Cutting Edge Lawn Center

Initial Business Response / [redacted] (1000, 10, 2015/11/10) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aol.com The customer did rent a chainsaw from my store as stated but the reason the chain kept falling off was because the person he had operating it was using the saw with the brake on and readily admitted to doing soThis is an improper way to use a chainsaw and is not in any way a defect of the equipment but simply operator errorThe customer assumes responsibility for whomever he is allowing to use the sawHe assumes that the worker knows how to use it correctlyThe worker didn't know how to use it correctly which is why it was stoppingHis inability to use a saw correctly is not my faultMy chainsaw was in good working orderI would've been agreeable to working with the customer on fixing his own saw but he became hysterical, raising his voice and threatening me when I tried to point out his workers errorThe dollar amount is negligible, the point is that we value our customers and we do not rent or sell defective equipmentHowever, I cannot allow customers to become verbally threatening to any employeein my shop, as I try to maintain a safe work environment

Initial Business Response /* (1000, 10, 2015/11/10) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@aol.com
The customer did rent a chainsaw from my store as stated but the reason the chain kept falling off was because the person he had...

operating it was using the saw with the brake on and readily admitted to doing so. This is an improper way to use a chainsaw and is not in any way a defect of the equipment but simply operator error. The customer assumes responsibility for whomever he is allowing to use the saw. He assumes that the worker knows how to use it correctly. The worker didn't know how to use it correctly which is why it was stopping. His inability to use a saw correctly is not my fault. My chainsaw was in good working order. I would've been agreeable to working with the customer on fixing his own saw but he became hysterical, raising his voice and threatening me when I tried to point out his workers error. The dollar amount is negligible, the point is that we value our customers and we do not rent or sell defective equipment. However, I cannot allow customers to become verbally threatening to any employee. in my shop, as I try to maintain a safe work
environment.