D & K Enterprises

XPD did contact Mr [redacted] to let him know that there was an error and we would honor his policy, he did let us know that the problem he had was fixed and if he had any other issue he would reach out to XPDPolicy is still activeSent on: 6/15/2:05:PM

We have reached out to Mr [redacted] and have settled this matterAnother check for $will be sent as a settlement Sent on: 7/20/3:24:PM

Mr [redacted] HVAC unit is under the Manufacturer Warranty, per the terms of the policy any unit under manufacturer warranty is not covered and the customer would need to call the manufacturer for help. We did explain this to Mr Panjwani and it is clear in the policy. Sent on: 6/15/2015 2:04:16 PM

Customer did sign a buyout form for $on June a check was sent out and is still outstanding.we have reissued check #for the $that has been agreed upon and are sending it out today via USPS to customer's home address of *** *** *** ** *** ** ***We do apologize for the
inconvenience this delay has caused the customerSent on: 7/27/8:32:AM *** *** ***

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The cost to me for the repair was approximately $245.  After the $45 co pay, they owe me a reimbursement of $200.  
Regards,

XPD did contact Mr [redacted] to let him know that there was an error and we would honor his policy, he did let us know that the problem he had was fixed and if he had any other issue he would reach out to XPD. Policy is still active. Sent on: 6/15/2015 2:05:55 PM

Mr [redacted] HVAC unit is under the Manufacturer Warranty, per the terms of the policy any unit under manufacturer warranty is not covered and the customer would need to call the manufacturer for help. We did explain this to Mr Panjwani and it is clear in the policy. Sent on: 6/15/2015 2:04:16 PM

We have reached out to Mr [redacted] and have settled this matter. Another check for $25 will be sent as a settlement Sent on: 7/20/2015 3:24:30 PM