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Custom Foster Saddles

8195 CR 151, Kaufman, Texas, United States, 75142

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Custom Foster Saddles Reviews (%countItem)

Business was paid $2470 on 11/4/19 for custom saddle. Saddle has not been delivered. business unwilling to refund money.
I reached out to Chali, owner of said business, on 9/1/19 while she was in Hattiesburg, MS offering people to try the fit of her saddles. October 29, 2019 I reached out to her through Messenger and Instagram to place order and send payment. She wanted payment thru Facebook Messenger Chali ***. I was unable to do so despite multiple attempts. I sent her message of messenger for a 13.5" Foster saddle all rough out with white buckstitching and custom conchos. I sent a personal check *** dated 10/30/19 to Chali *** for $2470.00 to cover the saddle and cost of shipping. It was sent via mail to *** County Rd *** Kaufman, TX XXXXX. The check cleared Regions bank and out of my banking account on 11/4/19. I reached out to her on 11/5/19 asking for invoice however her response was she would send it with the shipment of said saddle. I reached out again on FB Messenger 11/21/19 asking when it would be delivered- her response 6/8 weeks. I responded again on 12/20/19 inquiring about shipment- her response was 8/10 weeks due to Christmas and holidays that she had not accounted for originally. I reached out again inquiring on saddle's progress on 1/16/20 with a response of "we are taking our time to make sure quality is top." I responded again on 2/1/20 for an update. She then informs me that she is in a financial bind and that it would be another month ultimately. I responded again on 3/2/20 and 3/3/20 inquiring again and that can I just get a refund at this time since it had been 4 months; her response I don't have the saddle or money to send. She asked if she could send the refund in monthly installments. I do not feel this appropriate business etiquette and I as a consumer was not given an option like that when making the purchase. I did respond that I would seek legal counsel, however I felt this was a better resolution if it can be handled this way.

Desired Outcome

I would like a refund of the money sent to this company in the amount of $2470. I do not wish to receive the product at this time. Also based on some investigating the companies Facebook page, it appears the company has not sent saddles or returned money to multiple people- other consumers need to be notified of how shady this business is.

I ordered a custom saddle through *** who had started her own saddle making business. She allowed two payments to be made. I paid $1,700 on October 27th and paid $1,000 on January 23rd. It has been four months and I still had not received my saddle. When I asked her a few weeks ago she said they were behind on business. I asked her again today when she informed me she was unable to complete my saddle and does not have the money to pay me back. If I didn't reach out to her again today I strongly believe she would have left me in limbo. She says she will try to make 9 payments over the next 9 months but this is unacceptable. I had to pay her in two payments and I dont trust that she will pay me back nor do I think waiting for 9 months is acceptable. She has several other people she did this too as well and she is refusing to tell me what she did with my money.
Product_Or_Service: Custom Barrel Saddle

Desired Outcome

Refund I would like my money back in full of $2,700. She should have to sell her assets to pay me back.

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Address: 8195 CR 151, Kaufman, Texas, United States, 75142

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