West Herr is dedicated to absolute excellence in customer service provided by honest, responsible and respectful peopleWe strive to provide the best possible sales and service experience to our customersAdditionally, West Herrhas received the Revdex.com's Torch Award for Marketplace Ethics six timesWith all of that said, I am sorry that Ms [redacted] was not satisfied with her experienceTo clarify, the Subaru Forester Ms [redacted] purchased was a new vehicle, never previously sold or registered, and did have miles on itIt is not unusual for new vehicles to have mileage them due to test drivesWe did a full exchange the Subaru toward a new Crosstrek which subsequently Ms [redacted] asked us to take back as well, because she was unhappy with the price she paidIn the spirit of customer satisfaction, we did take the Crosstrek back and cancelled the deal and the financing involved with itMs, [redacted] returned the Crosstrek to us on January 6, and I have attached the release she signed Should you need any further information, please do not hesitate to contact usSincerely, Annette S*** Executive Assistant
West Herr is dedicated to absolute excellence in customer service provided by honest, responsible and respectful peopleWe strive to provide the best possible sales and service experience to our customersAdditionally, West Herrhas received the Revdex.com's Torch Award for Marketplace Ethics six timesWith all of that said, I am sorry that Ms [redacted] was not satisfied with her experienceTo clarify, the Subaru Forester Ms [redacted] purchased was a new vehicle, never previously sold or registered, and did have miles on itIt is not unusual for new vehicles to have mileage them due to test drivesWe did a full exchange the Subaru toward a new Crosstrek which subsequently Ms [redacted] asked us to take back as well, because she was unhappy with the price she paidIn the spirit of customer satisfaction, we did take the Crosstrek back and cancelled the deal and the financing involved with itMs, [redacted] returned the Crosstrek to us on January 6, and I have attached the release she signed Should you need any further information, please do not hesitate to contact usSincerely, Annette S*** Executive Assistant