Customized Personal Childrens Books

All copies of signed documents were given to [redacted] (co-buyer) when she took delivery of the vehicle.  I can request the deal from off-site storage and send photocopies and upload here or send via email.  Please advise a preference.I can always be reached by phone at [redacted] or [redacted] Thank youChris P[redacted]General Manager[redacted]

Mr. [redacted]'s complaints and requests that pertain to the vehicle need to be directed toward the manufacturer.  VWNS has gone above and beyond to help facilitate a resolution.  VWNS had VW of A send in their Quality Technical expert and had a VW Master Technician drive the vehicle for a...

number of days, both of which were unsuccessful in finding any issue with Mr. [redacted]'s vehicle.  The end result is VW of A and VWNS denying this claim.   VWNS did agree to buy Mr. [redacted]'s vehicle back as an outright purchase.  When an initial offer was made, $40,000 was the dollar amount.  Mr. [redacted] chose not to accept the offer at the time.  Vehicles do not hold value, vehicles of higher value depreciate very quickly as such Mr. [redacted]'s vehicle continues to lose value and VWNS cannot honor initial offer.    Attached is a current "Kelly Blue Book" evaluation for Mr. [redacted]'s Touareg.  A dealer purchases vehicles at "auction value", which is $33,903 for this vehicle.  In an effort to again go above and beyond, VWNS will purchase Mr. [redacted]'s vehicle for $36,000 (offer valid until 6/30/2016).    This is the first we have ever heard of any missing items.  When Mr. [redacted] left his vehicle with VWNS, he was informed to remove all items as VWNS will not be responsible for any personal items.

This dealership is not being truthful. I did report the missing items, I have a voice message from the service manager on one of them indicating he would look at camera footage to see if they could find the person who stole the items. I never heard back from them. Mr. P[redacted] did indicate they were able to duplicate the issue, but they felt is was a similar issue with all Touareg's thus was a common defect and could not be corrected. I can't imagine a vehicle losing $4000 in value between my conversation with Mr P[redacted] and 2 weeks when I called to accept his initial offer. He is now offering even less. I am not concerned with the blue book value and Mr P[redacted] making additional money of another transaction with me. I am concerned that he and his dealership make this right. He is my advocate with VW. I am losing now over $14,000 on the transaction if I accept his current offer. I am merely a consumer. VW Scottsdale is a business with a lot more financial resource than I. They should at a minimum meet me half way, not attempt to make additional profit from an unsatisfied consumer. I reject their self serving offer at resolution.