12/16/2014I and the entire organization are disappointed to learn about this situationWe are in the business of moving people, it is how we make a living and provide for our familiesTo think that we missed an opportunity to help one of our customers get moved is very disappointingI read your letter and commentsI discussed these in detail with my teamThe final step of the process to actually get assigned a crew never happenedUntil my staff gets confirmed and signed paperwork, we do not schedule a crewYour paperwork was not received in time.My entire moving team has an incentive to schedule and preform moving servicesWe never received an executed contractI am sorry about the inconvenience, but I am unable move someone who has not finalized their contract.Upon getting the finalized contract, my staff sends an email to confirming receipt, they call to collect payment for the services scheduled, they call to confirm the arrival time of the crewNone of these things happened, because we never received your signed contract.Anyway, we are very sorry this happenedWe often move people in less than days, and look forward to another opportunity to be of serviceWe have a great staff of family men that preform the moving serviceWe had no contract so I am unable to entertain complimentary service.Good luck,Chris P, President
12/16/2014I and the entire organization are disappointed to learn about this situationWe are in the business of moving people, it is how we make a living and provide for our familiesTo think that we missed an opportunity to help one of our customers get moved is very disappointingI read your letter and commentsI discussed these in detail with my teamThe final step of the process to actually get assigned a crew never happenedUntil my staff gets confirmed and signed paperwork, we do not schedule a crewYour paperwork was not received in time.My entire moving team has an incentive to schedule and preform moving servicesWe never received an executed contractI am sorry about the inconvenience, but I am unable move someone who has not finalized their contract.Upon getting the finalized contract, my staff sends an email to confirming receipt, they call to collect payment for the services scheduled, they call to confirm the arrival time of the crewNone of these things happened, because we never received your signed contract.Anyway, we are very sorry this happenedWe often move people in less than days, and look forward to another opportunity to be of serviceWe have a great staff of family men that preform the moving serviceWe had no contract so I am unable to entertain complimentary service.Good luck,Chris P, President
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