Complaint: [redacted] We am rejecting this response because: My husband and I still haven't received the license plates for the vehicle and feel in a months time this should have been achieved After dealing with a yelling manager, some threats of remove of the vehicle, the stress from not knowing what was gonna happen and having our credit ran for there own entertainmentWe feel like the rest of the legal agreement to be reached Please send us our platesIt took stressful and draining days to send my bank the title to the vehicle, not only were we receiving hateful calls from your company but my bank, who had invested time and effort in helping us get a new vehicleAgain send our plates so we can have a legal truck Sincerely, [redacted]
To who it may concern: Curbside motors sold the car to Miss [redacted] for $never was $quoted are discussed as a price this makes no seanceCurbside motors position in this matter is we were sent a buyback letter from Reliable credit on Aug saying Miss [redacted] was in default and under are dealer agreement we have to pay of the loanAfter paying off Reliable credit we tried to get a hold of Miss [redacted] several times to either bring the car back voluntarily are we were going to have to have it sent out for Repo which would in return add to the balance of her loan that was in defaultMiss [redacted] needs to quite being the victim and start paying her bills than these things would not occur in her lifeHas Far has me telling her family members to get of the lot I do not remember any occasion like that but than again, I guess you should consider the source where it came fromAgain Curbside Motors consider this matter closed and would like the Revdex.com to close this grossly fabricated story closed as well Thank you David L [redacted] Curbside Motors
Complaint: [redacted] I am rejecting this response because:I was not gone for minutes before coming back, again camera footage will show it was less than ten minutes between me leaving lot pulling into [redacted] parking and returning to Lot, Light was never fixed that night Cecil and the finance gentleman had already locked up in their words and no one was there to unlock gate being that we left your lot in the first place after closing time and only Cecil and the finance person was on site the whole time we discussed cars and financing, again camera footage will show my car pulling in to apartment complex with light and signal still out, as for test drive the audacity you have to outright lie baffles me, My boyfriend did not do any test drive as stated he drove to one side of lot to other for me to exchange keys since one, he has no license or permit to drive the car that I don't own, and to have a full on conversation with Cecil about the car runs perfect is laughable as he does not speak or understand English and Cecil does not speak Spanish, and two he on phone with family while he was watching the car with my child in it who by the way can testify along with my boss (also willing to testify) who coincidently had to follow me back to the dealership the next day because lights (brake and Signal) was still out and observed staff popping the trunk trying to figure out why lights are out, car was took back the next day as the concern was not so much lights, but the safety of its drivability due to airbag warning, that your salesperson said was fine and the fact the car was grinding and sagging on left side of vehicle while simultaneously pulling to the right, which I see you failed to address in this response, Your finance person did say that no in house is offered regardless of your website claims by the way we did not go to your website for this car, This is not a case of buyer remorse as you claim and I would of been more than happy to work with company had your employee not outright lied about a test drive and lied about work done on car that night, and since you want to be so keen on sticking to contracts I believe I have a right to hold you accountable to Laws under RCW for dealerships, as for the sticker in window this was not even posted as the car was sitting in your back lot uncleaned as if you just got it in since my boyfriend took pics of car before any paperwork was signed to send to his family he was on the phone with it will show no used car buyer notice in window, that by the way was filled out in front of me at deskWe will be seeking an attorney at this point one for my issues with car and two for statements made by Cecil and this Dealer saying a test drive was done by boyfriend.Sincerely, [redacted] Sincerely, [redacted]
To who it may concern: Mr [redacted] has grossly fabricated his storyFirst of all nothing was promised to Mr [redacted] except to replace of the step bars on his truck that was bought on 3/10/Curbside Motors uses a document with every vehicle sold to customers that states what Curbside Motors owes are work promised to the client after the saleIn this case Curbside Motors sold the vehicle to Mr [redacted] with all Faults except to replace the step bar which the document is in my possession and Mr [redacted] as a copy as well with is signatureI can forward the document to the Revdex.com if you request itCurbside Motors could not find a single step bar so when Mr [redacted] was notified of the situationCurbside Motors decided to buy brand new onesMr [redacted] call the Dodge Store got the part number for me and we ordered it from a local Dodge Store in the areaWhen the part came in Mr [redacted] was notifiedMr [redacted] came to the store in the box was opened in front of him and of my sales managers and the salesman that sold him the vehicle Mr [redacted] acted like he couldn't have been happierCurbside Motors even told him we would put the new step bars on for him at no cost and Mr [redacted] insisted he wanted to put them on at his house we said okay but if he changed his mind give us a call and we would do it I also have a text from me to him that would collaborate my storyWould be happy to forward that as well to Revdex.comCurbside Motors is shocked of customers action and real confused with Mr [redacted] complaint If Mr [redacted] would like us to install the new step boards Curbside Motors would be happy to do that still at no cost to the client.David L***General ManagerCurbside Motors
Complaint: [redacted] I am rejecting this response because: I dont know how the general manager can say my car was sent to repo in june when the last payment I made was in for dollars that is per angie I quit making payments because I was trying to dispute the cost of the car I was told it was and they wrote it up as nobody at the time could explain to me why there was a dollar difference and I was told that everybody there is to busy to be able to call me back my roommate and I tried several times to talk to angie and she never returned our phone calls When angie finally called me back last week she told my roommate that the reason the dollars was added to the price of my car was for them to be able to guarantee the loan well if that is the case then why didnt they explain that to me at the time of sale and why didnt they add the dollars to my brothers van back in oct of or to anybody elses that I know We were also told by angie that my car didnt go to repo until sept and in between july and sept my roommate and I left several messages for angie and she never called back all I was trying to do was return her phone cal but like we were told by the gm the other day we wont get any call backs because they are to busy to be calling people back As far as meeting the gm no I havent curbside repoed my brothers van and when my roommate took him in there to get his stuff out of his van dave thought my roommate was me and when my brother offered to pay what he owed on his van dave said no and told my brother and my roommate who at the time he thought was me to get the f off of his lot and to never come back if that is how they treat their customers im surprised they are still in business I have tried several times in the last year to get a hold of the owner with no luck they always tell me he isnt in or whatever other excuses they have when asked what the owners name is they wont tell me that eitherSincerely, [redacted] ***
The vehicle has been fixedIf there are any other complaints that the customers has I can be reached at [redacted] Thank you [redacted] ***General ManagerCurbside Motors
To whom it may concern, Miss [redacted] story is completely fabercated, she was over 60days late with several phone calls to her by are collection deptwith no response from her whats so everThe only time she responded was when the car was Reposed, only than she tried to take action She came in and spoke to me and wanted to make arrangements to pay payment to get her caught up I told her she was over days behind and the cost of the Repo fee which was $from the repo company she told me she did not have that kind of money so what were her optionsI told her for me to reinstate the loan it would cost $including the Repo feeI told her if she would have went thru a bank they would have wanted the whole amount within day after the RepoShe got upset because I would not work with her (which I thought I was) after her telling me about her DWII am sorry for her situation but at the end of the day we are a business and have to preform as suchThat being said I hope she gets the help she needs as far as her dealing with her alcohol problem and can get with a great support group to help her get her life togetherP.Sthere is still a Blow&Go in her reposed vehicle and she has until the 1st of July to get it out are we will have to take other methods for it to be removed Thank you David l [redacted] Curbside Motors General Manager
First of all, Thank you very much for working with us to resolve any issues with regards to our rating within your agencyWe here, at Curbside Motors do pride ourselves at being able to provide excellent customer service and we continue to do our best to resolve any issues with our customers to the best of our abilities With regards to the matter brought to your attention by Mr [redacted] **, We attempted to work with [redacted] to bring this matter to a speedy resolution and attempted on numerous occasions to reverse the deal to [redacted] once we would be returned possession of the vehicle in question in this matter However, [redacted] failed to produce said vehicle back to the dealership, and for that matter wound up coming in and recanting his complaint to usGoing so far as to sign a letter recanting the incident and absolving Curbside Motors of any wrong doing in said matter Upon request we can submit to you the letter signed dated from [redacted] with regards to this matter Please take this into account when reviewing or business rating through you agency Sincerely Max H [redacted] Curbside Motors [redacted]
To who it may concern: Mr [redacted] his story is extremely fabricated never once did he ask about why the car was not sold we had the car for less than weeks for sale before he bought itThe clutch was in good condition when he bought it, we notice he was not a great driver when it came to him test driving the Manuel transmission we asked on several occasions if he knew how to drive one he replied yes every time to are questionWe drove the vehicle to Oregon where he lived with out any issuesOne of my employees received a phone call from him a week later and said his car did not move we asked him what it was doing he replied it starts but does not move when he puts in gearWe at curbside motors believe he did not know how to drive a Manuel and rode the clutch to the extinct were the clutch is not engaging and he will need a new oneHe did decide to purchase an extended service policy but it does not cover wear and tear itemsWe at Curbside Motors are more than willing to help are participate and the cost of a Clutch but he needs to bring the car to us so we can have it look at and help fix it if it needs fixing If you have any other questions please call Thank you [redacted] ***
Complaint: [redacted] We am rejecting this response because: My husband and I still haven't received the license plates for the vehicle and feel in a months time this should have been achieved After dealing with a yelling manager, some threats of remove of the vehicle, the stress from not knowing what was gonna happen and having our credit ran for there own entertainmentWe feel like the rest of the legal agreement to be reached Please send us our platesIt took stressful and draining days to send my bank the title to the vehicle, not only were we receiving hateful calls from your company but my bank, who had invested time and effort in helping us get a new vehicleAgain send our plates so we can have a legal truck Sincerely, [redacted]
To who it may concern: Curbside motors sold the car to Miss [redacted] for $never was $quoted are discussed as a price this makes no seanceCurbside motors position in this matter is we were sent a buyback letter from Reliable credit on Aug saying Miss [redacted] was in default and under are dealer agreement we have to pay of the loanAfter paying off Reliable credit we tried to get a hold of Miss [redacted] several times to either bring the car back voluntarily are we were going to have to have it sent out for Repo which would in return add to the balance of her loan that was in defaultMiss [redacted] needs to quite being the victim and start paying her bills than these things would not occur in her lifeHas Far has me telling her family members to get of the lot I do not remember any occasion like that but than again, I guess you should consider the source where it came fromAgain Curbside Motors consider this matter closed and would like the Revdex.com to close this grossly fabricated story closed as well Thank you David L [redacted] Curbside Motors
Complaint: [redacted] I am rejecting this response because:I was not gone for minutes before coming back, again camera footage will show it was less than ten minutes between me leaving lot pulling into [redacted] parking and returning to Lot, Light was never fixed that night Cecil and the finance gentleman had already locked up in their words and no one was there to unlock gate being that we left your lot in the first place after closing time and only Cecil and the finance person was on site the whole time we discussed cars and financing, again camera footage will show my car pulling in to apartment complex with light and signal still out, as for test drive the audacity you have to outright lie baffles me, My boyfriend did not do any test drive as stated he drove to one side of lot to other for me to exchange keys since one, he has no license or permit to drive the car that I don't own, and to have a full on conversation with Cecil about the car runs perfect is laughable as he does not speak or understand English and Cecil does not speak Spanish, and two he on phone with family while he was watching the car with my child in it who by the way can testify along with my boss (also willing to testify) who coincidently had to follow me back to the dealership the next day because lights (brake and Signal) was still out and observed staff popping the trunk trying to figure out why lights are out, car was took back the next day as the concern was not so much lights, but the safety of its drivability due to airbag warning, that your salesperson said was fine and the fact the car was grinding and sagging on left side of vehicle while simultaneously pulling to the right, which I see you failed to address in this response, Your finance person did say that no in house is offered regardless of your website claims by the way we did not go to your website for this car, This is not a case of buyer remorse as you claim and I would of been more than happy to work with company had your employee not outright lied about a test drive and lied about work done on car that night, and since you want to be so keen on sticking to contracts I believe I have a right to hold you accountable to Laws under RCW for dealerships, as for the sticker in window this was not even posted as the car was sitting in your back lot uncleaned as if you just got it in since my boyfriend took pics of car before any paperwork was signed to send to his family he was on the phone with it will show no used car buyer notice in window, that by the way was filled out in front of me at deskWe will be seeking an attorney at this point one for my issues with car and two for statements made by Cecil and this Dealer saying a test drive was done by boyfriend.Sincerely, [redacted] Sincerely, [redacted]
To who it may concern: Mr [redacted] has grossly fabricated his storyFirst of all nothing was promised to Mr [redacted] except to replace of the step bars on his truck that was bought on 3/10/Curbside Motors uses a document with every vehicle sold to customers that states what Curbside Motors owes are work promised to the client after the saleIn this case Curbside Motors sold the vehicle to Mr [redacted] with all Faults except to replace the step bar which the document is in my possession and Mr [redacted] as a copy as well with is signatureI can forward the document to the Revdex.com if you request itCurbside Motors could not find a single step bar so when Mr [redacted] was notified of the situationCurbside Motors decided to buy brand new onesMr [redacted] call the Dodge Store got the part number for me and we ordered it from a local Dodge Store in the areaWhen the part came in Mr [redacted] was notifiedMr [redacted] came to the store in the box was opened in front of him and of my sales managers and the salesman that sold him the vehicle Mr [redacted] acted like he couldn't have been happierCurbside Motors even told him we would put the new step bars on for him at no cost and Mr [redacted] insisted he wanted to put them on at his house we said okay but if he changed his mind give us a call and we would do it I also have a text from me to him that would collaborate my storyWould be happy to forward that as well to Revdex.comCurbside Motors is shocked of customers action and real confused with Mr [redacted] complaint If Mr [redacted] would like us to install the new step boards Curbside Motors would be happy to do that still at no cost to the client.David L***General ManagerCurbside Motors
Complaint: [redacted] I am rejecting this response because: I dont know how the general manager can say my car was sent to repo in june when the last payment I made was in for dollars that is per angie I quit making payments because I was trying to dispute the cost of the car I was told it was and they wrote it up as nobody at the time could explain to me why there was a dollar difference and I was told that everybody there is to busy to be able to call me back my roommate and I tried several times to talk to angie and she never returned our phone calls When angie finally called me back last week she told my roommate that the reason the dollars was added to the price of my car was for them to be able to guarantee the loan well if that is the case then why didnt they explain that to me at the time of sale and why didnt they add the dollars to my brothers van back in oct of or to anybody elses that I know We were also told by angie that my car didnt go to repo until sept and in between july and sept my roommate and I left several messages for angie and she never called back all I was trying to do was return her phone cal but like we were told by the gm the other day we wont get any call backs because they are to busy to be calling people back As far as meeting the gm no I havent curbside repoed my brothers van and when my roommate took him in there to get his stuff out of his van dave thought my roommate was me and when my brother offered to pay what he owed on his van dave said no and told my brother and my roommate who at the time he thought was me to get the f off of his lot and to never come back if that is how they treat their customers im surprised they are still in business I have tried several times in the last year to get a hold of the owner with no luck they always tell me he isnt in or whatever other excuses they have when asked what the owners name is they wont tell me that eitherSincerely, [redacted] ***
The vehicle has been fixedIf there are any other complaints that the customers has I can be reached at [redacted] Thank you [redacted] ***General ManagerCurbside Motors
To whom it may concern, Miss [redacted] story is completely fabercated, she was over 60days late with several phone calls to her by are collection deptwith no response from her whats so everThe only time she responded was when the car was Reposed, only than she tried to take action She came in and spoke to me and wanted to make arrangements to pay payment to get her caught up I told her she was over days behind and the cost of the Repo fee which was $from the repo company she told me she did not have that kind of money so what were her optionsI told her for me to reinstate the loan it would cost $including the Repo feeI told her if she would have went thru a bank they would have wanted the whole amount within day after the RepoShe got upset because I would not work with her (which I thought I was) after her telling me about her DWII am sorry for her situation but at the end of the day we are a business and have to preform as suchThat being said I hope she gets the help she needs as far as her dealing with her alcohol problem and can get with a great support group to help her get her life togetherP.Sthere is still a Blow&Go in her reposed vehicle and she has until the 1st of July to get it out are we will have to take other methods for it to be removed Thank you David l [redacted] Curbside Motors General Manager
First of all, Thank you very much for working with us to resolve any issues with regards to our rating within your agencyWe here, at Curbside Motors do pride ourselves at being able to provide excellent customer service and we continue to do our best to resolve any issues with our customers to the best of our abilities With regards to the matter brought to your attention by Mr [redacted] **, We attempted to work with [redacted] to bring this matter to a speedy resolution and attempted on numerous occasions to reverse the deal to [redacted] once we would be returned possession of the vehicle in question in this matter However, [redacted] failed to produce said vehicle back to the dealership, and for that matter wound up coming in and recanting his complaint to usGoing so far as to sign a letter recanting the incident and absolving Curbside Motors of any wrong doing in said matter Upon request we can submit to you the letter signed dated from [redacted] with regards to this matter Please take this into account when reviewing or business rating through you agency Sincerely Max H [redacted] Curbside Motors [redacted]
To who it may concern: Mr [redacted] his story is extremely fabricated never once did he ask about why the car was not sold we had the car for less than weeks for sale before he bought itThe clutch was in good condition when he bought it, we notice he was not a great driver when it came to him test driving the Manuel transmission we asked on several occasions if he knew how to drive one he replied yes every time to are questionWe drove the vehicle to Oregon where he lived with out any issuesOne of my employees received a phone call from him a week later and said his car did not move we asked him what it was doing he replied it starts but does not move when he puts in gearWe at curbside motors believe he did not know how to drive a Manuel and rode the clutch to the extinct were the clutch is not engaging and he will need a new oneHe did decide to purchase an extended service policy but it does not cover wear and tear itemsWe at Curbside Motors are more than willing to help are participate and the cost of a Clutch but he needs to bring the car to us so we can have it look at and help fix it if it needs fixing If you have any other questions please call Thank you [redacted] ***