CUSO Mortgage Inc Reviews (3)
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CUSO Mortgage Inc Rating
Description: Real Estate
Address: 5601 E La Palma Ave, Anaheim, California, United States, 92807
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www.cusomortgage.com
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Revdex.com4747 Viewridge Ave, #200San Diego, CA 92123-1688Complaint ID: [redacted]Re: [redacted]Dear Revdex.com of San Diego & Imperial Counties,We are in receiptr letter dated 03/30/2015 and appreciate you reaching out to us....
[redacted] and [redacted] w_rote a complaint to the Revdex.com in regards to an issue regarding their taxes and insurance. Ourrepresentative [redacted] spoke to [redacted] on 03/25/2015 and addressed her issues and set up anescrow accourtt so there won't be any problems in the future. After receiving the complaintmanagement reacl:led out to [redacted] and she said that she was satisfied with [redacted]'s assistanceand he handled it in an efficient and timely manner. We advised her to contact us should she have anyfurther issues.Again, thank you for contacting CUSO Mortgage, Inc. If I can be of any further assistance please feel freeto contact me.CUSO Mortgage, Inc.5601 E La Palma AveAnaheim, CA 92807.phone [redacted]fax [redacted]
Beware of this company. I have been in Real Estate for 10 years and worked with HUNDREDS of lenders and CUSO was by far and away the worst lender that I have worked with. The original person that gave the approval flat out lied about virtually all the of timelines involved. The communication was almost nonexistant throughout the whole process. The only person we could EVER get a hold of was a junior processor who did not have answers to any questions. The buyer had to ask to speak to management almost every day to get any kind of update. What was promised as a 30-35 day escrow turned to almost 70 days with a very qualified buyer!! Be very careful of this company.
Review: This company has botched our homeowner's insurance FOR THREE YEARS IN A ROW. We are tired of correcting them. We were told, "I am very busy" by a customer service representative last year while addressing this matter. This year WE had to pay our insurance company because CUSO managed to mess up the escrow yet again. We have just received a notice of outstanding charges for the current monthly payment and the payment was on time! No one available when we called to correct them again. This company is a joke!
Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Not applicable
I want a formal apology and I want some [redacted] competence.
Business
Response:
Revdex.com4747 Viewridge Ave, #200San Diego, CA 92123-1688Complaint ID: [redacted]Re: [redacted]Dear Revdex.com of San Diego & Imperial Counties,We are in receiptr letter dated 03/30/2015 and appreciate you reaching out to us. [redacted] and [redacted] w_rote a complaint to the Revdex.com in regards to an issue regarding their taxes and insurance. Ourrepresentative [redacted] spoke to [redacted] on 03/25/2015 and addressed her issues and set up anescrow accourtt so there won't be any problems in the future. After receiving the complaintmanagement reacl:led out to [redacted] and she said that she was satisfied with [redacted]'s assistanceand he handled it in an efficient and timely manner. We advised her to contact us should she have anyfurther issues.Again, thank you for contacting CUSO Mortgage, Inc. If I can be of any further assistance please feel freeto contact me.CUSO Mortgage, Inc.5601 E La Palma AveAnaheim, CA 92807.phone [redacted]fax [redacted]