DASCO HME Reviews (%countItem)
DASCO HME Rating
Address: 375 N West St, Westerville, Ohio, United States, 43082-1400
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+1 (614) 901-2228 +1 (614) 901-2868 |
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DASCO supplies me a CPAP for sleep apnea. I had a sleep study done and DASCO started my probationary period with Medicare immediately; knowing I didn't have a mask for the CPAP. I received a call from DASCO about a week later asking me for an address to send the CPAP supplies to. No CPAP supplies come so I called them back and they said that I needed an in-person dr visit with notes in order to receive a mask or any other CPAP supplies. I saw a sleep Dr at OSU about 2 1/2 months after they had already-unknowingly to me-started the trial period.
At the appointment with the sleep medicine Dr there was a DASCO representative. The DASCO representative gave me a mask. I've been using the mask ever since.
Apparently DASCO has been sending bills to my mental health/payee services address. I have not personally received one bill until I corrected it last week. The bill I received was a bill in collections. Without seeing ANY bill I now have an account in collections for a balance of over $500. They said they cannot set up a payment plan or even take the account out of collections.
I have no idea how they got the address to my payee to begin with. I also gave them my correct address during the phone call about sending me CPAP supplies. They should have had the correct address in the system at that time.
My complaint is that not only do I now have an account in collections without seeing any bill but I also have no option of even a payment plan. I feel as though I shouldn't owe them money to begin with because it was THEIR fault I didn't have a mask. They knew the entire time, after my last sleep study, that I did not have a mask and therefore could not use the CPAP during the trial period. If I had actually received a bill from them, to my correct address, I would have had the chance to switch DME companies and get a new CPAP.
I have a sleep study tomorrow. I will be switching companies. I just don't feel I should be in collections over an issue I didn't know about.
They have said that after I pay the money in collections I will own the CPAP. I am disabled and do not have a taxable income. I have roughly $40 to spare at the end of the month. I do not have any way shape or form to pay a collections company. If I had received a bill I could have resolved this issue sooner instead of having an account in collections. Again, none of this issue with the CPAP was a ME problem, it was a THEM problem. They never gave me a mask therefore I could not use the CPAP. They never sent a bill that I could access therefore I could not resolve the problem. I also still have no idea where they got the address to *** (my payee/mental health place) in the first place.
Ms. was set up in office with a CPAP machine on 4/20/2016. At this set up she received an Elara small full face mask. The usage download shows she began using the machine that same night. It is not possible to utilize pap therapy without the mask. The download shows the machine was used 4 times between 4/20/16 and 4/26/16. The usage then stopped, began again on 5/11/16 and then stopped on 5/22/16. In mid-June we received an order from her doctor to change the pressure on the machine, this was completed on the same day. Her insurance requires usage of 70% or better within the first 90 days to continue payment. This requirement was not met. Usage began again in July but only lasted a few days. Attempts to contact the patient regarding compliance and attempts to pick up the equipment were made on 5/1/17, 5/3/17, 5/5/17 and a driver was sent to address on 5/9/17. Ms. was then billed for non-compliance and not returning the equipment. Dasco was not receiving mail as undeliverable, there was no reason to believe mail was not being delivered. The account was then sent to outside collections for non-payment. While we understand that Ms. may have some frustration, the downloads on file show usage on the machine, therefore a mask was in her possession. Outbound collection calls also go out 3 times a week for all balances over 30 days old. If mail wasn't being received, the calls were being placed in an effort to collect. The current debt owed is valid.
If you look at my CPAP usage since I received a use able mask during my Dr's appointment with OSU after my last sleep study you can see that I've been using it almost every night since. I broke my mask and then called to try to get a new one between July and October. My bills were being sent to an address of which I don't reside. If a driver was sent to pick it up I wouldn't have known because I do not reside at the address DASCO was sending mail to.
My most recent sleep study, before last nights, was ion July 13th with Mt Carmel. I didn't see my new doctor at OSU until October 20th My sleep study was sent to DASCO in July in order of them to send me a new mask. DASCO called me and was about to send out equipment but then decided they had to wait until I saw my Dr. in person. The dates on Dasco's notes are valid in a previous set of non compliance but they are not correct when it comes to the situation I am complaining about.
Again I did not receive a new mask until my in person appointment on October 20th with Dr. *** at OSU. There was a DASCO rep in office and they gave me the only mask they had. I believe DASCO needs to look further into this situation. This entire problem was not in regards to the march issues that they said in their response.
Also in March, when I fell non compliant previous to July's sleep study, I had a shunt revision on my brain and then an episode of kidney failure. I literally could not use my CPAP.
Collection calls to for the balance in question began on 10/23/2018 and continued 3 times per week through 12/12/2017. While attempting to get compliance data for Medicare billing purposes, voicemails were left on 5/1/17, 5/3/17, 6/1/17. Dr. ***'s office was also notified on 5/30/17, as well as the day Ms. was seen at Clinic on 10/20/17.
Dr *** is a new doctor on my case. There is no way that his office was notified in May because my first visit with him was the visit on 10/20/17. He had no idea what was going on. In fact, the DASCO representative that happened to be at his office that day, had no idea about the fact that my account was in collections either. I did not receive/answer any collections calls days prior to the beginning of this Revdex.com debate.
The DASCO representative in his office that day was going back and forth between the room I was in and her computer. She gave me the mask so I could use my machine and try to meet the requirements of the trial I was in that started after the July sleep study. No one ever told me that the mask was "free of charge" therefore it was safe for me to assume that it was covered by insurance. If you speak to Dr. *** you will see all the evidence required in his notes of that days visit. He encouraged me to wear the mask 24/7 until the end of the trial to avoid needing another sleep study.
The whole reason I was at the appointment with Dr. *** was because the DASCO representative I spoke to over the phone told me I needed to have an in-person Dr appointment before I could receive any supplies. This particular call came after a call FROM DASCO telling me they were going to send me supplies. This particular call came after the supplies didn't arrive at my door. This is also the call that I gave the DASCO representative the address at where I am currently living.
I called after reporting this complaint to the Revdex.com and asked if this could be resolved by returning the CPAP. I was told by the administrator that I could not return it. If I had known they wanted the CPAP back in order to avoid being billed-I would have given it back and gotten a new one via another sleep study.
This whole situation is ridiculous. DASCO's inability to communicate properly within the company and leave notes on the account so other employees could see them is ridiculously awful. In fact, after this complaint started, I was prescribed a wheelchair and the DASCO representative was willing to deliver it the next day. The wheelchair ordered was the incorrect size so they had to see what they had in stock and call me back. They didn't call me back until about a week later and that was to tell me that the billing department told them they couldn't provide me with one.
I hope that DASCO doesn't do this to patients who are sicker than I am. The elderly are at risk if they choose DASCO. DASCO has peoples lives in their hands and it is obvious by their google reviews that they don't do a very good job at it. I highly doubt that I am the first patient to file a complaint with the Revdex.com.
Upon receipt of my bill ($32.00) I paid via electronic transfer through PNC Bank. I started receiving nonstop robocalls. I called twice and responded in writing providing the bank transaction number. I'm still receiving telephone calls multiple calls each day.
This is in response to complaint # ***. We received the initial call from Mr. on 11/28/2017 to inform us PNC Bank had mailed us a check for the amount due on 10/5/2017. He gave the customer representative he spoke with a bank confirmation number of *** and also let her know that the bank had his account listed as 6840. This is the incorrect account #. His correct account number with us is ***. The representative asked him if had anything from the bank showing that we had cashed his check as we do not show we have ever received his payment. He stated he did not and refused to go any further to help get this resolved. The representative explained to him that the error could be because the bank had the incorrect account number but that she would have a billing representative look into his account and call him back. A billing representative spoke with the Mr. on 12/8/17 and told him that she would stop the telephone calls for 7 days to see if we receive the payment. If payment was not received then he would start receiving calls again. In error, the billing representative did not turn off the calls, so patient was still receiving calls. This has been corrected. We will be more than happy to adjust Mr. account balance when we receive some sort of notification that DASCO Home Medical has cashed the check sent by the bank as we are unable to track it based on the confirmation number he provided to us. Please feel free to contact me should you have any further questions.
Thank you.
The response by Dasco contained false statements They claim that the check was not cashed and that I stated that that PNC had listed the wrong account number (DASCO)attached is the front and back of the check , On the front is the accurate account number ***. The back demonstrates that Dasco negotiated the check on October 5,2017. Yet their response to you admits to placing automated collection calls in mid December.
Complaint ***
DASCO did not have any record of ever receiving Mr. payment. All that we ever needed was a copy showing that DASCO received and cashed the check. Now that we have received this, I have applied the payment to Mr. account and it is considered paid in full and closed.