D & H Distributing Company

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am glad this matter is resolved but I had to escalate to the Revdex.com and to the vendor mentioned in D&H's response (***) to get them to take any actionAdditionally, I was initially accused of swapping parts by my sales rep, which demonstrates very poor customer serviceI will not do business with D&H again Regards, [redacted]

The customer has been credited and refunded for this issue Our vendor had placed the incorrect item in the box to the customer and this complicated the return and credit process as we had to get the vendor, a large, international company, to agree to the return

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am glad this matter is resolved but I had to escalate to the Revdex.com and to the vendor mentioned in D&H's response ([redacted]) to get them to take any action. Additionally, I was initially accused of swapping parts by my sales rep, which demonstrates very poor customer service. I will not do business with D&H again.
Regards,
[redacted]

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
I am glad this matter is resolved but I had to escalate to the Revdex.com and to the vendor mentioned in D&H's response ([redacted]) to get them to take any action. Additionally, I was initially accused of swapping parts by my sales rep, which demonstrates very poor customer service. I will not do business with D&H again.
Regards,
[redacted]

Review: I have waited for 2 months or longer to have your credit department approve our account, not for terms, just for credit card, which by the way does require approval at any other place in the world. My Rep [redacted] at D&H has been not very helpful or responsive so I am left to issue a complaint. My account # is [redacted] and if you guys don't want my business just say so.Desired Settlement: A call explaining what the problem is. My # ###-###-####

Business

Response:

Customer has been contacted as requested and problem explained and resolved

I have waited for 2 months or longer to have your credit department approve our account, not for terms, just for credit card, which by the way does require approval at any other place in the world. My Rep [redacted] at D&H has been not very helpful or responsive so I am left to issue a complaint. My account # is [redacted] and if you guys don't want my business just say so.