Cyberlux Corporation

Initial Business Response / [redacted] (1000, 10, 2017/09/02) */ In response to Mr [redacted] 's claim We purchased a used transmission from another salvage yard in Fort Wayne Indiana for [redacted] which was different, we then got another one, which we installed and it was a bad transmission after driving for a day or two [redacted] had the truck towed to a yard in Angola and we picked it up from thereWe then took his transmission out and found a place in upstate Michigan to rebuild it for $***.**...because we are a salvage yard, they were willing to take core transmissions ( I gave cores because had busted brackets) in lieu of cash, we usually sell them for [redacted] each, but we were desperate to satisfy the customer so we took them the core transmissions and $cashWe were told that it would take about a week to rebuild the transmission...it took three plus, because, according to the man I dealt with, they had to order parts on separate occasionsEvery time I got any information on an estimated time frame, I let [redacted] know what they said to me, every time, they did not deliver on the time frame and the customer was angryI tried to make him happy, but the transmission shop kept giving me updates, making me look even worse to the customer when I told him what they told me only to have them not get it dome on timeI drove there to drop off the transmissions, I drove there a week later to get the rebuilt transmission, which was not ready and then they met me in Grand Rapids the third timeI spent every penny he paid me twice over, trying to make the situation rightAfter all was said and done, instead of contacting me, the customer contacted you with a complaint about the rebuilt transmission which has a month parts warranty If you should have further questions or concerns, please call me at XXX-XXX-XXXX in my office or XXX-XXX-XXXX Sincerely, [redacted] I have attached a copy of the invoice from the shop where I had the transmission rebuilt [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2017/09/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are still the company, and the customer had two failed attempts to fix itIf they claim t be just a salvage yard, they should never have said they could do itAnd to continue to try painting a pretty picture, instead of being upfront and honest about things was wrongI understand it's under warranty, but both them and they're choice of vendors are not trustworthy anymore!

Initial Business Response /* (1000, 10, 2017/09/02) */
In response to Mr. [redacted]'s claim...
We purchased a used transmission from another salvage yard in Fort Wayne Indiana for [redacted] which was different, we then got another one, which we installed and it was a bad transmission after...

driving for a day or two.
[redacted] had the truck towed to a yard in Angola and we picked it up from there. We then took his transmission out and found a place in upstate Michigan to rebuild it for $[redacted].**...because we are a salvage yard, they were willing
to take 10 core transmissions ( I gave 12 cores because 2 had busted brackets) in lieu of cash, we usually sell them for [redacted] each, but we were desperate to satisfy the customer so we took them the core transmissions and
$200 cash. We were told that it would take about a week to rebuild the transmission...it took three plus, because, according to the man I dealt with, they had to order parts on 2 separate occasions. Every time I got any information on
an estimated time frame, I let [redacted] know what they said to me, every time, they did not deliver on the time frame and the customer was angry. I tried to make him happy, but the transmission shop kept giving me false updates,
making me look even worse to the customer when I told him what they told me only to have them not get it dome on time. I drove there to drop off the transmissions, I drove there a week later to get the rebuilt transmission, which
was not ready and then they met me in Grand Rapids the third time. I spent every penny he paid me twice over, trying to make the situation right. After all was said and done, instead of contacting me, the customer contacted you
with a complaint about the rebuilt transmission which has a 12 month parts warranty.
If you should have further questions or concerns, please call me at XXX-XXX-XXXX in my office or XXX-XXX-XXXX
Sincerely,
[redacted]
I have attached a copy of the invoice from the shop where I had the transmission rebuilt.
[redacted]
Initial Consumer Rebuttal /* (3000, 12, 2017/09/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are still the company, and the customer had two failed attempts to fix it. If they claim t be just a salvage yard, they should never have said they could do it. And to continue to try painting a pretty picture, instead of being upfront and honest about things was wrong. I understand it's under warranty, but both them and they're choice of vendors are not trustworthy anymore!