Again, without the citation number and issuing agency name or the notice number or state/plate and issuing agency name I cannot research anything However, I can tell you that your conjecture is simply that There is no issue with either the web site or the database dropping information I believe you are not in a position to analyze the business from the outside I am sorry I cannot help you further Thank you
Unfortunately, when you do not make payment in full, penalties continue to accrue, just as interest would accrue if you had an overdue bill These penalties are applied according to the [redacted] CCD bail schedule As you mention, this was your responsibility, just as it was your responsibility to read your citation, front and back It is a legal document Since you did not provide either your license plate/state or your citation number we cannot research this further however, again, this was your responsibility The Citation Processing Center simply acts according to CVC and [redacted] CCD ordinances and all processes were followed properly Thank you for your inquiry
Thank you for your concern Please provide your citation number and issuing Agency name, along with your license plate number, so that we may investigate The Citation Processing Center
While we understand your concern regarding the overpayment on your violations, records show that you chose to ignore the citation instructions as well as additional notices sent to you informing you of your obligation to respond and the consequences according to CA law of non-response, including placement at both DMV and FTB Although you received your citation 7/20/2016, you did nothing until your tags were due in late April when you finally paid for the tags and the citation as required at DMV Coincidently, shortly thereafter your tax refund was attached at FTB for the payment due on the citation Neither agency had knowledge of the other's payment and until we were notified by both agencies in June 2017, neither the City of Napa or the Citation Processing Center had any knowledge either When you called the Customer Service Department June 5, 2017, only the payment received from CA DMV on June 1, showed This was not an overpayment, but in fact the amount due The Citation Processing Center received payment information from FTB on June 7, 2017, days after your call Therefore the information you received was correct regarding the payments from the Customer Service Representative, who also had no knowledge of the interception at FTB If you had simply checked your citation online at any time after your call, you would have been able to see when the overpayment from FTB was received and you could have made a simple phone call to the Customer Service Department at your convenience, to request your refund.The City, not the Citation Processing Center, has now received both of your payments from CA DMV and FTB The Citation Processing Center has contacted the City on your behalf and requested that the refund to you be expedited, which the City has agreed to do The City of Napa will mail your refund to you at the address provided by CA DMV, no later than Thursday, 6/15/ Thank you
Thank you for the additional information In spite of the fact that you think your name should be enough for the research needed, it is not, nor does it match the registered owner information on your DMV record However, we have now been able to research all informaiton associated with your claim and although the payment was received a day after the final due date, it appears that the US Postal service had an issue delivering in a timely manner Therefore, an exception has been made and the additional penalties that were correctly applied have been removed and your citation has been close, paid in full You may check your citation online October 1, to confirm this response Thank you for your inquiry, The Citation Processing Center
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First of all, it was my credit card I paid with not [redacted] *** The ticket was issued to [redacted] who is my mother and I, [redacted] paid for it with my credit cardI have the statementAlso, when I tried calling the citation processing center they were rude and hung up on me so why would there be any record of thatI also called the humane society numerous number of times and they told me a number of times they didn't receive any payment from the citation processing center therefore someone is being untruthfulNobody from the citation processing center or the humane society is providing me any kind of help Regards, [redacted] ***
This citation was closed paid in full, effective 7/18/as Mr [redacted] requested, per the City of Orlando Please add this response to the rest! Thanks, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10171754, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The problem is not of my citation or an issuing agencyThe problem is with the company not getting the correct address to notify the appellantThe agency and citation does not have this information on where the appellant livesIt is entered by the appellant on the Citation Processing Center websiteThis is where the problem occurredSomewhere from citationprocessingcenter website to mailing a contact letter the apartment number information was removed [redacted] violation and if living in the same apartment complex, the same error It is also my guess a malicious user could enter anybody's licence plate (or change the numbers on the end of the website request "the numbers at the end") and enter in bogus/malicious appeals, which seems like a major flaw in the website that should also be addressed Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I reject this response and reasoning to some degreeMy understanding is the ticket was only $had I took action after receiving it, but I am and have had less than a hand full of tickets since driving at age My experience in past tickets is waiting for amount via mail, which when receiving the notice of $due, I paid itAs far as your response about viewing online, I am not a person who does all business online, I actually do not have internet at home and do use smartphone at timesI did not keep the ticket to read the back because again, I thought it could come by mail as my past tickets have come years agoI work full-time, class a class or two and night and coordinate care with siblings for a mother whom had a stroke so I don't have time to get online muchI realize all these reasons or excuse still fall on me, regardless your response does not explain nor justify the fact that I had to pay the third tier of fees, the highest when that their started weeks away from when you received my payment even if it was a day late, with no communication from your busines there is no opportunity to pay the second tierYou can justify your response all you want but if you were a consumer based business you would have better customer relations skills, notifying someone that haven't met the deadline would have prompted a response a payment (2nd tier amount) , in addition to got being blindsided when going to DMV, again, the IRS doesn't seem to have a problem with going with post-marked date and many other businesses, so your company can sit on something because it to profitable for you.In addition your response doesn't explain the different answers from your employees about partial payments because again why wasn't my payment returned if I owed more, not paid in full, if partial payments not accepted? Why because it bought you more time to collect the highest amountFinally, I asked that a manager call me back to discuss this, but a call never came do I filed a complaint with Revdex.comWow, you sure responded to that quickly but without this opportunity no call back, no return of payment explaining the situation from your side ( more money needed due to received date) Regards, [redacted]
There was a "bug" found in the program that controlled payment plans It has been subsequently fixed and we apologize for the inconvenience that [redacted] encountered and will remit a check for $to compensate her for this inconvenience She should expect to receive the check within days The Citation Processing Center
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY] Regards, [redacted] The Business is fully aware of the Citation numbers but to further slow drag the refunding of my illegally confiscated funds they respond in this matter but to help them I will provide the following the original Citation number is [ [redacted] ] the illegally confiscated funds transaction number is [ [redacted] ]
You appealed your citation and said that you had a current temporary permit, but in fact, photos were taken of an expired permit and your citation was upheld You were sent a letter to this effect If you wish to appeal for a hearing, according to CVC, as indicated on your appeal decision, you have the right to request a Hearing, but you must pay the amount on the citation and submit it with your appeal request Your request must be RECEIVED no late than October 1, 2014, as stated in your review decision letter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I disagree because I did submit the paper work on time, plus when I called the office on 5-19-upon speaking with the representative she said there was no paper work on file and it's contradictory because now there are dates that your providing So your office did receive my paperwork? Also if I was not accumulating penalties then why is my bill $and not $like the paper statement states The billing is contradictory to what I owe and I did send the payment to your office so please revise file and never was I told or does it state on your website that if denied the appeal I have to pay late or penalties so I would appreciate not only for me as a continuing student at PC but for others that check your website for the appeal process, because if I would have known I would have paid the $and appeal for reimbursement now I have a higher balance it's just not rightAlso there was pictures taken of my vehicle I believe students should not be charged when asking to see proof of those photos Regards, [redacted] ***
Since nothing is attached, we cannot see the "attached" complaint regarding customer service and therefore have no response Thank you, The Citation Processing Center
[redacted] number [redacted] CA Plate # [redacted] Again, I protested it the first time since his permit is not outdated and has not gotten a ticket for the same permit either before or after this violation and it has been parked there every school from August till nowThe protest was denied and they didn't mail that back to me till sometime late DecemberIf they wanted it due prior to Jan 2nd (as the holidays were all in there, impossible to receive it 1/which they stated) then it should have been dated 12/or 12/as due dateLastly, there was not sufficient explanation about when it was supposed to be receivedI mailed it as requested and it was cashed within the proper timeframe
Again, without the citation number and issuing agency name or the notice number or state/plate and issuing agency name I cannot research anything However, I can tell you that your conjecture is simply that There is no issue with either the web site or the database dropping information I believe you are not in a position to analyze the business from the outside I am sorry I cannot help you further Thank you
Unfortunately, when you do not make payment in full, penalties continue to accrue, just as interest would accrue if you had an overdue bill These penalties are applied according to the [redacted] CCD bail schedule As you mention, this was your responsibility, just as it was your responsibility to read your citation, front and back It is a legal document Since you did not provide either your license plate/state or your citation number we cannot research this further however, again, this was your responsibility The Citation Processing Center simply acts according to CVC and [redacted] CCD ordinances and all processes were followed properly Thank you for your inquiry
Thank you for your concern Please provide your citation number and issuing Agency name, along with your license plate number, so that we may investigate The Citation Processing Center
While we understand your concern regarding the overpayment on your violations, records show that you chose to ignore the citation instructions as well as additional notices sent to you informing you of your obligation to respond and the consequences according to CA law of non-response, including placement at both DMV and FTB Although you received your citation 7/20/2016, you did nothing until your tags were due in late April when you finally paid for the tags and the citation as required at DMV Coincidently, shortly thereafter your tax refund was attached at FTB for the payment due on the citation Neither agency had knowledge of the other's payment and until we were notified by both agencies in June 2017, neither the City of Napa or the Citation Processing Center had any knowledge either When you called the Customer Service Department June 5, 2017, only the payment received from CA DMV on June 1, showed This was not an overpayment, but in fact the amount due The Citation Processing Center received payment information from FTB on June 7, 2017, days after your call Therefore the information you received was correct regarding the payments from the Customer Service Representative, who also had no knowledge of the interception at FTB If you had simply checked your citation online at any time after your call, you would have been able to see when the overpayment from FTB was received and you could have made a simple phone call to the Customer Service Department at your convenience, to request your refund.The City, not the Citation Processing Center, has now received both of your payments from CA DMV and FTB The Citation Processing Center has contacted the City on your behalf and requested that the refund to you be expedited, which the City has agreed to do The City of Napa will mail your refund to you at the address provided by CA DMV, no later than Thursday, 6/15/ Thank you
Please provide either your citation number or your notice number so that we can research the issue for you Thank you, The Citation Processing Center
Thank you for the additional information In spite of the fact that you think your name should be enough for the research needed, it is not, nor does it match the registered owner information on your DMV record However, we have now been able to research all informaiton associated with your claim and although the payment was received a day after the final due date, it appears that the US Postal service had an issue delivering in a timely manner Therefore, an exception has been made and the additional penalties that were correctly applied have been removed and your citation has been close, paid in full You may check your citation online October 1, to confirm this response Thank you for your inquiry, The Citation Processing Center
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First of all, it was my credit card I paid with not [redacted] *** The ticket was issued to [redacted] who is my mother and I, [redacted] paid for it with my credit cardI have the statementAlso, when I tried calling the citation processing center they were rude and hung up on me so why would there be any record of thatI also called the humane society numerous number of times and they told me a number of times they didn't receive any payment from the citation processing center therefore someone is being untruthfulNobody from the citation processing center or the humane society is providing me any kind of help Regards, [redacted] ***
This citation was closed paid in full, effective 7/18/as Mr [redacted] requested, per the City of Orlando Please add this response to the rest! Thanks, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10171754, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The problem is not of my citation or an issuing agencyThe problem is with the company not getting the correct address to notify the appellantThe agency and citation does not have this information on where the appellant livesIt is entered by the appellant on the Citation Processing Center websiteThis is where the problem occurredSomewhere from citationprocessingcenter website to mailing a contact letter the apartment number information was removed [redacted] violation and if living in the same apartment complex, the same error It is also my guess a malicious user could enter anybody's licence plate (or change the numbers on the end of the website request "the numbers at the end") and enter in bogus/malicious appeals, which seems like a major flaw in the website that should also be addressed Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I reject this response and reasoning to some degreeMy understanding is the ticket was only $had I took action after receiving it, but I am and have had less than a hand full of tickets since driving at age My experience in past tickets is waiting for amount via mail, which when receiving the notice of $due, I paid itAs far as your response about viewing online, I am not a person who does all business online, I actually do not have internet at home and do use smartphone at timesI did not keep the ticket to read the back because again, I thought it could come by mail as my past tickets have come years agoI work full-time, class a class or two and night and coordinate care with siblings for a mother whom had a stroke so I don't have time to get online muchI realize all these reasons or excuse still fall on me, regardless your response does not explain nor justify the fact that I had to pay the third tier of fees, the highest when that their started weeks away from when you received my payment even if it was a day late, with no communication from your busines there is no opportunity to pay the second tierYou can justify your response all you want but if you were a consumer based business you would have better customer relations skills, notifying someone that haven't met the deadline would have prompted a response a payment (2nd tier amount) , in addition to got being blindsided when going to DMV, again, the IRS doesn't seem to have a problem with going with post-marked date and many other businesses, so your company can sit on something because it to profitable for you.In addition your response doesn't explain the different answers from your employees about partial payments because again why wasn't my payment returned if I owed more, not paid in full, if partial payments not accepted? Why because it bought you more time to collect the highest amountFinally, I asked that a manager call me back to discuss this, but a call never came do I filed a complaint with Revdex.comWow, you sure responded to that quickly but without this opportunity no call back, no return of payment explaining the situation from your side ( more money needed due to received date) Regards, [redacted]
There was a "bug" found in the program that controlled payment plans It has been subsequently fixed and we apologize for the inconvenience that [redacted] encountered and will remit a check for $to compensate her for this inconvenience She should expect to receive the check within days The Citation Processing Center
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY] Regards, [redacted] The Business is fully aware of the Citation numbers but to further slow drag the refunding of my illegally confiscated funds they respond in this matter but to help them I will provide the following the original Citation number is [ [redacted] ] the illegally confiscated funds transaction number is [ [redacted] ]
You appealed your citation and said that you had a current temporary permit, but in fact, photos were taken of an expired permit and your citation was upheld You were sent a letter to this effect If you wish to appeal for a hearing, according to CVC, as indicated on your appeal decision, you have the right to request a Hearing, but you must pay the amount on the citation and submit it with your appeal request Your request must be RECEIVED no late than October 1, 2014, as stated in your review decision letter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I disagree because I did submit the paper work on time, plus when I called the office on 5-19-upon speaking with the representative she said there was no paper work on file and it's contradictory because now there are dates that your providing So your office did receive my paperwork? Also if I was not accumulating penalties then why is my bill $and not $like the paper statement states The billing is contradictory to what I owe and I did send the payment to your office so please revise file and never was I told or does it state on your website that if denied the appeal I have to pay late or penalties so I would appreciate not only for me as a continuing student at PC but for others that check your website for the appeal process, because if I would have known I would have paid the $and appeal for reimbursement now I have a higher balance it's just not rightAlso there was pictures taken of my vehicle I believe students should not be charged when asking to see proof of those photos Regards, [redacted] ***
Since nothing is attached, we cannot see the "attached" complaint regarding customer service and therefore have no response Thank you, The Citation Processing Center
[redacted] number [redacted] CA Plate # [redacted] Again, I protested it the first time since his permit is not outdated and has not gotten a ticket for the same permit either before or after this violation and it has been parked there every school from August till nowThe protest was denied and they didn't mail that back to me till sometime late DecemberIf they wanted it due prior to Jan 2nd (as the holidays were all in there, impossible to receive it 1/which they stated) then it should have been dated 12/or 12/as due dateLastly, there was not sufficient explanation about when it was supposed to be receivedI mailed it as requested and it was cashed within the proper timeframe
Here is the requested information: Citation: [redacted] Issuing Agency: Santa Clara County Plate: [redacted] ***