CW Fitness LLC

From: [redacted] ] Sent: Monday, March 06, 2017 6:01 PM To: [email protected] Subject: Complaint number [redacted] I spoke to the customer directly on March 2nd in regards to complaint number # [redacted] Late November of 2016, I purchased a business in which I... assumed all of the gym's current members and their contract agreements from prior business owners. Unfortunately, during their short tenure, they created membership agreements in which they verbally lied and misdirected customers during the signature process of the agreement. Dozens of members, like this customer, were misled to believe that after one year, their memberships would expire and they would no longer be charged for a membership even though the contract agreement with the billing company does not state that. I disclosed this information with Customer and we both came to an understanding regarding these unfortunate circumstances. As the new business owner, my team and I are working diligently to identify these situations and secure them appropriately. Best,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

From: Chris W[redacted] Sent: Friday, November 17, 2017 5:40 PM To: [redacted] Subject: ID [redacted]   Hi [redacted]   I personal spoke to [redacted] on Nov 14 2017 and we discusses that all his issues were resolved.    He mentioned he'd be in...

touch with you to take his complaint down with Revdex.com,   Thank you and hope all is well.

From: [redacted]] Sent: Monday, March 06, 2017 6:01 PM To: [email protected] Subject: Complaint number [redacted]   I spoke to the customer directly on March 2nd in regards to complaint number #[redacted] Late November of 2016, I purchased a business in which I...

assumed all of the gym's current members and their contract agreements from prior business owners. Unfortunately, during their short tenure, they created membership agreements in which they verbally lied and misdirected customers during the signature process of the agreement. Dozens of members, like this customer, were misled to believe that after one year, their memberships would expire and they would no longer be charged for a membership even though the contract agreement with the billing company does not state that. I disclosed this information with Customer and we both came to an understanding regarding these unfortunate circumstances. As the new business owner, my team and I are working diligently to identify these situations and secure them appropriately.     Best,