for less than 2 years at the time of my complaints. I feel that a different unit would have being more satisfying. I was hoping you all would have took into consideration all of the inconvenience that I have experienced along with all the repairs.
Regards,
[redacted]
June 3, 2016Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about his order.I apologize for any inconvenience [redacted] experienced. We regret that we...
are unable to honor his request. Our records indicate that his order was delivered and our store personnel discounted the replacement washer model.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I contacted the warranty company several times, before they were able to get someone to come and look at the stove. They determined that the parts needed to be replaced, but state the earliest they can come and install is 8/23/16. This is unacceptable I have children and elders in my home and the range does not work at all, so its not like I can use one part or the other, I can not use it at all. Its already been about 2 weeks without a stove, and now I have to wait 2 more weeks. This is the warranty company that you chose to represent your organization, so they are a reflection of you. I need someone out here no later than Monday 8/15/16, but would like someone out sooner than that. I have to microwave food or buy fast food, this is not acceptable.
Regards,
[redacted]
March 30, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about the washer.We apologize for any inconvenience [redacted] encountered. We have concluded that there is no further information to add to our original responses. As previously stated, the option of a store credit or a warranty cancellation (prorated amount) has been offered. Mr. [redacted] may contact Warrantech a (877)456-9643 with his final decision. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s purchase. I apologize for any frustration [redacted] may have...
experienced. After review, once a product is past our 30 day return/exchange policy, service will need to be set-up with the warranty administrator, Warrantech. We ask that Ms. ** please contact Warrantech at 877-456-9643 to schedule a service call. In regards to food loss, a claim can be submitted by contacting Warrantech. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
October 21, 2015RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the sales tax.I apologize for any inconvenience [redacted] experienced. Our records indicate that a refund of the sales tax was processed on 10/15.We appreciate...
having the opportunity to answer [redacted] complaint. Sincerely,James [redacted]Director, Service Operations
March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her dryer.I apologize for any inconvenience [redacted] experienced....
We regret that we are unable to offer her a refund. It is our understanding that the manufacturer has determined that there might be an issue with her house vent.In the interest of good customer relations, we can offer to reimburse her up to $100 if she would like to have an alternate service provider evaluate the issue with her dryer. If she would like to take advantage of this offer, we request that she send the paid receipt for the service call to the following address within the next 60 days.Corporate Office, hhgreggAttn. Communications department4151 E. 96th StreetIndianapolis, IN 46240The manufacturer should be able to provide her with contact information for authorized service providers in her area. LG can be reached at (800) 243-0000.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]
Revdex.com: Now the HHGregg has went out of business...this is horrible
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. It is a shame that it had to go this far. This should have been done on 8/29/16. Companies like HH Gregg will continue to bully customers like me with delays and broken promises until they are contacted by Revdex.com and the State Attorney's General office. I am anxious to see how long it will take the refund on my credit card statement to appear.
Regards,
[redacted]
February 24, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his financing.We apologize for any inconvenience Mr. [redacted] has experienced. We...
regret to inform that we are unable to adjust the financing promotion due to the fact that we did not offer 32 months interest free of financing. [redacted] Bank can be reached at [redacted] for further assistance.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team