Curvco Steel Structures

Review: the company called before Thanksgiving to confirm a shipping date of 12/9/13. I requested that the shipping date be delayed for 2 more weeks. I was not ready to receive the building on the 9th. they told me they could not and I again told them I would not be ready but they would not revise the shipping date. When the driver called to deliver I advised him that I could not accept delivery. Curvco found a storage facility and stored the building until I could pick it up. They then charged me $760.00 for the storage charge in addition to the balance due on the building before they would authorize the release. On top of that the storage facility (ADS Logistics) lost some parts and told us we didn't secure them when we picked up the building. Three of us went to pick up the building we can all verify that the parts were not included in the items loaded onto our trailer. Curvco wants over $400.00 to replace the parts plus another $500.00 shipping. I have contacted ADS Logistics (corporate and local) by email and phone. They refuse to replace the parts. I have all of the emails concerning this complaint.Desired Settlement: actually right now I would like Curvco to take their building back and give me all of the money I paid them. Just looking at it makes me sick recalling the stressful nightmare the whole transactions was. I know that probably isn't going to happen so I will settle for the $760.00 I paid for storage and the cost of the parts I didn't get. Unless they can get new parts to me in a few days I will have to make new parts. so I want the $900.00 to cover my costs.

Business

Response:

This letter is being written in response to Revdex.com complaint ID# [redacted] filed by [redacted] on

1-15-2014.

On September 21, 2013, [redacted] purchased a steel building for delivery in November

2013. Starting on October 22, 2013 the factory left messages to try and arrange for delivery of

the building. Finally, on November 6, 2013 [redacted] returned the call to the factory.

According to the factory dispatcher, Don’s call record, she confirmed that she could take

delivery in December between the 9th and 22nd. The dispatcher makes notes on each and every

phone call.

On November 25, 2013 a message was left and returned by [redacted] on November 26,

2013. This call was to reconfirm the delivery date. She asked if she could delay the delivery

“because it was raining quite a bit”. When advised it could delay delivery significantly more than

Ms [redacted] would want (because of the holiday season). She agreed to take the delivery on

December 11, 2013.

The contract the customer signed clearly states that the customer must accept delivery within 14

days of notification it is ready. Paragraph #10 on contract. Copy of terms and conditions is

attached. The type of check required, a cashier’s check, and amount were reviewed with Ms.

[redacted].

When the driver called on December 10, 2013 he was told she could not get the funds until

December 12, 2013. The building was already loaded on the truck and enroute so it had to be put

in storage at a firm in Shreveport, LA. The customer agreed to pay the unloading and storage

fees $760.00.

When the customer came to pick up the building the storage company took a photo of all the

components and the curved angles were there. When the customer came home they did not have

the curved angles. The customer states they never got them. The storage facility stated they gave

them to them and that it didn’t look like they were properly secured on the customer’s trailer

when they left. A picture of the components including the “missing curved angles” that were

loaded by the customer is attached.

The customer requested the curved angles be replaced but was quoted $900.00 to replace and

ship them as the freight is expensive because their size prevents less expensive shipping by UPS.

After this conversation, in our effort to promote goodwill we tried to see if we could reship the

curved angles on another truck going to that area for free. However, the poor weather and lack of

any immediate shipments to that area made this impossible. We also were investigating to see if

it would affect the structural integrity if the parts were cut in half to try and UPS them.

Unfortunately, had the Revdex.com sent the complaint by mail instead of only to the email address we

would have alerted the customer of our efforts. But we learned of the complaint only by accident

while the secretary was looking up our Revdex.com ratings on the internet!!!

We take our relationship with our customers very seriously and have a long history of having a

very few complaints. This is the only complaint in over almost 5 years.

The customer failed to accept delivery once scheduled and have the proper check despite

agreeing to do so in their contract. The customer had from November 6, 2013 until December 11,

2013 to arrange to get the proper cashier’s check for the C.O.D. due on delivery but did not.

That’s over one month.

Furthermore, in a worse case scenario it would have cost the customer only $900 to replace the

missing curved angles yet they went out and bought raw materials (not even fabricated) for more

than that.

Attached is a photo of the goods taken by the customer the day they picked them up and the

curved angles are clearly evident.

We have been in contact with the customer [redacted] and she has advised that they already

bought material to make their own replacement curved angles even though we would be happy to

replace them. It is unfortunate that the recent bad weather worked against what ordinarily would

have been an easy solution to ship the lost components on a truck going through the area.

While we do not feel we caused this problem we are proposing a compromise where we will pay

$1,000 towards the materials and half the loading/storage fees the customer paid for a total of

$1,380. Please let me know your opinion.