Dan's Service Plus, LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for your letter dated 12/12/regarding a billing issue with [redacted] .She did call and schedule an appointmentWe were there at the time and location thatshe requestedWhen she was not there upon our arrival our technician made everyattempt to contact her and waited for half an hour to give her an opportunity to arrive ifshe was running lateIt wasn't until later that she contacted us to say she hadforgotten and would reschedule.Typically when a missed appointment is promptly rescheduled we are able to waive thefirst service callWe waited days for her to reschedule but didn't hear from her sowe billed our minimum service callSince it is never our intention to waste ourcustomer's money, when we did speak in person on 12/I explained that this bill willbe deducted from the next bill when she does have the work doneWe feel this is a faircompromise since a simple phone call or email could have notified us of her change ofplans.After our conversation on 12/11, I would agree that our company is not a good fit forMrs [redacted] and we would decline further work at her residenceAs such, we will waivethe service call as a goodwill gesture and wish her well

Thank you for your letter dated 12/12/regarding a billing issue with *** ***.She did call and schedule an appointmentWe were there at the time and location thatshe requestedWhen she was not there upon our arrival our technician made everyattempt to contact her and waited
for half an hour to give her an opportunity to arrive ifshe was running lateIt wasn't until later that she contacted us to say she hadforgotten and would reschedule.Typically when a missed appointment is promptly rescheduled we are able to waive thefirst service callWe waited days for her to reschedule but didn't hear from her sowe billed our minimum service callSince it is never our intention to waste ourcustomer's money, when we did speak in person on 12/I explained that this bill willbe deducted from the next bill when she does have the work doneWe feel this is a faircompromise since a simple phone call or email could have notified us of her change ofplans.After our conversation on 12/11, I would agree that our company is not a good fit forMrs*** and we would decline further work at her residenceAs such, we will waivethe service call as a goodwill gesture and wish her well

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***