We filed a complaint against the company D-eye last week about not receiving a refund from a product that we returned in AprilWe were supposed to receive one by the end of last week, but we still have not received or heard anything from the company since this complaintDo we need to file a new complaint with the Revdex.com because I think our case was closed, or how do we go about continuing this complaint to get the issue resolved?Thank you,***
We will have this return authorization resolved by the end of the week. We are having a difficult time with processing the refund through our international e-commerce platform and will seek another way to process as soon as possible. Attached is the RA form for the record. My sincere...
apologies for this long delay. I know the customer is very frustrated and I take full responsibility for the delay. Thank you. Sincerely, [redacted]Vice President of Global Sales and Marketing - Founder
We filed a complaint against the company D-eye last week about not receiving a refund from a product that we returned in AprilWe were supposed to receive one by the end of last week, but we still have not received or heard anything from the company since this complaintDo we need to file a new complaint with the Revdex.com because I think our case was closed, or how do we go about continuing this complaint to get the issue resolved?Thank you,***
We will have this return authorization resolved by the end of the week. We are having a difficult time with processing the refund through our international e-commerce platform and will seek another way to process as soon as possible. Attached is the RA form for the record. My sincere...
apologies for this long delay. I know the customer is very frustrated and I take full responsibility for the delay. Thank you. Sincerely, [redacted]Vice President of Global Sales and Marketing - Founder