Custom Basements of New England

Lisa, Joel and crew did a great job managing our basement finishing project this past year. They were detailed, thorough, and clean. They cleaned up each night and everything was well organized. We've received so many compliments from visitors who have seen it. They love how well the space was transformed. We've given Lisa's contact info to others who've expressed interest in finishing their basements. We would use them again in the future!

It was a pleasure working with Lisa and her team to design our family room/play space. Lisa was patient and took her time to meet with us several times to ensure she was delivering exactly what we were looking for. The workmanship and quality of her products shows very well when we got the exact space we wanted in the end. Lisa was very accomodating to let us pick out specific items for our bathroom. Thanks to her and her team, we have an extra 800+ square feet of space that is versatile and functional. For now it’s our movie room and also my children’s play room. With a 3/4 bathroom we can easily turn this into a functional guest room when needed.
Her team came in and out very unobtrusively while they were dedicated to the project. They were able to finish the bulk of the project in 6 weeks. We love our new space.

Did plenty of homework before hiring Custom Basements, including visiting few places they had done. Our experience was very positive. Very good insights from Lisa during the design process. Finished pretty much on schedule considering that we requested several changes during the construction. She accepted the changes and did not create budget problems. Once finished we had an issue with the local inspector, who was requesting additional safety features. The company managed everything until we got the full inspection approval done. I have already recommended this company to other friends who have also hired them and were pleased with the work done. As during any construction, a key component is stay on top of the project at all times.

Lisa and her crew at Custom Basements transformed a completely unfinished basement into a beautiful space for my son, daughter-in-law and brand new grandson, including the addition of a full bathroom and wet bar. The work was finished on time and in plenty of time for the new parents to get settled before the arrival of their baby. From the first meeting with Lisa until the last punch list item was completed, I was extremely satisfied with the project. I can't say enough about the project manager, Joel, who pointed things out to me that needed attention in my basement that weren't necessarily in the scope of the project but that they took care of. I met a lot of the contractors - plumbers, carpenters, electricians and painters who were all polite and professional and did great work. We looked at two other basement companies and I know we got the best value with Custom Basements of New England!

We needed to finish our basement to get some extra space with the arrival of a new family member. We decided that Custom Basements of New England (CBNE) were the company that were going to deliver the best results for us, after looking at and speaking with a range of options. We had done our research on finishing basements and knew that we wanted to go with a breathable wall system that would not mold in the event of any basement water and CBNE offered exactly what we were looking for.
We initially met with Lisa (owner) and showed her the space. She took all the measurement needed and was able to get us a quote very quickly and it was very reasonable for what we were looking for. We also had a deadline with the arrival of the baby on the immediate horizon and so needed to work to that. Lisa and the team were able to meet this deadline and beat it in fact by a couple of weeks, giving us much needed time to get everything in place and ready. Throughout the whole process there was never any issues with communication and Lisa was very quick to respond to any questions and queries we had. Despite being a relatively small project, at no point did it feel like we were a second thought and were always kept up to date with the workflow process.
The team of people that installed the basement were really great, working solidly and professionally, not cutting any corners and delivering exactly what we were looking for. From the framing out, at the start to the electric install and then the bulk of the finishing work, the team at CBNE were great all-round.
An important part of the process for us was to make sure that everything was to code and inspected, so that when we come to sell the home in the future we wouldn’t have any headaches there. Lisa set up all the needed inspections and they were all carried out and sign off without any issues.
It’s really great to have added a nice, clean, modern, useable space to our home and having this space as my home office, has meant we can grow our family without feeling cramped. We are very thankful that we found the Lisa and CBNE and look forward to making the most of our new space in the future. If we ever move and need a basement finished again, these guys will be the first that we turn to, without a doubt!

Lisa and her team custom built our basement a couple of years ago. From start to finish everything was professional. They delivered on all their promises, were very timely. During the entire process they kept and disturbances to the family at a minimum. Her staff were very curteous and very helpful. Lisa is prompt extremely responsive and very friendly. She has a great memory and remembers every detail very vividly. Her team also installed our last minute request of a projector TV. This is a 5company and I highly recommend them for any basement project - *** and

Really enjoyed working with the owner and her team. They are professionals and know how to get a project done on time and on budget. Being experts in basements and remodeling, when you hit inevitable unforeseen snags, they will have likely seen it before and have suggestions. The professionalism of the team is impressive, which is important with work men and women coming and going from your home. Also worth noting is that the owner, Lisa, is good at design suggestions. When we were uncertain about our ideas, floor plan, and color choices, she had helpful experience and guidance.

Excellent, efficient, thorough, attention to every detail-- Extremely pleased with everything-- very happy I didn't go with other competitors. Worth every $$ spent on this basement! Thank you so much Lisa for being so professional. Would recommend to our friends and family.

We were really happy with the services provided by Custom Basements of New England. From the initial planning with Lisa to the construction work by the team, there was careful attention to detail and every effort made to meet our expectations. We are delighted with our finished basement and look forward to using our new media room and gym.

The entire team at Custom Basements of New England did an amazing job finishing our basement. From our first meeting with Lisa in January, our whole family was in agreement that they were the best choice to help us finally begin to turn what had only been a dream for decades into a reality.
The project was started right on time, completed on time, and within the quoted budget. Throughout the project, Lisa was quick to respond to any questions I had along the way. As the framing and walls went up, I had some questions and the team was always readily available to discuss and offer suggestions.
We have to add that Joel, Nate, Humberto and Holland were amazing to work with. I was very impressed with how efficient the overall construction process went. The space is not huge so staging materials could have really been an issue. The workers were extremely neat and very efficient. The clean up was done very well between phases and material deliveries were coordinated for the upcoming phases so the basement was never overcrowded.
Custom Basements of NE helped us take that “final step” to make our dream space into a reality. The final product far exceeded any expectations we ever had and we are now enjoying furnishing our beautiful extra living space, including the additional full bathroom. It’s funny, but this great new space seems to make the rest of our house look like it needs a serious facelift.
We would highly recommend Lisa and the entire team at Custom Basements of New England as they were professional, courteous, and extremely capable.

TLDR - Custom Basements of New England are a truly top-notch company from project inception to job completion. Lisa, the owner, and their entire staff are true professionals who do quality work for a fair price and we couldn’t be happier with finished basement. You can’t go wrong.
We knew that remodeling our basement was going to be a daunting experience. We live in a somewhat older house built in 1967 and our basement wasn’t much to look at. It had low ceilings, exposed concrete walls, half the floor was simply the poured concrete foundation and the other half was 70’s-style rolled yellow linoleum. The few walls that existed were haphazardly framed with dark brown, wood paneling. Throw in three to four owners’ worth of “improvements” to electrical and plumbing snaking through the basement walls and ceiling joists and you had our basement. We needed to ensure that whomever we chose for our basement project had the experience and skill to deal with all these problems. We’re glad we did our homework and landed with Custom Basements of New England.
Our basement project was a fairly large job encompassing approximately 850 total square feet of space. In addition to dealing with the complications mentioned above, we wanted space for a home office, a kid play/video gaming area, a small workout room and a bathroom/laundry room. We got three bids for our project. We got one from ***, Custom Basements and a smaller contractor. All bids were within $8,000 of each other - not bad given the size and scope of the project. Custom Basements was the middle bid. *** was the highest and this was after all their “discounts” and of course the obligatory “but if you agree to the project right now” we’ll take off another $10,000 BS. The small contractor was the lowest but within range of the other two bids. He was ruled out pretty quickly because of the “deer in the headlights” look the poor guy had on his face from the moment he saw the condition of our existing space. We decided to go with Custom Basements. Not because they were the last man standing, but because of the professionalism and first interaction we had with them.
Lisa, the owner, and Joel, our future project manager, came out to our house and toured our existing basement as we went over the grand plans we had for our space. Lisa and Joel listened attentively to our desires and skillfully pointed out potential pitfalls to our project based upon their many years of experience. Things that we hadn’t even noticed or considered. They were helpful and offered alternatives to what they saw as impediments to what we were trying to accomplish. They put us at ease. When we got the bid from Lisa, we knew we had found the right company.
The pre-construction process was painless. The contracts were straight forward - no hidden discounts or “specials”. What was and wasn’t included in the project was spelled out in great detail so there would be no confusion later. Together with the team, we discussed and set various project milestones so we could all track the progress of the construction from demolition to the job’s completion. This level of detail should not be overlooked when deciding on your contractor. This whole process helped to put us at ease.
Our on-site contractor was Dave. Dave was a true professional. He showed up every day on time and ready to work. The breadth of Dave’ skills was impressive. He was involved in every phase of the construction. He did demolition, framing, sheetrock, taping, mudding, painting, flooring, drop ceiling, finish carpentry, and more and did it all well. He was a joy to work with. The quality of his work is truly what makes our basement special.
Another worker on our job was Joe. He was a big help early on with demolition and he showed up every couple of days to deliver materials, haul away debris and lend Dave a hand if needed. He was was the one who laid the tile in our bathroom and it came out awesome. Joe was a hard worker and an important cog in the overall success of the project. His role and professionalism should not be overlooked.
As mentioned previously, Joel was our project manager. He was on-site a lot, often daily. He helped keep the project on task and on time. He also liked to get his hands dirty helping out and pitching in where needed. In addition to overseeing Dave and Joe, Joel was instrumental in the coordination and communication with the subcontractors used on the job. We would like to give special praise to Plumbing and Heating Solutions out of Deerfield, NH and All American Electrical Corporation out of Mason, NH for their quality work. Joel coordinated the plumbers, electricians and painters with ease and professionalism. A project of this size is certain to hit a few bumps along the way and any issues of craftsmanship that arose from any source were always discovered first by Joel and often fixed or scheduled to be fixed before we could even notice or bring it to his attention. We really couldn’t have asked for any more out of him.
The project mostly went ahead as planned. We had some slightly significant change orders because it was discovered our existing basement stairs really needed to be replaced for safety reasons and we went ahead and added a seven-foot wet bar midway through the project. Otherwise, we are glad to say that our project finished on time and on budget. And we couldn’t be happier with the outcome.
So if you’re thinking about doing a basement project and you’re unsure of where to turn, you’d be doing yourself a disservice by not checking out Custom Basements of New England. Superb quality for a fair price done professionally.

I recommend Custom Basements for your basement remodel. I had my 400 sq. ft. basement remodeled in 2014 in Quincy MA. I also put in a second bathroom. Lisa and her team were a joy to work throughout the entire project. I had evaluated several basement systems; ***, ***, and several others. Custom Basements were priced competitively not the lowest nor the highest. Most other companies out there were very high pressure sales and *** specifically was off the chart expensive and high pressure.
As with any remodel there can be unforeseen situations that happen. As such, Lisa communicated all changes and she was very fair and made sure we did not go over budget or time. I knew I could call Lisa at any time and she would pick up the phone to discuss any concerns, no voicemails, no emails, etc. Customer service, even after the sale and construction has been stellar. In fact, I had a broken pipe in the basement which required some of the walls to be deconstructed, Lisa sent somebody over to do this for free.
I recommend Custom Basements for your remodel. My basement is a great space and has become the best room in my house.

Great experience! Definitely a 5 star experience. From the quote to the finished product and punch list, they were extremely professional with the utmost attention to quality. Would definitely recommend

It always is a pleasure to work with Custom Basements of New England, LLC on multiple projects over the years. Lisa is the best.

Custom Basements of New England was fabulous, and made our home a much nicer place.
Lisa is extremely thorough and professional in planning the design and setting expectations upfront. Finishing a basement is tough as it can expose many other things that might have been neglected over the past 100 years. She was very patient as we progressed from initially seeking to improve a small area to eventually realizing replacing our antiquated oil heat would open everything up. They provided a fixed quote and timeline.
Once the work started we were very impressed with the crew. They've clearly worked together many times and coordinate well. Lisa and her team came up with creative sound solutions to things like basement casing windows, stairs and in my view went way above and beyond in precision and finish. They coordinated well with our other HVAC vendor to compactly hide all our heat and water behind a good looking utility closet.
We've now got almost 50% more space in the house and have a bright open area for work and play.

This was a fantastic experience, from start to finish. Timely, within budget and resulted in a beautifully perfect finished basement to enjoy for a lifetime.