My year experience with (Price's Alarms) I signed a contract with them Octfor a monitored home alarm system on a month termWith this agreement I had to pay them for the system and for monthly monitoring fee's for the next yearsI now own the systemWith year warranty Approximately months into the contract the battery needed to be replaced and they told me that they have batteries in stock at their office here in [redacted] for plusbatteries aren't covered under warranty and NO customer discount! But being somewhat of a handyman myself, I knew of a local battery place and gave them a callThey quoted me around taxes in, for the exact same battery Well now months into my contract with months left, the control panel again started to beep/flash every 4-minutesAnother low battery warning on monitorSo I replaced the battery again, but this time...I could not reset the panelI called their tech support and they insist that it should be a easy fix for their techto come to my house for for a half hour...yikes!!!! Well when this guy showed up he push the same codes I did, to erase the low battery error messages that I was gettingTo no avail, he decided to totally disassemble the control panelAfter looking inside he didn't find anything out of the ordinary, so he reassembled the control panelWhen he plugged back in the power cord the whole system went completely haywire ( error messages from all sensors) not just a low battery warningHe then looked at me and said, the control panel needs to be replaced at + installationWith only months left on my contract I decided not to have it fixedBut because I signed a contract for years with months left, I was obligated to pay for the last months monitoring fees per monthThe person I talked to wasn't very friendly at all I'm not complaining about the last months monitoring fee's here as I signed a contractBut on Oct.1/I received a email from Price's Alarms head officeStating that, I was suppose to give them months (written notice) of cancellationMy alarm system hasn't worked for the last months already and my year contract was already over!And because I didn't know this, to give them a written notice, they already withdrew for the month of October and I still owe for NovemberI looked at my contract and realized in small print near the bottom of the contract, it does state this clause!!! I went to my bank and stopped payment for the auto withdrawal for the month of NovemberI Had to pay my bank for the stop payment
Terrible service They took our contract over and were not willing to help get system functioning properly Very unmotivated, tarty, unknowledgeable and expensive Never did get It running right Had to go elsewhere Second company came in and solved It no problem and NO CHARGE
My year experience with (Price's Alarms) I signed a contract with them Octfor a monitored home alarm system on a month termWith this agreement I had to pay them for the system and for monthly monitoring fee's for the next yearsI now own the systemWith year warranty Approximately months into the contract the battery needed to be replaced and they told me that they have batteries in stock at their office here in [redacted] for plusbatteries aren't covered under warranty and NO customer discount! But being somewhat of a handyman myself, I knew of a local battery place and gave them a callThey quoted me around taxes in, for the exact same battery Well now months into my contract with months left, the control panel again started to beep/flash every 4-minutesAnother low battery warning on monitorSo I replaced the battery again, but this time...I could not reset the panelI called their tech support and they insist that it should be a easy fix for their techto come to my house for for a half hour...yikes!!!! Well when this guy showed up he push the same codes I did, to erase the low battery error messages that I was gettingTo no avail, he decided to totally disassemble the control panelAfter looking inside he didn't find anything out of the ordinary, so he reassembled the control panelWhen he plugged back in the power cord the whole system went completely haywire ( error messages from all sensors) not just a low battery warningHe then looked at me and said, the control panel needs to be replaced at + installationWith only months left on my contract I decided not to have it fixedBut because I signed a contract for years with months left, I was obligated to pay for the last months monitoring fees per monthThe person I talked to wasn't very friendly at all I'm not complaining about the last months monitoring fee's here as I signed a contractBut on Oct.1/I received a email from Price's Alarms head officeStating that, I was suppose to give them months (written notice) of cancellationMy alarm system hasn't worked for the last months already and my year contract was already over!And because I didn't know this, to give them a written notice, they already withdrew for the month of October and I still owe for NovemberI looked at my contract and realized in small print near the bottom of the contract, it does state this clause!!! I went to my bank and stopped payment for the auto withdrawal for the month of NovemberI Had to pay my bank for the stop payment
Terrible service They took our contract over and were not willing to help get system functioning properly Very unmotivated, tarty, unknowledgeable and expensive Never did get It running right Had to go elsewhere Second company came in and solved It no problem and NO CHARGE