Custom Creations Construction

BEWARE! DO NOT HIRE! Custom Creations Construction (CCC) owner made false promises on project completion timelines, disappeared from the project site for weeks or months at a time while being unresponsive to phone calls, voice mail messages and text messages, and not fulfilling each phase of the project through proper finish to Code despite providing it in writing. He also became suddenly responsive and reappeared to do minimal work for part of a day in order to receive the next payment or "draw" as he called it.

I never saw all the materials he said he spent my money on even though he told me that he only purchases materials specifically for my project and that they would be shipped to my project site (home) the day before or on the start date. When he and his crew did show up they brought some materials and often took trips to local *** stores to buy other materials "on the fly".

Owner was not be able to meet any of the project timelines that he promised. He promised my screen porch would take 5 - 7 days to finish and gave me a start date of 2 weeks later from the day I gave him my 1st payment (deposit for the materials that were never shipped). He didn't start until over 3 weeks later after my repeated text messages and calls demanding to know when he'd be out to start the project. He responded saying "Sorry, there must have been a misunderstanding."

During the full 5 month ordeal, weeks and months went by without seeing the owner or his crew and the owner inconsistently responded with various excuses for not showing up on site or he didn't respond at all. During one of the few times he and his crew showed up, he broke one of my back bedroom windows when a piece of wood he was cutting flew into the glass pane. He pointed it out to me while joking and laughing about it and saying he'd have it repaired right away. That took 6 weeks of me repeatedly demanding that he get the widow fixed. The irony is that windows are a central focus of his business.

When the owner finally hired an experienced contractor to build the bulk of the screened porch who worked very hard for 6 consecutive days, 8 days total, the project was into its 5th month. On the last day of this last week, the owner arrived on site with a teenager by his side, and he rushed his contractor to finish what he could of the porch as soon as possible while the owner rushed to install an electrical line and junction box for a ceiling fan in a haphazard and dangerous way that was not to Code. And I had to stop him before leaving my project site for good to get him to finish the outside roof trim. He didn't have the proper roof eave trim material on hand like cedar or other wood to match my existing house roof trim, so he asked his contractor to slap up a thin piece of wainscoting. And he only attached it to 1 of the 3 sides of the roof so it didn't match the other 2 sides of the roof. He wouldn't have put any trim up at all if I hadn't stopped him before leaving and asked him about it.

The owner also did not "finish" the job with proper siding on the outside of the porch and did not replace the siding on the chimney that was agreed to per the contract. I had to hire a separate contractor to complete those tasks including proper roof trim on all 3 sides of the screened porch to match my existing roof eaves. And I had to hire an electrician to re-install the electrical line and junction box for the ceiling fan properly and safely to Code. I also had to reinforce the screen porch post footers with additional cement to bring them to Code.

All in all it was a stressful, challenging and extremely unpleasant experience working with the owner of CCC and I wished I had never hired him. The work he did was not properly done to Code - he actually told me he didn't need to get any building permits b/c it wasn't considered "living space". I had to submit a credit card dispute on one of the payments/draws, nag and badger him with numerous text messages and phone calls, voice mails and threaten to take legal action to get him to finish the job. But even after all was said and done, the project was not completed properly to Code or finish or within the agreed to timelines per the written contract, which is technically a breach of contract on his part. I just want to warn others not to hire him and spare them the negative experience. No matter what the owner says he will or can do, don't believe it!

What a surprise. I wish I had seen the comments below before hiring *** and the company he represented at the time to re-do my siding on my house. My story is no different than the ones below...half the money up front, demolition, and disappearance. Didn't answer the phone or respond to text messages. Unfortunately, my job was a siding job and demolition consisted of tearing the old siding off and putting it in a dumpster. All of that occurred within 1 week and then it sat and sat for two months exposed to the elements. I threatened a lawsuit and was finally contacted by the owner of the company *** WAS employed by. This occurred last summer *** Regardless, I'll be a very happy poor reference for *** in court if it comes to that, and I hope it does.