Dancing Dingo

Had we received notice of order cancellation before shipping we would have done so.  When we received [redacted]'s email requesting a cancellation we informed him the order had shipped and an automated notice with tracking information was sent.  As previously stated, all we asked of [redacted] was to return the package when it arrived and he would receive a full refund.  The package has not been received to date (11/13/17).  I think it is safe to surmise this is the policy of any company when a customer requests a refund and the merchandise has been shipped.

I have looked into this complaint and due to the length of time since this order was placed I am unable to get into our previous merchant’s account to see if this was ever refunded.  My apologies, we changed our merchant account provider several months ago, and I am not finding further info,...

like order notes, on this order. We would be glad to send out a new order if this is agreeable.  We would just need to make sure the address is the same.  We would also be willing to offer a gift certificate for the full amount of $65 instead of filling the order that had been placed.  These were the products included in the original order: Monoi de Tahiti 2.2 fl oz Shea Butter Hand Cream 4 oz Cocoa & Shea Lotion 1 oz in Coconut Facial Moisturizer sample .50 fl oz Hyaluronic Facial Serum 1 oz. Please let me know how to proceed.  We look forward to resolving this to the customer’s satisfaction and apologize for this enormous inconvenience. Best, [redacted] [redacted]  [redacted] | W: www.DancingDingo.com

USPS tracking number: [redacted]  to ship 2/6/15