Data Mortgage Services Inc

On the reverse side of The Bulletin's subscription renewal invoice, it clearly states that the Publisher reserves the right to change subscription rates during the term of a subscription and that rate changes will change the duration of the subscription. This is also stated each day in the paper. We...

have notified all subscribers affected by this change by letter.

We have made changes to our customer service provider to correct promise of re delivery. We have also addressed delivery issues with our distributor to make sure customer received the daily paper and will issue credits for days the paper was not delivered.

Customer has been given credit for the 4 missed Sunday deliveries. Delivery manager has been made aware of the delivery issue with this address and will communicate to the paper carrier that this customer MUST receive delivery each and every Sunday.Customer service calls regarding redelivery is...

being addressed to check on dispatching in a timely manner in order for second carrier to deliver a missed paper.

This response is from Michele M[redacted], Consumer Marketing Director of The Bulletin.  We apologize for the inconvenience this has caused Ms. [redacted].  We do provide contact information on the subscriber statements so the subscriber can cancel their subscription.  The subscriber...

statement does contain the following terms and conditions "This is a continuous subscription, which means that your newspaper is delivered until you take action to cancel.  Subscriptions continue past the end of the payment period unless otherwise notified."  We recognize that Ms. [redacted] may have missed that information on the statement and will write off the disputed amount of $57.99 in good faith.Please let us know if there is any other follow up required for this complaint.Thank you.Michele M[redacted]Consumer Marketing Director[redacted]###-###-####