Culligan Water Company of CA

[redacted] account was opened on Oct **, Please note that the majority of our accounts pay the monthly association fee, which at that time was $He had a special arrangement which was no feesThis was never promised to be throughout the life of the accountIn January of 2016, our company made the decision to raise the fee to $a month for all accounts, effective Feb *, In fact, on, [redacted] agreed to this change when he logged on to his account and accepted the new terms on Feb *, at 5:pmThere are several issues that I would like to address: – [redacted] received statements, every month on the first of the month, without delay – emailed by the system to the email on file - [redacted] Additionally, statements were emailed to his accountantA July statement was not received, as his account was closed prior to July ***, – [redacted] mentions a purchase made at a Member Trade ShowIt is important to state that Superbiz does not sell anything, we connect our members to each other, and manage transactions between buyers and sellers [redacted] purchased an item from a member at the event, and later informed us of a problemWe explained that he needed to speak directly with the seller, and provided him with the contact informationApparently he was not happy with the solution provided by the sellerAs a courtesy, we offered to refunded [redacted] purchase, if he would return the item to us [redacted] never returned the item to the seller or to Superbiz; therefore, no credit was given– [redacted] is requesting a refund of $The be clear, $a month was collected only for the months Feb– June – for a total of $**0, not the total $that he claimsFurther, he agreed to the monthly fee, and his account was being serviced during those monthsSpecifically, he purchased theater tickets, legal services, advertising & graphic designDuring the months Feb– June 2016, [redacted] bartered a total of $16,in servicesActually, he was enjoying using our services so much, that he transferred $4,in funds from another barter company to Superbiz, all within the last monthsWe do not owe any money back to [redacted] for member association fees- [redacted] in recent months became abusive to our Customer service representative and even used foul language in several emails addressed to Superbiz- We would like to respectfully request that Revdex.com reviews this carefully and rule in favor of Superbiz by fully releasing our company of any liability as no wrongdoing was committed in this case and we cannot afford to carry this type of complaints by malicious consumers with the intention to tarnish our prestigeFurthermore, we’d like to request that Revdex.com eliminates the negative review [redacted] placed on the Revdex.com websiteIn closing, I want to reiterate that the - $charges on the account were as per the contract, and statements were provided, multiple timesAdditionally, no credit is due for the Trade Show purchase from

My position remains the same– [redacted] received statements, every month on the first of the month, without delay – emailed by the system to the email on file - [redacted] Additionally, statements were emailed to his accountant and/or secretary – [redacted] is requesting a refund of $The be clear, $a month was collected ONLY for the months Feb– June – for a total of $**0, not the total $that he claimsFurther, he agreed to the monthly fee via the online agreement, and his account was being serviced during those monthsSpecifically, he purchased theater tickets, legal services, advertising & graphic designActually, he was enjoying using our services so much, that he transferred $4,in funds from another barter company to Superbiz, all within the last monthsWe do not owe any money back to [redacted] *** – We provided service to [redacted] throughout the entire life of his accountHe was an active traderHe gladly transferred trade, because he liked what we had and because he was not selling much to our membersWe would refer them to him, and he always had a reason not to accommodate their requestsNonetheless, he was still actively buying and selling throughout the life of the account – Please see attached legal contract signed and executed by [redacted] *** – There is no MrG [redacted] that works for Superbiz BarterHe may be confused with another company In closing, I want to reiterate that the - $charges on the account were as per the contract, and statements were provided, multiple timesNo refund is owedWe would like to respectfully request that the Revdex.com remove the negative review that was placed online by [redacted] *** Thanks for your help

My position remains the same. 1 – [redacted] received statements, every month on the first of the month, without delay – emailed by the system to the email on file - [redacted] Additionally, statements were emailed to his accountant and/or secretary.   2 – [redacted] is requesting a refund of $120. The be clear, $20 a month was collected ONLY for the months Feb. – June – for a total of $**0, not the total $120 that he claims. Further, he agreed to the monthly fee via the online agreement, and his account was being serviced during those months. Specifically, he purchased theater tickets, legal services, advertising & graphic design. Actually, he was enjoying using our services so much, that he transferred $4,486.82 in funds from another barter company to Superbiz, all within the last 5 months. We do not owe any money back to [redacted].   3 – We provided service to [redacted] throughout the entire life of his account. He was an active trader. He gladly transferred trade, because he liked what we had and because he was not selling much to our members. We would refer them to him, and he always had a reason not to accommodate their requests. Nonetheless, he was still actively buying and selling throughout the life of the account.   4 – Please see attached legal contract signed and executed by [redacted].    5 – There is no Mr. G[redacted] that works for Superbiz Barter. He may be confused with another company.   In closing, I want to reiterate that the 5 - $20 charges on the account were as per the contract, and statements were provided, multiple times. No refund is owed. We would like to respectfully request that the Revdex.com remove the negative review that was placed online by [redacted].   Thanks for your help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] is clearly lying! We no I hae never been abusive to his staff at all. I had my secretary do most of the calling and she could never get a straight answer. NEVER. We never asked difficult questions and we were always told "they had to check with their boss".   We can see by the attached emails several dates and times requesting the info needed and not getting the proper response. everything is spelled out! I have 6 more but the system did not allow me to upload.  Up to date 9Aug 3rd) I still have not received my Jan 2016 and July 2016 statements. I asked my accountant Sam Fisher to call the owner to get my Jan statement as he was coming to my office and needed to reconcile my account. The owner Eddie informed my accountant I was a pain in the as! Why would he tell another barter member this??? The ONLY abusive emails were the last 2 of the them sent DIRECTLY to Gonzales after he failed to reply with my request.  Superbiz only provided me with $200 worth of business while with them. I was consistently asked by them to fund my account with ITEX money. I was also informed by several other superbiz members that Eddie Gonzales was a hot head and difficult to deal with. Personally I don't care. All I want is my issues resolved. I want $120.00 refunded to my CC or sent a check and I want my Jan 2016 and July 2016 statements. His business is the one with the complaint. I have also seen on record he has had a previous complaint filed against superbiz so as you can see I am not the only on!! I would like this issue resolved. it takes a lot of time and energy away from me. I have at least 5-6 more emails I can send showing statements needed and emails sent about the monthly charges with NO replys.  Thank you for your time.  [redacted]     
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] account was opened on Oct **, 2014. Please note that the majority of our accounts pay the monthly association fee, which at that time was $15. He had a special arrangement which was no fees. This was never promised to be throughout the life of the account. In January of 2016, our company...

made the decision to raise the fee to $20 a month for all accounts, effective Feb *, 2016. In fact, on, [redacted] agreed to this change when he logged on to his account and accepted the new terms on Feb *, 2016 at 5:39 pm. There are several issues that I would like to address: 1 – [redacted] received statements, every month on the first of the month, without delay – emailed by the system to the email on file - [redacted] Additionally, statements were emailed to his accountant. A July statement was not received, as his account was closed prior to July [redacted], 2016. 2 – [redacted] mentions a purchase made at a Member Trade Show. It is important to state that Superbiz does not sell anything, we connect our members to each other, and manage transactions between buyers and sellers. [redacted] purchased an item from a member at the event, and later informed us of a problem. We explained that he needed to speak directly with the seller, and provided him with the contact information. Apparently he was not happy with the solution provided by the seller. As a courtesy, we offered to refunded [redacted] purchase, if he would return the item to us. [redacted] never returned the item to the seller or to Superbiz; therefore, no credit was given. 3 – [redacted] is requesting a refund of $120. The be clear, $20 a month was collected only for the months Feb. – June – for a total of $**0, not the total $120 that he claims. Further, he agreed to the monthly fee, and his account was being serviced during those months. Specifically, he purchased theater tickets, legal services, advertising & graphic design. During the months Feb. – June 2016, [redacted] bartered a total of $16,011.32 in services. Actually, he was enjoying using our services so much, that he transferred $4,486.82 in funds from another barter company to Superbiz, all within the last 5 months. We do not owe any money back to [redacted] for member association fees. 4 - [redacted] in recent months became abusive to our Customer service representative and even used foul language in several emails addressed to Superbiz. 5 - We would like to respectfully request that Revdex.com reviews this carefully and rule in favor of Superbiz by fully releasing our company of any liability as no wrongdoing was committed in this case and we cannot afford to carry this type of complaints by malicious consumers with the intention to tarnish our prestige. Furthermore, we’d like to request that Revdex.com eliminates the negative review [redacted] placed on the Revdex.com website. In closing, I want to reiterate that the 5 - $20 charges on the account were as per the contract, and statements were provided, multiple times. Additionally, no credit is due for the Trade Show purchase from