Curt Manufacturing Reviews (%countItem)
Curt Manufacturing Rating
Address: 6208 Industrial Drive, Eau Claire, Wisconsin, United States, 54701-8360
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On 1/17/2020 I discovered when attempting to mount my 5th wheel hitch, my Curt Q24 5th wheel hitch system that mounts using the Ford Puck System on my 2012 Ford F350 DRW Truck it was unusable. The frame that holds the 5th wheel hitch head twisted and is no longer usable. It was properly mounted the time I last used it few weeks before. The hitch is rated for 24,000 lbs. My 5th wheel loaded is around 15,500-16,000 lbs. I called Curt Manufacturing's customer service line and spoke with ***. I explained the problem and sent him numerous photos of the hitch system. I told him I had to buy another hitch that day to leave for Oklahoma on 1/17/2020. He received the photos and said he would review them call me back in a few days after reviewing the case with instructions. I began calling around Houston to find another hitch that I could use to leave that day and found several locations that had different brands in stock at various prices. We spoke again on the phone and he said I would have to buy a Curt Hitch if I wanted to be reimbursed by them for the hitch failing. I purchased the only Curt hitch I could find that would haul my RV to leave that night. I could have gotten other brands for a lot cheaper but I did not, I followed Mr. Fox’s instructions and purchased a Curt Q25 hitch system. After multiple calls to Curt over the next couple of weeks hearing nothing from Curt I finally spoke with Mr. Fox today on 2/5/2020. He told me that they would not be reimbursing me for the failed hitch even though it was covered under warranty. This is completely unacceptable. I am now out $1,163.36.00 plus the time, effort, and aggravation this situation has caused me. The did not stand behind their defective product, the complete failure of which would have likely resulted in significant property damage, serious injury ,and possibly loss of life.
Bought a Curt car hitch for my 2011 Cadillac from Trends Auto. Hitch was drilled or cored incorrectly and could not be assembled. Mechanic had to remove the hitch, redrill the hole and reattach it. Side M8 bolts would not assemble also. Will rework these also. Was offered a new hitch but no compensation for assembly. Video sent of poor manufacturing but ignored. Was told by Customer Service, Martin Lohr that my vehicle was at fault. Received 15% compensation from Trends Auto that did not even cover the reassembly.
Do not deal with a company that has no customer support. I should have purchased a better hitch. I thought that a hitch made in Wisconsin would have quality.
Curt MFG has terrible terrible customer service. I had 2 bikes connected to their bike rack and it was my 4th time taking it out. The straps failed and the bike flew off the rack. Fortunately, as a worrier, I connected the bikes together with a bike lock. This is the only thing that saved this bike and all the cars behind me on the freeway. I called curt and Mark told me it was my fault, this was "tested"... I had one strap that was completely ripped and the other straps flew off. They called it a user error, but the other bike was fine? Mark told me it was my fault, their bike racks are tested so its not the companies fault, and the only solution he had was he could send me a new strap. Why would I trust to take this bike rack out again? I just wanted to know I could return the bike rack. I also thought it was interested Mark never asked me which bike rack I was using, how fast I was going, what the conditions were like... Not to mention the bike rack wobbles when driving. Terrible experience. Would never buy from them again. Go with Thule
The customer was asked to supply photos to document the broken strap. Mark supplied the customer with his email address and has not received any information. Mark also advised the customer that because he did not purchase the bike rack from CURT, he would have to contact the retailer that he purchased it from to return it and get his money back. Mark went as far as offering the customer a new strap to make the return easier. The way the customer described his experience made no sense and since the customer would not supply us with photo proof of his claim, we would consider this matter closed until further information was made available.
I was never asked to supply photos, but I gladly will. Publicly too just so everyone else can see. It won’t allow me on this review, but surely send me an email & I will. I have photos. Mark did NOT supply me with his email address. As stated before the call the phone calls are monitored, so go ahead pull the data and listen to the phone call. I was never given an email address, nor asked to supply a photo. I also wasn’t asking for money back, was calling to discuss the issue with your product. Mark DID offer me a new rubber strap, however, a rubber strap is not the concern. The concern was the whole product in general. It made “ no sense “ but yet my bike flew off the rack because your straps failed. What email would you like the photos to be sent to? I am disgusted the lies mark has told you. This is horrible custom service. Re listen to the phone call!
I was never asked to supply photos, but I gladly will. Publicly too just so everyone else can see. It won’t allow me on this review, but surely send me an email & I will. I have photos. Mark did NOT supply me with his email address. As stated before the call the phone calls are monitored, so go ahead pull the data and listen to the phone call. I was never given an email address, nor asked to supply a photo. I also wasn’t asking for money back, was calling to discuss the issue with your product. Mark DID offer me a new rubber strap, however, a rubber strap is not the concern. The concern was the whole product in general. It made “ no sense “ but yet my bike flew off the rack because your straps failed. What email would you like the photos to be sent to? I am disgusted the lies mark has told you. This is horrible custom service. Re listen to the phone call!
We purchased and had installed on our vehicle a CURT Electronic Brake Control device by an approved CURT Vendor to assist in the braking of our vehicle when towing a trailer that immediately failed during the first trailer tow and burned our vehicle to the ground.
We reported the product issue to CURT staff and were informed that an insurance representation would contact us. After weeks of continued phone conversations with the Corporate Staff we have been told lie after lie and no such insurance representative has attempted to contact us.
Based on the extent of damage described by the customer, he was advised to contact his insurance company and start a claim with CURT. He did not want to get his insurance involved and wanted to have the situation handled as a 3rd party claim. I advised him that a process like that would take longer than a standard claim and he was okay with that.
The claim was assigned to an examiner on 3/23/18 and she tired making first contact with Mr. around April 6th. He advised our insurance that his son (***) was actually the one who owned the vehicle and that he'd put the agent in contact with her. He did not supply the agent with a phone number to contact him direct. On April 13th, *** still had not called the agent. On April 16th, she contacted James and was able to obtain a good contact phone number from ***.
The matter is now under full investigation by a claims examiner and fire inspector.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that the CURT statements do not resolve my complaint and are simply an attempt by CURT to pass LIABILITY to others and us as Victims.
As of 5/5/2018 the complaint has yet to be resolved. The loss of our Ford E-350 Dump Truck has been a financial loss which we will not forgive until we have been compensated for our loss. The CURT Electronic brake control devise caused a fire that completely destroyed our vehicle. Furthermore, the investigator hired by CURT was simply another attempt by CURT to pass on the liability. Secondly, the investigator even stated the fire damage was so extensive that he could make a determination as to what component malfunction in the CURT Brake Controller and our case was perhaps was associated with one of the many suppliers that CURT purchases electronic products from to build and sell their device.
We say, regardless of which component in the Curt Electronic Brake Control failed it does not matter as CURT manufacturers the device and their vendor sold and installed the device.
We expect and seek full reimbursement for Truck, Tow Charges and the rental expense of a temporary vehicle that we are incurring while this matter is resolved.
Furthermore, we are prepared to take this matter to court if necessary and will do if we are not satisfied. Not a threat simply the truth.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards