Dan Ryan Builders

My experience with Dan Ryan Builders has been excruciating to say the least! I signed up to have a new townhome built in February 2022 and they couldn't even get the building numbers right. I was told I was in building 7 and when they didn't begin construction when I was originally told I questioned them and they told me I was in building 9 and that it was a mix up and my building would be last to be done and finish out the development. Irritated at that point, but I pressed on. Finally they started working on my home in July and it took forever just to begin looking like a home. They came up with multiple excuses - staffing and such. Don't get me wrong that is an acceptable reason in certain industries, but when I see DRB building all over surrounding areas you can't tell me that you don't have staff to finish out the development! Now my original date was mid Oct-mid Nov 2022 and so we went with it. I locked in my rate and gave it extra time etc. They assured me that I won't be in my home for Thanksgiving, but I will be in there by Christmas and that I should be able to close the beginning of December. I said ok - wasn't thrilled with that but I went with it.
They kept telling me I will provide a closing date when cabinets are installed, but when the cabinets were installed, they didn't want to provide one saying they are running into vendors not showing up when scheduled! Then they tried to say they can't get the items to complete, but that is why we had a design studio and we could not make our own selections because they went with vendors they could get everything needed to build the homes. So finally they decided to give a closing date and it is December 29, 2022! I will not be in my own home for the holidays. Everything has to be redone (loan wise) and I will have to pay additional money to extend my rate lock. I also will have to pay another month of storage and go another month displaced! The project manager that they have over the project hasn't even been doing this 5 years! He is inexperienced and evidently so is his team. I am not enjoying the process. Truthfully I don't even want the house anymore. All joy is gone. All they can say is send me your additional costs and we will see what we can do! They don't need to see, they need to take care of it ALL! I have been trying to reach someone at corporate all day and leaving messages and NOT ONE person has called me back. Not one receptionist or anything! But as soon as I dial the new sale extension, you get a real live person. NO ONE to take complaints or even check in on these incompetent people! DO NOT DO BUSINESS WITH THEM -- RUN! After reviewing other reviews I pray that is is built properly because right now I am not convinced in their ability to even build a quality home! RUN don't walk to another builder!

In short my experience with the whole Dan Ryan home buying ordeal was and is awfulFirst the closing was unprofessional iecertain parties were not at the settlement location on time, in fact I didn't leave my 11am settlement appointment until 7:30pmBy then I had lost my moving crew and had to stay in my apartment an extra day past my leaseMost defects in the house are dealt with in a patch up mode instead of a complete repairStill trying to get bad spots, nail pops,cracks, painted-over sanding dust, unpainted areas repaired today months later.....(will contlater

When shopping for a new home my husband and I were excited to locate a Dan Ryan Community in an area we wanted to moveWe found the sales staff friendly and patient with us a first time new home buyersI had heard some online chatter about various builders so came to Revdex.com to see if DRB was doing well by their customersWe decided to buy with them and settled in AprilI can honestly say that while we found minor issues with some items during our month build process the staff worked hard to make things meet our satisfaction and the home we have is one we are proud ofWe had one tiny warranty issue since closing and had a prompt response that was repaired by the plumber within a day of callingI know not everyone has glowing things to say when the come to Revdex.com but I hope this post helps those review savvy buyers like us to consider DRBYou can not be the price quality balance they offer