Custom Heating & Cooling

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is my response to Crown Acura's response to my complaint # [redacted] The shocks were not fine at anytime until I paid $to replace them with [redacted] ***I brought the car back on 10/5/to have the acura mechanic check my shocks, the bumpy ride was extreme, They claim to have driven the car , they did not, they Looked at the shocks while on the lift(As stated on my work orderThe opportunity to inspect/repair the vehicle was given, the purpose of my visitThe cost of their shocks is more than twice the cost of the genuine parts that my mechanic did the work All of CROWN ACURA's used cars are AS IS, which tells you the type of dealer they are.Thank you

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

We are in receipt of your complaint #1*** *** *** vsCrown Acura of RichmondThankyou for the opportunity to investigate this matter. *** requested the AService, which is moil change and transmission partial drain and ftll, per the Acura manufacturer
se:rvice schedulePerforming the transmission service we only change quarts per Acura and not the total quartsThis was explained to Mr*** at the time of service and is reflected on his invoiceIn order to completely change the color of the transmission fluid a complete flush would be needed which is an additional charge. In the interest of customer satisfaction, we are willing to refund the $as a gesture of goodwillWe certainly appreciate Mr*** business and apologize if this service was misunderstood,Please let us know if you need anything further

Dear ** ***.We are in receipt of your complaint #***, for ** *** *
*** against Crown Acura RichmondThank you for the opportunity to look
into this matter.We have reviewed the inspection report and work orders for
this vehicle. On 9/2/our technicians
drove the vehicle and
completed an inspection, prior to this saleAt that time
the shocks were in working order, vehicle drove fineGiven the age (years
old) and mileage (140,000) it is not out of the ordinary for wear and tear
items to need replacing.The vehicle was brought back to us on 10/5/with several
items to be checked; one of which was the complaint that the vehicle felt bumpy
when drivingWhen it was driven by technician then did not feel anything
unusual for the age/mileage.We strive for customer satisfaction and would like to have
been given the opportunity to inspect/repair the vehicle when the customer was
told the shocks were frozen, however this was not providedIn closing, these
are wear and tear items that were on an “As Is” vehicle, therefore we decline
the request for reimbursement

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I'm not satisfied with this resolution for the following reasons:
1.      
It is claimed that the air conditioner is now fixed. 
I was reassured that air conditioner is
fixed the first time it broke down. Then it again stopped working within 4 weeks. I read the explanation provided to Revdex.com by the [redacted] merchant, but it is not what I was told during the repairs. At the [redacted] showroom I was explained that there was issue with "O ring" the first time which was replaced thus fixing the issue. The second time, initially I was told there was issue with " expansion ring' and later on I was told there was a leak. For now, I'm not sure if the problem is fixed.  How can I be sure that there won’t be any more problem? How
many more trips do I have to make to showroom? How many days will I have to
rush out of my work to get the car fixed? 
2.      
The primary reason I bought a new car was for
reliability, I wanted to get a car that wouldn’t break down. I have enough stuff going on in my life and I
want to avoid car-repair issues (time, $) as much as possible. If I have to
make 3 trip to showroom within a month to get a “new” car fixed, I’m not
getting the worth of the money I spent.
3.      
So far I know that there was a defect with air
conditioning. I don’t know what other concurrent defects it has. Are there any other defects with safety
features? I just have to hope that there is nothing else wrong which may lead
to a major accident. 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is my response to Crown Acura's response to my complaint #[redacted]. The shocks were not fine at anytime until I paid $1128 to replace them with [redacted]. I brought the car back on 10/5/16 to have the acura mechanic check my shocks, the bumpy ride was extreme, They claim to have driven the car , they did not, they Looked at the shocks while on the lift. (As stated on my work order. The opportunity to inspect/repair the vehicle was given, the purpose of my visit. The cost of their shocks is more than twice the cost of the genuine parts that my mechanic did the work.  All of CROWN ACURA's used cars are AS IS, which tells you the  type of dealer they are.Thank you

We are in receipt of
your letter dated June 1, 2017 for the case #[redacted]. We appreciate
the opportunity to look into this matter and respond.Our records show, the first time the vehicle came in it was
low on refrigerant with no obvious leaks in the system. We perform an evac...

and
recharge of the refrigerant and added dye to the system in case it leaked again
we could determine where the leak was occurring. When the vehicle was brought
back in the second time, the dye indicated the low side fitting was occurring. We
ordered and replaced the low side fitting. At this time we do not have any
reason to believe there will be any need for further repairs to the a/c please
have them reach out to us.We certainly understand our customer’s frustrations. We strive
for excellent customer satisfaction when repairing vehicles by providing
alternate transportation to ease some of the inconvenience of having a vehicle
in for repairs and work diligently to finish the repairs quickly. These are
things we can control however, vehicle malfunctions are not something we can
control and therefore if the customer feels they have a quality concern about
the vehicle we would suggest they contact the manufacturer.Thank you again for the opportunity to respond.

We are in receipt of your complaint #[redacted] vs. Crown Acura of Richmond. Thank you for the opportunity to investigate this matter.We have looked into each of Mr. [redacted] concerns. The refund check for the cancelled product was received and posted by [redacted] (lienholder) on /28/17. The...

check for the tag difference was returned to us noting bad zip code, we have corrected the zip code and will mail this today. We apologize for the delay resulting from the zip code error. Enclosed with this letter are copies of the checks in question and the envelope.We certainly appreciate Mr. [redacted] business and apologize again for the delays. Thank you again for the opportunityto investigate this matter.Please let us know if you need anything further.Sincerely,Silas U**