Dalshire International

First of all - I never received a Rate Your Experiance email from Dalshire . Spent $ 6,000.00. Decent product . Sent a email & asked 2 simple questions , No Response . Called Delshire & was told John was away from the office & I would get a call shortly . During that call I was told that My Frieght bill would be a additional $ 175.00 dollars & what was I going to do about ?Received my items - Broken Frame on a $ 750.00 Signed Print . Another print & Frame had a curve like a hockey stick . Sent another e-mail , plus pics no response . Terrible customer service pisses me off . Never again .

I live about 3 hours from this business. I won 15 small items from them on an auction that ended on a Thursday. I contacted them Thursday, Friday and Saturday as I was going to be in town Saturday and Sunday and leaving early Monday morning. It took 5 attempts for them to respond . When they finally did we were not able to meet at the same times I was in town. They charged me almost $110 to ship these 15 items. The box they came in cost less than $1 and the priority shipping was $8.20. They charged me over $90 to pack these 15 small items into a small box.

I bid on several items on liveauctioneers.com that were listed by Dalshire International. Upon completion of the auction, I was sent an invoice for the won items. 2-3 days after payment was accepted I received an email from Dalshire international stating that an item I had won cant be fulfilled because "we ran out of stock". I was noticed that they would replace the item with another. I found this to be suspicious because auction houses post items for auctions that they have on hand. I immediately asked for a full refund for the whole auction lot and not the ship any of the items. 3 days later I received a call from John H telling me that I have won amazing items and that they could replace that item with another, Once again I said no because I no longer trust any of the items and that all credibility for the items and the auction house has been lost. I was told that he will speak with his boss about the refund. 5 days go by, several emails go unanswered, customer service sent me an email saying "sorry but you'll have to talk to my boss (***) I just work for him. Youll have to email him" Some customer service. I never asked for the 1 item to be refunded, I asked for the whole auction to be refunded. They are refusing to refund the items, stating that there terms and conditions say they don't have to. But the conditions don't state you're bidding on items that might not exist. I have notified The fraud department and they have opened a case.
Product_Or_Service: Auction items

I bid on several items on liveauctioneers.com that were listed by Dalshire International. Upon completion of the auction, I was sent an invoice for the won items. 2-3 days after payment was accepted I received an email from Dalshire international stating that an item I had won cant be fulfilled because "we ran out of stock". I was noticed that they would replace the item with another. I found this to be suspicious because auction houses post items for auctions that they have on hand. I immediately asked for a full refund for the whole auction lot and not the ship any of the items. 3 days later I received a call from John H telling me that I have won amazing items and that they could replace that item with another, Once again I said no because I no longer trust any of the items and that all credibility for the items and the auction house has been lost. I was told that he will speak with his boss about the refund. 5 days go by, several emails go unanswered, customer service sent me an email saying "sorry but you'll have to talk to my boss (***) I just work for him. Youll have to email him" Some customer service. I never asked for the 1 item to be refunded, I asked for the whole auction to be refunded. They are refusing to refund the items, stating that there terms and conditions say they don't have to. But the conditions don't state you're bidding on items that might not exist. I have notified The fraud department and they have opened a case.
Product_Or_Service: Auction items