GVTC Management has been in contact with Mr*** to discuss all of his service concerns. On 10/17/Mr*** agreed to trial a GVTC router, instead of his customer owned routerThe technician onsite this was returning 50mb speedsync speeds when
running a speedtest both wired and via W-Fi to the GVTC routerGVTC management will keep in touch with Mr*** over the next few days and weeks to insure he is satisfied with his service
GVTC has made several attempts to contact the customer. As of today 5/13/said customer has not responded to telephone messages left on all available contact numbers. We have also responded with an e-mail to the given e-mail address on the Revdex.com complaint. GVTC is
willing to work with the customer; in providing acceptable service outage adjustment credits and resolving service related issues
GVTC Sales and Service Department will be in contact with the customer to discuss the disputed amount on the complaint and will take appropriate action for resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr. [redacted]'s was contacted on Monday March 28th by the Supervisor of level 2 support. They worked together and Mr.. [redacted]s made changes to his SonicWALL at the business location to allow us to monitor his IP/MAC address. This will tell us more about what his device is doing and how it is acting. I...
have setup a time for a tech to go out on Wednesday to place an Ethernet switch in front of the SonicWALL, this will allow us to put one of our routers next to Mr. [redacted]s SonicWALL. By doing this we will be able to monitor our device and his SonicWALL to see how both devices are operating on his connection. We have logged this complaint on our internal executive complaint log and will continue to work with the customer to resolve.
GVTC understands how frustrating it can be when internet is not accessible. GVTC makes every effort to provide anyone in our service area with internet service. GVTC has reviewed this consumer request in detail and our findings are such. GVTC approached the RV park owner with the consumer’s...
request. Due to several buried utilities on the property that have not been properly mapped the owner would not approve the trenching needed to provide fiber optic services. We offered our alternative satellite broad band service which was declined. GVTC values feedback and strives to provide the best possible options and solutions to our service areas. Tell us why here...
GVTC regrets that Mr. [redacted] has rejected our response. We have provided additional details and information.Regarding pricing, The price is the same when the same speeds are compared. 20mg DSL is the same price as 20mg fiber broadband. We do have a 12mg DSL plan for non-fiber areas only. Mr. [redacted] address is not in a non-fiber area. A fiber installation is no more complex than DSL to GVTC. The fiber equipment may be more complex however the installation of it is not. DSL and Fiber both require a network interface device be placed on the customer’s premise and both technologies require a power source. We are glad to share the wattage information. The self-draw of the power supply is roughly 30-40W while charging the battery, and about half of that when idle. The “added electrical”? If this is referring to the power needed for the NID we would use the same power source that would be used for a DSL modem.If Mr. [redacted] would like to speak to an I&R Supervisor we would be more than happy to set this up.Even though a 12mg DSL installation is all that is needed unfortunately it is not an available option for this address. We hope this answers all questions and provides the information needed for this complaint. Tell us why here...
The complaint has been logged in GVTC internal system. It has been assigned to the appropriate department for the customer to be contacted. More information to come.
Good Afternoon I have spoken to Mrs. [redacted] . I have advised her we will honor the price point 79.95 package with sports and top 100 as well as her 2 extra boxes. Her bill will run about 145.00 a month for 12 months . Customer knows this is not a package that will be available at...
the end of the contract. Customer is OK with everything at this point and has my direct line and will be calling me in the future if she has any other concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted]
Customer has been contacted findings from the Installation and Repair Manager are as follows.GVTC has spoken with Mr[redacted] about the Revdex.com complaint and the FCC complaint. When Mr. [redacted] was installed back in July of 2016, the installer failed to replace the 720 card with the appropriate...
[redacted] card for Gigabit Service. The customer has since been changed to the [redacted] card and currently receiving 650mb off the card - this was verified by technician with an Apple MAC BookPro to the GVTC Netgauge speed test today. In addition I have requested a Network Engineer to assist with speeds out of the PON that services Mr. [redacted] GVTC will be issuing a credit to the customer for the difference between the speeds he was receiving and what he was paying. Mr. [redacted] was satisfied with our efforts and the credit. This complaint will be left open with GVTC' until the Network Team has verified the speeds are within the acceptable range and the customer is happy with them.
GVTC contacted Mr. [redacted] on (7/14/2017 5:55 PM): and provided him the following information.GVTC no longer installs DSL service at the address where Edward is moving to since fiber is available. Fiber Internet service has many advantages over DSL therefore GVTC has made the...
decision to provide fiber to the home in many of our service areas. Fiber provides more reliability, faster speed and better security over DSL service. There is no additional cost to the customer to install fiber to the home. To install fiber, it does require the home have a 110 outlet outside, If the home does not have a 110 outlet a power stick is installed at no cost to the customer. GVTC charges the same price for fiber vs DSL our lowest fiber speed is 20mpbs “SpeedSync” upload and download speeds are the same 20mpbs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They are still working on resolving actual service issues and I am awaiting to receive a bill to confirm all of these changes are made appropriately
Regards,
[redacted]
Our Sales and Service Department has been in contact with the customer to repair all service issues. GVTC will continue to work with the customer until an agreement in satisfaction is met.
GVTC management has contacted the customer to resolve all issues with service. A GVTC technician will be at the premise today. A supervisor follow up will be done Monday to insure customer is satisfied.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory for testing purposes only. I do not wish to have to pay monthly for a GVTC provided router afterwards to ensure a reliable connection.
Regards,
[redacted]
GVTC Management has been in contact with Mr*** to discuss all of his service concerns. On 10/17/Mr*** agreed to trial a GVTC router, instead of his customer owned routerThe technician onsite this was returning 50mb speedsync speeds when
running a speedtest both wired and via W-Fi to the GVTC routerGVTC management will keep in touch with Mr*** over the next few days and weeks to insure he is satisfied with his service
GVTC has made several attempts to contact the customer. As of today 5/13/said customer has not responded to telephone messages left on all available contact numbers. We have also responded with an e-mail to the given e-mail address on the Revdex.com complaint. GVTC is
willing to work with the customer; in providing acceptable service outage adjustment credits and resolving service related issues
GVTC Sales and Service Department will be in contact with the customer to discuss the disputed amount on the complaint and will take appropriate action for resolution.
GVTC is the process of researching the customers issue. We will be contacting the customer to rectify this matter on July 21, 2015
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr. [redacted]'s was contacted on Monday March 28th by the Supervisor of level 2 support. They worked together and Mr.. [redacted]s made changes to his SonicWALL at the business location to allow us to monitor his IP/MAC address. This will tell us more about what his device is doing and how it is acting. I...
have setup a time for a tech to go out on Wednesday to place an Ethernet switch in front of the SonicWALL, this will allow us to put one of our routers next to Mr. [redacted]s SonicWALL. By doing this we will be able to monitor our device and his SonicWALL to see how both devices are operating on his connection. We have logged this complaint on our internal executive complaint log and will continue to work with the customer to resolve.
GVTC understands how frustrating it can be when internet is not accessible. GVTC makes every effort to provide anyone in our service area with internet service. GVTC has reviewed this consumer request in detail and our findings are such. GVTC approached the RV park owner with the consumer’s...
request. Due to several buried utilities on the property that have not been properly mapped the owner would not approve the trenching needed to provide fiber optic services. We offered our alternative satellite broad band service which was declined. GVTC values feedback and strives to provide the best possible options and solutions to our service areas. Tell us why here...
GVTC regrets that Mr. [redacted] has rejected our response. We have provided additional details and information.Regarding pricing, The price is the same when the same speeds are compared. 20mg DSL is the same price as 20mg fiber broadband. We do have a 12mg DSL plan for non-fiber areas only. Mr. [redacted] address is not in a non-fiber area. A fiber installation is no more complex than DSL to GVTC. The fiber equipment may be more complex however the installation of it is not. DSL and Fiber both require a network interface device be placed on the customer’s premise and both technologies require a power source. We are glad to share the wattage information. The self-draw of the power supply is roughly 30-40W while charging the battery, and about half of that when idle. The “added electrical”? If this is referring to the power needed for the NID we would use the same power source that would be used for a DSL modem.If Mr. [redacted] would like to speak to an I&R Supervisor we would be more than happy to set this up.Even though a 12mg DSL installation is all that is needed unfortunately it is not an available option for this address. We hope this answers all questions and provides the information needed for this complaint. Tell us why here...
The complaint has been logged in GVTC internal system. It has been assigned to the appropriate department for the customer to be contacted. More information to come.
Good Afternoon I have spoken to Mrs. [redacted] . I have advised her we will honor the price point 79.95 package with sports and top 100 as well as her 2 extra boxes. Her bill will run about 145.00 a month for 12 months . Customer knows this is not a package that will be available at...
the end of the contract. Customer is OK with everything at this point and has my direct line and will be calling me in the future if she has any other concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted]
Customer has been contacted findings from the Installation and Repair Manager are as follows.GVTC has spoken with Mr[redacted] about the Revdex.com complaint and the FCC complaint. When Mr. [redacted] was installed back in July of 2016, the installer failed to replace the 720 card with the appropriate...
[redacted] card for Gigabit Service. The customer has since been changed to the [redacted] card and currently receiving 650mb off the card - this was verified by technician with an Apple MAC BookPro to the GVTC Netgauge speed test today. In addition I have requested a Network Engineer to assist with speeds out of the PON that services Mr. [redacted] GVTC will be issuing a credit to the customer for the difference between the speeds he was receiving and what he was paying. Mr. [redacted] was satisfied with our efforts and the credit. This complaint will be left open with GVTC' until the Network Team has verified the speeds are within the acceptable range and the customer is happy with them.
GVTC contacted Mr. [redacted] on (7/14/2017 5:55 PM): and provided him the following information.GVTC no longer installs DSL service at the address where Edward is moving to since fiber is available. Fiber Internet service has many advantages over DSL therefore GVTC has made the...
decision to provide fiber to the home in many of our service areas. Fiber provides more reliability, faster speed and better security over DSL service. There is no additional cost to the customer to install fiber to the home. To install fiber, it does require the home have a 110 outlet outside, If the home does not have a 110 outlet a power stick is installed at no cost to the customer. GVTC charges the same price for fiber vs DSL our lowest fiber speed is 20mpbs “SpeedSync” upload and download speeds are the same 20mpbs
A GVTC Manager has been assigned to review this customers complaint and will be contacting the customer within the next 24 hours.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They are still working on resolving actual service issues and I am awaiting to receive a bill to confirm all of these changes are made appropriately
Regards,
[redacted]
Our Sales and Service Department has been in contact with the customer to repair all service issues. GVTC will continue to work with the customer until an agreement in satisfaction is met.
GVTC management has contacted the customer to resolve all issues with service. A GVTC technician will be at the premise today. A supervisor follow up will be done Monday to insure customer is satisfied.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory for testing purposes only. I do not wish to have to pay monthly for a GVTC provided router afterwards to ensure a reliable connection.
Regards,
[redacted]