Dear Mr [redacted] , The additional $is a Relinquish fee, you did not receive any notification because you are a cash terms customer Per the Globaltranz terms and conditions all invoices are due in full even in the event of a dispute, if that dispute is won you will be issued a refund at that time Please be advised that disputes may take longer than days in some cases I have attached a copy of the terms and conditions for your reference
We do apologize for the inconvenience, we have investigated the issue and have responded via email with the details The outstanding balances you are disputing have been removed from your account If you have any further questions regarding this issue you may respond directly to us through the email thread we relayed this information to you in Again we do apologize
Unfortunately, we are unable to fight any of these charges with the carrier at this point The dispute was already made and lost We are unable to validate any further dispute on any of the additional charges due to the actual happenings of the load As stated previously, our terms and conditions were agreed to and all loads are subject to accessorial costs by the carrier
I have written and verbal confirmation from the sales rep that I would be refunded it is not necessary to hold my money hostage while you wait for resolution from [redacted] when the end result is a refund?This is a no-brainer, I did everything right, I played by your rules, the number one priority is take care of the customer, I am only requesting that you do what you said you were going to do now, instead of to months from nowThroughout this process I spoke to several other representatives from globaltrans, for most of them this was the first time hearing of a relinquish fee..Terms and conditions need to be updated, customers should be aware of the possibility of being accidentally charged a relinquish fee, they should also state that a customer may wait for to six months to get the refund that they should have never been charged in the first place please! Let’s end this we don’t need to go back-and-forth, just do the right thing and it’s over
Dear Mr [redacted] , The additional $is a Relinquish fee, you did not receive any notification because you are a cash terms customer Per the Globaltranz terms and conditions all invoices are due in full even in the event of a dispute, if that dispute is won you will be issued a refund at that time Please be advised that disputes may take longer than days in some cases I have attached a copy of the terms and conditions for your reference
We do apologize for the inconvenience, we have investigated the issue and have responded via email with the details The outstanding balances you are disputing have been removed from your account If you have any further questions regarding this issue you may respond directly to us through the email thread we relayed this information to you in Again we do apologize
Unfortunately, we are unable to fight any of these charges with the carrier at this point The dispute was already made and lost We are unable to validate any further dispute on any of the additional charges due to the actual happenings of the load As stated previously, our terms and conditions were agreed to and all loads are subject to accessorial costs by the carrier
I have written and verbal confirmation from the sales rep that I would be refunded it is not necessary to hold my money hostage while you wait for resolution from [redacted] when the end result is a refund?This is a no-brainer, I did everything right, I played by your rules, the number one priority is take care of the customer, I am only requesting that you do what you said you were going to do now, instead of to months from nowThroughout this process I spoke to several other representatives from globaltrans, for most of them this was the first time hearing of a relinquish fee..Terms and conditions need to be updated, customers should be aware of the possibility of being accidentally charged a relinquish fee, they should also state that a customer may wait for to six months to get the refund that they should have never been charged in the first place please! Let’s end this we don’t need to go back-and-forth, just do the right thing and it’s over