My Mercedes was impounded from the stripes up the road from my house because the key stopped workingIt was early in the morning am, so no key place was open to help us we waited till a key cutter was able to get with us when we returned the car was goneWhen we gathered the funds to retrieve my car from the impound they told us it would be to get the car out which we paidThey gave us minutes to remove the car from the property or they were going to keep it impoundedThey then gave us the option to tow the car from the impound to our house at our expenseWith no other choice we paid for the tow to my house at the shopUpon arrival the driver said the tow was too far and asked for an additional dollarsWhen declined the driver sped off with my car still hitchedReturned to Crash Master and reimpounded my carRecharging all the fees and then someTowing fee, mileage, winching, eservice fee, wait time, a notification fee, and a impoundment fee When we called to as
My son's vehicle was towed and we went to pay the tow fee and remove his vehicle from the lot My son's vehicle would not start so we were going to try to jump start it The lady came out screaming that we had to get off the property and before my son was able to get back into my car the lady locked us into their yard and there was a man yelling from their trailer that he was going to drag us out of there (he used a few choice words) The lady finally unlocked the gate then claimed that I was trying to run her over with my car By this time we had already called the Sheriff's office They were very unprofessional and belligerentWe felt our lives were threatened when they locked us into their yard and the guy yelling obscenities from his trailer window I don't feel that this company deserves even one starThe Sheriff's office explained to us that they would not allow my son to take his vehicle until the next day and that they would not charge him BUT they did charge him an additional night According to the Sheriff's deputy they stated that the owners said that no one is allowed BY LAW to do any mechanical work on vehicles inside of their lot, even if it is just jump starting a vehicle We do not know the laws for running a junk/towing yard I feel she could have walked over to where we were and explain to us that it wasn't allowed and that we would have to remove the vehicle by other means The following morning after my son had to pay for an additional night, they then allowed him to use his portable jump start machine to start his vehicle So why is it against the law one day and the next day it isn't? This company acted very inappropriately and very unprofessionally They told the Sheriff's office that we refused to leave when in reality we couldn't leave unless I would have driven through their gates, that she locked
My Mercedes was impounded from the stripes up the road from my house because the key stopped workingIt was early in the morning am, so no key place was open to help us we waited till a key cutter was able to get with us when we returned the car was goneWhen we gathered the funds to retrieve my car from the impound they told us it would be to get the car out which we paidThey gave us minutes to remove the car from the property or they were going to keep it impoundedThey then gave us the option to tow the car from the impound to our house at our expenseWith no other choice we paid for the tow to my house at the shopUpon arrival the driver said the tow was too far and asked for an additional dollarsWhen declined the driver sped off with my car still hitchedReturned to Crash Master and reimpounded my carRecharging all the fees and then someTowing fee, mileage, winching, eservice fee, wait time, a notification fee, and a impoundment fee When we called to as
My Mercedes was impounded from the stripes up the road from my house because the key stopped workingIt was early in the morning am, so no key place was open to help us we waited till a key cutter was able to get with us when we returned the car was goneWhen we gathered the funds to retrieve my car from the impound they told us it would be to get the car out which we paidThey gave us minutes to remove the car from the property or they were going to keep it impoundedThey then gave us the option to tow the car from the impound to our house at our expenseWith no other choice we paid for the tow to my house at the shopUpon arrival the driver said the tow was too far and asked for an additional dollarsWhen declined the driver sped off with my car still hitchedReturned to Crash Master and reimpounded my carRecharging all the fees and then someTowing fee, mileage, winching, eservice fee, wait time, a notification fee, and a impoundment fee When we called to as
My Mercedes was impounded from the stripes up the road from my house because the key stopped workingIt was early in the morning am, so no key place was open to help us we waited till a key cutter was able to get with us when we returned the car was goneWhen we gathered the funds to retrieve my car from the impound they told us it would be to get the car out which we paidThey gave us minutes to remove the car from the property or they were going to keep it impoundedThey then gave us the option to tow the car from the impound to our house at our expenseWith no other choice we paid for the tow to my house at the shopUpon arrival the driver said the tow was too far and asked for an additional dollarsWhen declined the driver sped off with my car still hitchedReturned to Crash Master and reimpounded my carRecharging all the fees and then someTowing fee, mileage, winching, eservice fee, wait time, a notification fee, and a impoundment fee When we called to as
My son's vehicle was towed and we went to pay the tow fee and remove his vehicle from the lot My son's vehicle would not start so we were going to try to jump start it The lady came out screaming that we had to get off the property and before my son was able to get back into my car the lady locked us into their yard and there was a man yelling from their trailer that he was going to drag us out of there (he used a few choice words) The lady finally unlocked the gate then claimed that I was trying to run her over with my car By this time we had already called the Sheriff's office They were very unprofessional and belligerentWe felt our lives were threatened when they locked us into their yard and the guy yelling obscenities from his trailer window I don't feel that this company deserves even one starThe Sheriff's office explained to us that they would not allow my son to take his vehicle until the next day and that they would not charge him BUT they did charge him an additional night According to the Sheriff's deputy they stated that the owners said that no one is allowed BY LAW to do any mechanical work on vehicles inside of their lot, even if it is just jump starting a vehicle We do not know the laws for running a junk/towing yard I feel she could have walked over to where we were and explain to us that it wasn't allowed and that we would have to remove the vehicle by other means The following morning after my son had to pay for an additional night, they then allowed him to use his portable jump start machine to start his vehicle So why is it against the law one day and the next day it isn't? This company acted very inappropriately and very unprofessionally They told the Sheriff's office that we refused to leave when in reality we couldn't leave unless I would have driven through their gates, that she locked
My Mercedes was impounded from the stripes up the road from my house because the key stopped workingIt was early in the morning am, so no key place was open to help us we waited till a key cutter was able to get with us when we returned the car was goneWhen we gathered the funds to retrieve my car from the impound they told us it would be to get the car out which we paidThey gave us minutes to remove the car from the property or they were going to keep it impoundedThey then gave us the option to tow the car from the impound to our house at our expenseWith no other choice we paid for the tow to my house at the shopUpon arrival the driver said the tow was too far and asked for an additional dollarsWhen declined the driver sped off with my car still hitchedReturned to Crash Master and reimpounded my carRecharging all the fees and then someTowing fee, mileage, winching, eservice fee, wait time, a notification fee, and a impoundment fee When we called to as
My Mercedes was impounded from the stripes up the road from my house because the key stopped workingIt was early in the morning am, so no key place was open to help us we waited till a key cutter was able to get with us when we returned the car was goneWhen we gathered the funds to retrieve my car from the impound they told us it would be to get the car out which we paidThey gave us minutes to remove the car from the property or they were going to keep it impoundedThey then gave us the option to tow the car from the impound to our house at our expenseWith no other choice we paid for the tow to my house at the shopUpon arrival the driver said the tow was too far and asked for an additional dollarsWhen declined the driver sped off with my car still hitchedReturned to Crash Master and reimpounded my carRecharging all the fees and then someTowing fee, mileage, winching, eservice fee, wait time, a notification fee, and a impoundment fee When we called to as