D & T Superior Contractors

It is our policy at Acura of Westchester to charge a diagnostic feeIt is unfortunate that a consumer is led to believe that ignition coils and plugs have anything to do with the airbag system of a vehicle.If the consumer decides to have her SRS system repaired we will "as a good will gesture" apply her diagnostic fee to the repair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** ***, vehicle came in with a SRS system failureThis system is an air bag related issue. Unfortunately for her the ignition coil has nothing to do with the air bag system, and it is a good chance that all they did was replace some non related parts, and cleared the SRS
light. Because the initial concern has not been repaired, the SRS light will come back on againWe have not misdiagnosed her vehicle therefore I cannot grant a refundPlease feel free to call me ###-###-####Thank you Elizabeth W*** Service Manager Acura of Westchester ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I LOVE THE STATEMENT OF GOOD WILL - WISH IT HAD BEEN EXTENDED ON MY INITIAL VISIT I WILL ACCEPT THAT THE PAYMENT MADE TO BE DEDUCTED FROM MY BILL ON THE FOLLOWING CONDITIONSTHAT THE COST OF THE SRS SYSTEM BE AT THE DISCOUNTED PRICE OF $THE PRICE QUOTED BY YOUR PARTS DEPARTMENT - I BELIEVE HIS NAME WAS ERIC - THE SAME PERSON WHO ADVISED ME THAT THEY DIDNOT CHARGE FOR DIAGONISTIC SERVICE- ALSO THE LABOR CHARGE SHOULD NOT BE MORE THAT $- WHICH I BELIEVE IS FAIRi STILL DO NOT BELIEVE I NEED A COMPLETE UNIT BUT THIS DISPUTE HAS GONE ON LONG ENOUGH PLEASE EXCUSE MY PREVIOUS MESSAGES AS I AM NOT THAT GOOD AT COMPUTERS HAVE JUST TURNED YEARS OLD IN JANUARYTHANK YOU FOR YOUR ATTENTION TO THIS MATTER
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com: Business contacted me today about the issue raised and agreed to settle the problem from both side.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...

resolved. Thank you for listening.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The srs sytem has not  been worked on . This was just an estijmate from my mechanic. I will address their answer to him and get back.  However, we can investigate their allegations further when I speak to Sal's auto. I was told that diagnostic inspection was done for free and there was to be no charge especially since I don't think a whole system was neceesary.  Let them address that issue.our
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

It is our policy at Acura of Westchester to charge a diagnostic fee. It is unfortunate that a consumer is led to believe  that  ignition coils and plugs  have anything to do with the airbag system of a vehicle.If the consumer decides to have her SRS system repaired we will "as a good will gesture"  apply her diagnostic fee to the repair.

The owner at Acura of Westchester have agreed to give the client a new vehicle