Daniel Smith

Poor customer service and order processingA week later and it's still being processed? Very questionable business ethics

I submitted an order through the website and days later it is still "in processing" The only way to contact customer service is by email, which they do not answer Their number provides a recording that tells you to contact them by email According to the website, orders are handled electronically and there is no way to cancel or change the order once it is placed They do provide an address for returns, but no information on their return policy Bottom line: if you want to order Daniel smith products, go through a 3rd party retailer

Poor customer service and order processingA week later and it's still being processed? Very questionable business ethics

I submitted an order through the website and days later it is still "in processing" The only way to contact customer service is by email, which they do not answer Their number provides a recording that tells you to contact them by email According to the website, orders are handled electronically and there is no way to cancel or change the order once it is placed They do provide an address for returns, but no information on their return policy Bottom line: if you want to order Daniel smith products, go through a 3rd party retailer