Custom Decorators

1st of all the installers were on their own time schedule, which seemed the most important to them, Never mind that I was a paying customer and waiting for a service. Because they lived further away from me they were never wanting to come in town because they would meet traffic so they kept putting off and putting off and putting off coming out to install my blinds. Or, they had travel plans or other personal plans why they couldn't come out. When the blinds 1st arrived one set was broken but they installed it anyways saying that it would be quicker to install them and wait for new ones rather than to send those ones back(?). And then waited months for a call that didn't come to say the blinds were in and they would be correcting them. I didn't know what was happening,
Nobody reached out to update me on anything; I tried to reach out to Custom Decorators after some time & couldn't find a #, I had to go to the website to put in my work order# & explain the issue. Well I did that & nobody got back to me. Finally called the installers directly. All in all super unhappy with the customer service and it took from June to December for me to have installed blinds. Also when they did come back to reinstall and fix the broken blind, it was clearly a different size and sticks out. It does not fit properly and is tight against the window, but I have had enough and don't feel like waiting another 6 months to have it corrected so I will just live with it. VERY poor service! DO NOT ever go thru Costco for this service or use this company!

Hello Revdex.com,Just want to confirm that the Installation of the last items is scheduled for tomorrow, 2/21/2018.We are happy to discuss compensation for the experience, once the job is completed.Best Regards,Karin B***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Dear Revdex.com, Thank you for this opportunity to address our client’s concernsWe received this information directly from the client, and have taken action to correct the issues with their orderWe have reordered product and provided an Estimated Ship Date of 2/7/ Once the Installer receives the product, he will be able to schedule the installation, on a date that works best for the clientWe apologize for the errors and will be working with the client to compensate for any inconvenience and frustration Best Regards, Karin B***SrManager, Client Experience