Darcars Chrysler Jeep Dodge of New Carrollton

Review: On Satureday, February 17, 2014 I went to Darcars New Carrollton for the second of 3 oil changes I purchased back in November for my [redacted]. During this time I informed the Service Advisor that my engine light had come on and off a few times since my last visit in November. She informed me that if the light was not on on that day there was nothing that could be done because the light needed to be on in order to pick up the codes. On Monday, February 19, 2014 I called and spoke with the Service Manager to confirm what the Service Adivor told me about the engine light and I also informed him that at the bottom of my invoice there were comments that "Customer declined repairs" but no on informed me that any repairs needed to be done on that day. The Service Manager's response was that the Advisor had given me the correct information about the engine light and that the "Customer declined repairs" statement was standard on all invoices. He also told me that when the engine light came back on to bring my car in and they would diagnose it at that time.

On Sunday March 1, 2014 my engine light came on again. I drove up to Darcars to see if I could get someone to diagnose the problem (between 11am & 11:30pm). Of course when I arrived I was discouraged when I saw that the dealership was not open so I decided to go home and come back the next day. On the way home my car began to smoke profusely and hesitate. I pulled over cut the car off and jumped out. When AAA arrived they towed my car to the nearest repair facility who performed several diagnostic tests and determined that my engine was locked.

On March 4, 2014 I contacted the Service Manager at Darcars to inform him of what happened. He stated that there was no way that they could have determined my engine problems when they did my oil change because the engine light was not on and if I needed a new engine it would be $5000.

My problem is that in May 2013 according to the LA Times the Federal Office of Defects launched an investigation into complaints of sudden engine failure in model year 2006 [redacted] luxury sedans. Around the time the investigation was launched I started recieving promotional advertisments in the mail for the [redacted] VIP program to trade my vehicle. I believe that I believe that Darcars is and was aware of this defect with the [redacted] engine and could have done more to prevent my engine from failing. I believe that Darcars was aware of the defect that is why they continued to mail me promotional trade in materials prior to this incident.

Additionally, the Service Manager did not offer to look at my car again nor did not even bother to reveiw my service records to try to asssit me when I called him on February 19th and March 1st. Now I am stuck with a $546 car note for another 48 months for a car that does not run.Desired Settlement: I would like the dearlership to diagnose my car for me at a discounted price and confim exactly what the cause and root of the prolem is/was with my vehicle. In addtion I would like for them to explain to me my last invoice in detail including why the bottom of my invoice says that I declined repairs when no one told me I needed any repairs as I stated above.

Business

Response:

Dear

[redacted],

Review: I purchased a car from them for my son the windshield wipers didn't work when I called customer relation I was advised take the car for them it out check when my son arrived he was told that the windshield washer pump wasn't attached the fixed it told him it was ok however when I drove it the wipers still wasn't so I contact customer relation again and they changed the wipers however I made several complaints about the tires the suspension the breaks the passenger light went out and I made several contact with the vice president the president assistant I was told by the president assistant that they would switch the car out and the Gm by the name of Sam D[redacted] would call me for a refund of the car or switch my son into something else

he never called me when I contacted him he told me that I wasn't anything that he could do for me so I called there cooperate location asked was the owner so there so I decided to drive there and let them see all the things that was wrong with the car however when arriving I was told the the owner wasn't there however the gm of [redacted] looked at the car and said it was dangerous for me to be driving the car and he wouldn't allow me to leave with the tires like that so he called the gm from [redacted] n spoke with him and asked for me to go there when I got there the gm told me to meet him at the service department spoke with the service advisor took after my complaints and told me they would take care of me however the only thing the did was change the back tires after telling me nothing was wrong with the tires however we haven't even had the car 2 months I have been making several phones calls and taking the car there three times for them to tell me nothing was wrong however I took the car to [redacted] to find out the car has suspension problems needs and a light ballast which will cost me over a$1000 for all of this I could have went else where to get a car I already put $1500 down it just dont make since to me that the couldnt find these problems but when I take the car somewhere else they can located everything so many problems in less than two months is ridiculous to me and unfair that they wont help me also I asked [redacted] could the be something we did and I was told no and when I ask for the car inspection report the won't give it to me I feel these knew these problems already exsited and wanted it to be my problem so unfair and bad business.Desired Settlement: Repair everything or give our money back !!!!

Business

Response:

Dear [redacted],

Review: On June 28, 2014 I went to DARCARS of New Carrolton and spoke with a gentlemen by the name of "GIovanni" who said he was the sales manager. He instructed his sales person, Britney to take a test drive once the vehicle, a 2014 [redacted] edition [redacted] Unlimited Fully equipped had been brought to their lot. We did so. Upon returning he took down general information concerning financing the vehicle.

I told him specifically not to run my credit because I was not ready to buy, and because one of the strikes against on my credit report was that I had too many inquiries. He in turn told me that he was doing a "soft" credit run. That day I was not prepared to buy the vehicle due to his requesting to look at my trade in vehicle. But nonetheless he said that he could get me in the vehicle. I in turn told him that I wanted a Car note of $450 and nothing over $480. My brother [redacted] was present as a witness.

On July 10th I receive a letter from [redacted] bank stating that they denied my application for an installment Loan. I, in turn called them and inquired about who ran my credit on June 28, 2014. They Informed me that Darcars New Carrolton ran it to there lenders. The gentlemen stated on the phone that if I requested him not to run my credit, "he did not listen very well". I can submit letter from [redacted] BankDesired Settlement: I would like a monthly payment for the $450-$480 that I discussed with him after I had told him that I did not want my credit run, but his stating that he could get me in the car.

Business

Response:

Dear

[redacted],

To whom it may concern:[redacted] came into our dealership interested in a [redacted]. We discussed several options and he decided he wanted a 2014 [redacted] edition. We went over pricing of the vehicle and because we did not have one in stock, actually brought one in from another dealership so he could look at it in person. [redacted] was very interested in purchasing the vehicle and agreed to fill out all the paper work including the credit application which he signed. At some point during our conversation [redacted] stated, as he writes in his complaint, that he needed to be at a certain monthly payment between $450-$480. At that point he was informed that the only way to know what his actual payments would be was to submit his information to certain banks at his request. We did so with his knowledge and in fact [redacted] did not object to anything until he was informed that we could not get him a payment that was under $480.Giovanni I

Review: Darcars was to repair/recharge the a/c unit in my vehicle. They overcharged the unit with 3lbs of coolant while the unit is designed to only hold 1 lb of coolant. This resulted in damage to the valve and line which they are refusing to pay to repair.

The original paid amount was $220 and the new repair, including the damage caused, is $800Desired Settlement: I have zero faith in their repair capabilities, being they were given ample time to complete the original repair and also the vehicle was in another location ([redacted]) which they also failed to repair. I am seeking the cost to complete the repair at a 3rd party repair center.

Business

Response:

Good afternoon,

DARCARS Chrysler Jeep Dodge of [redacted] did make an

error in the billing on [redacted]’s invoice.

He was charged for 3 pounds of refrigerant and should have only been

charged for one. Please refer to the attached

refund check for the over payment.

I have also offered to schedule a meeting with our Service Director

Anthony E[redacted], however, [redacted] and [redacted] have declined to meet and

review the necessary repairs at this time.

The work performed at DARCARS of [redacted] consisted of

recharging and evacuating the A/C system and adding dye to detect any leaks. DARCARS of [redacted] diagnosed the A/C

failure as a defective Schrader valve and a small leak in the low side A/C line

from the condenser to the evaporator. The Schrader valve is similar in design

to a tire valve as it opens when the core is moved in to allow for the gas

exchange. Again, due to the technical nature of this explanation, we offered to

meet with [redacted] and [redacted] to provide a better explanation.

Please feel free to contact me at ###-###-#### if you have

any questions or need additional information.

Thank you

Rose *. B[redacted]

Vice President, Customer Relations

Consumer

Response:

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Review: [redacted]

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