DataSphere Technologies

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We've reached out to the customer and reached an agreement that the customer is satisfied withWe consider this dispute now resolved.?

We're sorry to hear that our customer was not satisfied with our programIn researching, we do see that the email to Sara was returned to the customer on the same day by another person on our teamWe also see that we have delivered a total of 1,actions to date, months into the agreement That amounts to an average of actions per month (1,308/11)Normally, this shortfall of actions would be caught up in the subsequent month to reach the promised lifetime average action guarantee of average per monthIn this case, we are cancelling the program due to the customer's request, so in goodwill we will process a refund of one month serviceAs a side note, customer actions are absolutely trackable, and that is provided with our metrics which are accurate and compiled from third parties such as Google, Facebook etcWe would be happy to walk the customer through our tracking and metrics, and how the results dashboard worksIn summary, we are cancelling this account, and providing a goodwill one month refund in resolution of this dispute.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe contract has been cancelled and all fees refunded and waived Sincerely, [redacted]

Dear ***, We have reviewed the feedback and concerns that you've expressed in regards tocase # [redacted] Based on the correspondence with you via email/phone on June 3, 2015, webelieve we were able to reach an amicable resolution.We respectfully request that this case against DataSphere Technologies beclosed.Sincerely, [redacted] | Retention ManagerDataSphere Technologies [redacted] e: [redacted] @datasphere.com Call Send SMS Call from mobile Add to Skype You'll need Skype CreditFree via Skype

Good morning [redacted] , We are sorry you wish to discontinue your service with us.? However, we understand you must make the best decision for your business at this juncture.? I was recently notified of a Revdex.com complaint that was made on 10/26/case # [redacted] which I would love to resolve amicably.? I’ve read your desired resolution, and I’m willing to agree to these terms With that said, I have scheduled your account to cancel on 10/27/to alleviate any further billing to your account.I have also waived your early termination fee, and I’ve notified our accounting team to cease all further pursuit of this account allowing us to part ways amicably *Please confirm receipt of this email, as I want to make sure it reaches you accordingly I look forward to hearing from you Sincerely, Dean

We've reached out to our customer and were able to come to a resolution in her disputeWe consider this now resolved but please let us know if we can help with anything else

? Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

This account has been closed per customer request, and a refund issuedThis is now resolved

Our collections team is reaching out since we have not received a payment from this customer since DecemberThe customer does owe for two months of advertising services rendered, but his agreement is cancelled so he will not accrue any further charges beyond the two payments that are past due

? Dear ***,We have reviewed the feedback and concerns that you've expressed in regards tocase # [redacted] Based on the correspondence with you via phone on August 18th, 2015,we believe we were able to reach an amicable resolution.We respectfully request that this case against DataSphere Technologies beclosed.Sincerely, ? Angel | ? Retention ManagerDataSphereTechnologiesp: [redacted] e: [redacted] @datasphere.com? ? Find tutorials,marketing best practices, FAQs, and more at: DataSphere Help Center Call Send SMS Call from mobile Add to Skype You'll need Skype CreditFree via Skype

We have spoke to this cusomter and have come to a resolution regarding this matter Thank you,

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey are to deliver a full refund in the amount of $?

We have been actively working with this customer on resolution, and per her request she is cancelled with no further payments dueWe can not offer a refund since we have provided services rendered as promisedIn fact, we have over delivered on our guaranteed actions per month with almost actions per month at no additional costUnfortunately our manager had an emergency family situation this morning and was out of the office and unable to make the scheduled call with the customer todayWhen we notified the customer of this, she asked for us to not contact her againSince we cannot resolve this account without contact, our manager will try to reach her again when she is back in the office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Since this was a misunderstanding from their agent when offering me prodcuts the company has agreed to cancel the remaining term of contract and waive the buyout fee, as well as credit me half of my first month paymentI appreciate their willingness to resolve this matter

Complaint: [redacted] I am rejecting this response because: Datasphere only offered half a refund for the past months, even though they were not holding their end of the deal from the time of signing the contractFor the meantime, I accepted the half refund of $to be refundedI told the representative I would fight for the other half with someone elseI have only seen $of this money and its been business days! Organization and communication has been awful on Datasphere's partI do not accept this response.? [redacted]

Greetings, Based upon interaction with the customer on 12/11/2015, we were able to come to an amicable solution We respectfully ask that this complaint be closed Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I spoke with Susan today, 12/2/16, and we came to an agreement I was credited $800, and the last month will be waved Susan was very understanding and we had a good conversation Thank you Revdex.com! Sincerely, [redacted]

Subject: Re: Confirmation of changes to your DataSphere accountThey have told me they cancelled the account**@ [redacted] ? ? ID [redacted] On Tue, Jun 28, at 5:PM, DataSphere wrote:Dear [redacted] ,? This email is to confirm that your account has been cancelled, and you will not be chargedSince your account was cancelled same-day, none of the initial ad services will be hosted.We appreciate your business and if you would like to see other products that would be a better fit, please visit DataSphere.com or call us (866) 912-7090.Thank you for taking the time to speak with us! Kyle H [redacted] DataSphere Customer Success Team

Complaint: [redacted] ? I am rejecting this response because: I informed Datasphere that I wanted all communications to be by e-mail only since it was the only way for me to have documentation regarding my issueThey sent me an e-mail stating that my policy would be terminated on 2/26/I would like to keep this file open until after that dateMy payment to them gave them automatic withdrawel from my company checking accountI just want to be sure that there are no further withdrawls from this account