Hi my name is [redacted] I am the Service and Parts Director with Tom Gill Chevrolet. I spoke with this customer yesterday in my office. He told me that when he bought his car he asked the salesperson that when his four free oil changes that GM paid for where up and he chose to have them done...
somewhere else would that void his warranty on his car. He was to no it would not void the warranty on his car and that is correct it will not void the warranty. What he is talking about is at that time when a customer bought a vehicle from us the where given a Loyalty Tire Certificate. That Certificate clearly state that the customer MUST have all his services done at Tom Gill Chevrolet in order to get the free tires. I explained that to the customer and showed him a copy of the certificate that they had signed and his response to me was you expect me to read that. They have not been in for service sense November of 2015 and have not had the services that need to be done to keep in line with the requirements of the certificate. The customer was informed that the tires would not be covered under the Loyalty Tire Program.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi my name is [redacted] I am the Service and Parts Director with Tom Gill Chevrolet. I spoke with this customer yesterday in my office. He told me that when he bought his car he asked the salesperson that when his four free oil changes that GM paid for where up and he chose to have them done...
somewhere else would that void his warranty on his car. He was to no it would not void the warranty on his car and that is correct it will not void the warranty. What he is talking about is at that time when a customer bought a vehicle from us the where given a Loyalty Tire Certificate. That Certificate clearly state that the customer MUST have all his services done at Tom Gill Chevrolet in order to get the free tires. I explained that to the customer and showed him a copy of the certificate that they had signed and his response to me was you expect me to read that. They have not been in for service sense November of 2015 and have not had the services that need to be done to keep in line with the requirements of the certificate. The customer was informed that the tires would not be covered under the Loyalty Tire Program.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]