DAVCO

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted]

The customer who filed this complaint has had a day charge account with our company since 1/1/The charge history shows purchases of just two winch brake cylinders, one on 7/15/and another on 11/5/After the customer complained of them leaking, his customer account was credited for the full purchase price of those on 2/19/Please see this credit on Invoice [redacted] enclosedIt seems improbable that he purchased of these cylinders over a course of a year as his complaint statesHe did approach me a couple of weeks ago and said that he should be given a credit for moreHe was told that if he brought in cash invoice copies as proof of purchase, this would be looked into furtherhe has not to date brought in proof of that even though he was here just this Tuesday the 8th to purchase other partsIf he does bring in invoice copies we will be happy to forward the documentation to the vendor that supplies us with cylinder for credit considerationThank you for bringing this matter to my attentionI hope this clears up your questionsCordially, [redacted] President

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

The customer who filed this complaint has had a 30 day charge account with our company since 1/1/2015. The charge history shows purchases of just two winch brake cylinders, one on 7/15/2015 and another on 11/5/2015. After the customer complained of them leaking, his customer account was credited for...

the full purchase price of those on 2/19/2016. Please see this credit on Invoice [redacted] enclosed. It seems improbable that he purchased 11 of these cylinders over a course of a year as his complaint states. He did approach me a couple of weeks ago and said that he should be given a credit for 2 more. He was told that if he brought in cash invoice copies as proof of purchase, this would be looked into further. he has not to date brought in proof of that  even though he was here just this Tuesday the 8th to purchase other parts. If he does bring in invoice copies we will be happy to forward the documentation to the vendor that supplies us with cylinder for credit consideration. Thank you for bringing this matter to my attention. I hope this clears up your questions. Cordially, [redacted] President