Custom Spray, Inc.

Initial Business Response /* (1000, 5, 2015/07/15) */
This complaint is not quite accurate. This customer has been with our company in 2006, 2008, and most recently 2013-2015.
This is an industry standard to continue service to ensure uninterrupted and correctly timed applications. It is not our...

intention to deceive any current or potential customer as this
policy is printed on every estimate and every invoice that is left with the customer.
We would be more than happy to discuss this with the customer without the use of a public forum.
Please contact our office to resolve this matter. You may call 330-861-5035 or contact us online at www.CustomSprayInc.com

Initial Business Response /* (1000, 5, 2016/06/17) */
We were notified by this customer of his complaint about his lawn. Our employee spoke to him on the phone and asked about his watering practices to help evaluate what the potential problem may be, which he indicated included watering every...

night. This is a very bad practice that can cause many many problems. We would need to evaluate the lawn further since any application we did was done during cool mild weather with products that do not cause damage.
As we offered to take a look at the property to ensure no damage had been done and attempted to setup a time to evaluate the lawn to get it back into shape, Mr. Antro hung up the phone on our employee refusing to speak with us.
We have offered and are willing to evaluate the property, however we have not been given the opportunity to do so since our calls are terminated by the customer.
Initial Consumer Rebuttal /* (3000, 7, 2016/06/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Blaming customer is there excuse.I tell people to think twice about having someone take care of their lawn.if they ruin it oh well.